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Transport Bot

Transport Bot is your very own digital virtual assistant providing real-time travel and service information for Sydney and across NSW.

How can Transport Bot help you?

Powered by artificial intelligence, our Transport Bot can answer your day-to-day travel questions, tell you the best way to get to where you want to go and notify you of service disruptions that could impact your regular commute. You can also leave feedback and chat to someone if you need more assistance.

Available 24/7, Transport Bot can understand simple English and can answer over 600 different transport queries.

Here are some of the top questions Transport Bot answers today:

  • "how do I plan a trip?"
  • "where can I top up my Opal card?"
  • "how do I transfer balance from one Opal card to another?"
  • "how much does it cost to travel to my destination?"
  • "how can I book my seat on NSW TrainLink?"

Transport Bot is constantly learning and being updated with new and exciting features to make sure you always have up-to-date travel information on the go.

Where can I find Transport Bot

Chat to Transport Bot on, the Opal Travel app, Google Assistant, Amazon Alexa or Facebook Messenger.

Choose a channel below to start chatting today or just chat to Transport Bot right here, click the help icon () at the bottom of this page to get started.

Facebook Messenger

Transport Bot on Facebook Messenger can answer your general questions or connect you with someone if you need further assistance.

To ask a question you can send a message.

Google Assistant

Transport Bot on Google Assistant offers rich trip planning including walk, cycle and drive options for end-to-end trip planning across all public transport modes and has been verified as accessibility compliant to WCAG 2.1’s 4 principles of perceivable, operable, understandable, and robust.

"Ok Google, talk to ‘Transport NSW’ and plan a trip from Central to Redfern"

"Alexa, ask Transport New South Wales, what's my morning commute like?"

You can now check the status of your morning commute before leaving home.

Ask Transport NSW for travel alerts for your preferred commute on Sydney Trains, Ferries and Light Rail network.

Transport NSW can provide you with personalised travel alerts such as delays, cancellations, incidents and trackwork information.

“Hey Siri, what’s my Opal balance?”

You can now check your Opal balance just by asking Siri on a compatible Apple device. Just download the Opal Travel app, register your card, and enable Siri.

Ask Siri to check your Opal balance and easily top it up if you’re running low.

Keeping your information private

Transport for NSW takes your privacy and security seriously. All your interactions with Transport Bot adhere to our privacy policy.