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COVID-19: Safer travel guidance

Transport is a key part of NSW’s plan for a COVID Safe economy. We are helping NSW safely move around and return to jobs, and supporting businesses so they can plan for their workforces.

Transport for NSW would like to thank our customers and staff across NSW for their ongoing support during this time.

We're doing everything we can to make our network as safe as possible to travel on.

What we are doing

The next phase of the Transport Plan will allow more people to return to the network in a COVID safe way.

Transport continues to play a critical role in returning more people to jobs, offices and recreation over coming months.

Green physical distancing dots will continue to guide customers on the best places to sit and stand on all modes. More will be rolled out across the network in line with the health advice.

From December 14, COVID Safe capacity on trains has been lifted to 55 per cent, capacity on buses lifted to 45 percent, capacity on light rail lifted to 25 per cent and capacity on ferries lifted to 51 per cent.

NSW Trainlink services are already bring pre-booked to 50% capacity, with additional demand being met by supplementary coach services.

There are three simple steps to stay COVID safe on public transport; check capacity using the apps, wear a mask and find a dot.

We have increased the frequency and intensity of cleaning across all public transport. Some modes are being cleaned up to four times a day. We have hired an extra 1,600 cleaners and increased to more than 1.5 million extra hours of cleaning since March.

Our staff are:

  • Wiping down high-touch surfaces like handrails and Opal readers with strong disinfectant every day.
  • Cleaning key interchanges more frequently throughout the day
  • Installing hand sanitiser at key transport hubs, including at high demand stations.

More than 1,200 extra weekly services will be added to the 3,300 extra services already running across the network to help customers stay COVID safe and enjoy all the city and surrounds has to offer this summer.

These extra services will help you continue to make smart travel choices and practise physical distancing on all modes.

These extra 1,200 weekly services will run from December 1 to the end of January.

We will operate a Christmas shopping timetable with enhanced services approaching Christmas in key shopping precincts, including the CBD. 

Services to Bondi, Coogee and Manly beaches will also be increased, including 236 extra weekend buses.

The Manly Ferry Service will be increased from every 30 minutes to every 20 minutes during the day until 6pm.

On board, platform and stop voice announcements will  keep you up-to-date in real time of any physical distancing capacity advice or closures due to physical distancing at public spaces, including beaches.

These alerts will also be updated in real time on Transport’s social media channels, including Live Traffic, this website and transport apps.

Hundreds of extra transport staff have been deployed to key transport interchanges and hubs across Sydney, Newcastle, Wollongong and the Blue Mountains.

There are Marshalling Response and Support Teams at key interchange locations including:

  • Wynyard, Blacktown, Hurstville and Chatswood.
  • Key regional hubs including Lismore, Shellharbour, Bathurst, Nowra, Tweed Heads, Albury and Bega.

These teams monitor physical distancing, assist with crowd management and provide guidance to customers that require assistance.

To help you maintain physical distancing measures on the network, we are:

  • Tracking passenger numbers in near real-time to help manage customer flow and crowding.
  • Increasing public transport services where capacity and resources are available.
  • Controlling access to platforms, stations and interchanges to help manage physical distancing where necessary.
  • Rolling out green physical distance capacity stickers across all modes to provide guidance.
  • Deploying extra staff at stations, interchanges, wharves and stops to assist customers with physical distancing as they move through the network. These marshals will also be available to assist any customer with visual impairments or any other disability.

