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Transport Bot

Transport Bot is your very own digital virtual assistant providing real-time travel and service information for Sydney and across NSW.

How can Transport Bot help you?

Powered by artificial intelligence, our Transport Bot can answer your day-to-day travel questions, tell you the best way to get to where you want to go and notify you of service disruptions that could impact your regular commute. You can also leave feedback and chat to someone if you need more assistance.

Available 24/7, Transport Bot can understand simple English and can answer over 600 different transport queries.

Here are some of the top questions Transport Bot answers today:

  • "how do I plan a trip?"
  • "where can I top up my Opal card?"
  • "how do I transfer balance from one Opal card to another?"
  • "how much does it cost to travel to my destination?"
  • "how can I book my seat on NSW Trainlink?"

Transport Bot is constantly learning and being updated with new and exciting features to make sure you always have up-to-date travel information on the go.

Where can I find Transport Bot

Chat to TransportBot on Facebook Messenger, Google Assistant and Amazon Alexa.

Choose a channel below to start chatting today or just chat to Transport Bot right here, click the help icon () at the bottom of this page to get started.

Get Twitter alerts for your regular commute

Choose from Twitter handles specific to your regular trips or follow special event tags to stay updated on services and any changes.

Facebook Messenger

Transport Bot on Facebook Messenger can answer your general questions, help you submit feedback, show you next service information or I can connect you with someone if you need further assistance. To ask a question you can send me a message or for anything else, choose an option from the menu.

Google Assistant

Transport Bot provides next bus, train, ferry and light rail service information in Sydney and across NSW via Google Assistant

"Hey Google, Ask Transport NSW for Ferry Services to Darling Harbour"

"Alexa, ask Transport Bot, what's my morning commute like?"

You can now check the status of your morning commute before leaving home.

Ask Transport Bot for travel alerts for your preferred commute on Sydney Trains, Ferries and Light Rail network.

Transport Bot can provide you with personalised travel alerts such as delays, cancellations, incidents and trackwork information.

“Hey Siri, what’s my Opal balance?”

You can now check your Opal balance just by asking Siri on a compatible Apple device. Just download the Opal Travel app, register your card, and enable Siri.

Ask Siri to check your Opal balance and easily top it up if you’re running low.

Keeping your information private

Transport for NSW takes your privacy and security seriously. All your interactions with Transport Bot adhere to our privacy policy.