Physical distancing onboard capacity guidelines

  • To maintain physical distancing on public transport, capacity restrictions are in place. The number of seats available per travel mode are shown below.
  • Figures refer to both seated and standing capacity.
  • From 14 December 2020 you will see more green dots to reflect the increase in capacity available from that date.
  • Figures are indicative and are subject to change. Please check capacity before boarding.
Mode Number of green dots per vehicle

Metro

Sydney Metro North West

  • 65 per carriage

Train

Sydney Trains

  • Waratah - 86 per carriage
    T1, T2, T3, T5, T8, T9
  • Millennium - 90 per carriage
    T1, T2, T3, T5, T8, T9
  • Tangara - 82 per carriage
    T1, T2, T3, T4, T5, T8, T9
  • C-set - 80 per carriage
    T2, T3, T5, T8
  • K-set - 82 per carriage
    T2, T3, T5, T7, T8

NSW TrainLink

  • Oscar - 86 per carriage
    T1, T4, T9, CCN, SCO
  • V-set - 66 per carriage
    BMT, CCN
  • Hunter - 50 per carriage
    HUN
  • Endeavour - 61 per carriage
    BMT, HUN, SCO, SHL
  • XPT - 54 per service
    North Coast NSW, Western NSW, Southern NSW
  • Xplorer - 90 per service
    North Western NSW, Western NSW, Southern NSW
  • Coaches - 20 per bus

Bus

  • 2 door - 42 per bus
  • 3 door - 30 per bus
  • Double decker - 52 per bus
  • 2 door city bus - 27 per bus
  • 1 door urban bus - 29 per bus
  • 2 door urban bus - 27 per bus

Ferry

Sydney Ferries

  • Freshwater - 543 per ferry
    F1
  • First Fleet - 177 per ferry
    F2, F4, F5, F6, F7, F8
  • RiverCat - 182 per ferry
    F3
  • SuperCat - 253 per ferry
    F5, F6, F7
  • Emerald - 70 per ferry
    F4, F5, F6, F7
  • HarbourCat - 70 per ferry
    F3, F4

Newcastle Ferries

  • Stockton - 70 per ferry
    Stkn

Light rail

Inner West light rail

  • 54 per service
    L1

CBD and South East light rail

  • 116 per service
    L2, L3

Newcastle light rail

  • 54 per service
    NLR

 

Help is available for those who need it.

At stations and on buses staff will deploy ramps, help with questions and provide directions.

We have deployed hundreds of extra staff at stations, interchanges, wharves and stops to assist any customer with visual impairments or any other disability.

Transport for NSW acknowledges some customers do not have visible disabilities. We want to assure them our staff will be there to help either in person on the network or through our customer service phone lines.

Priority seating is available on every public transport mode for our priority customers.

Children and customers requiring assistance, such as those with disability, will be given priority access, even if this means a service goes over physical distancing capacity. If you feel uncomfortable and choose to get off, please be patient while waiting for the next service.

Light rail journeys will be made safer with doors now opening automatically at platforms to minimise your contact with trams.

Staff will validate tickets without contact via Opal card payment.

Opal single tickets are no longer sold on bus services across the Opal network. You can use an Opal card, or contactless credit or debit card or device to pay for your travel.

We publish multi-modal travel data to help you plan ahead and understand the latest travel trends. You can filter by public transport mode, day of the week or key commercial centres in greater Sydney and regional NSW. See Travel Insights dashboard.

Regional travel

We’ve got a plan to provide a COVID Safe regional transport network as restrictions ease and the numbers on our network increases, and more people return to work and school.

Please call NSW TrainLink on 13 22 32 to confirm your interstate booking.

The ACT Government has revised its entry requirements for NSW. From Friday 29 January 2021, customers travelling from NSW no longer need to declare their travel or apply for an exemption.

More information www.covid19.act.gov.au/travel.

NSW TrainLink Service services to and from Canberra

NSW TrainLink has resumed rail services into Canberra station.

The Queensland Government has revised its entry requirements for NSW. From Monday 1 February 2021, there are no declared hotspots in NSW, with customers no longer requiring a Queensland Border Declaration

More information

NSW TrainLink services to and from Queensland

NSW TrainLink has resumed rail services into Brisbane station.

Travel into South Australia

Whilst travel from NSW is permitted, all travellers to South Australia are required to complete a Cross Border Travel Registration.

More information

Travel from South Australia

There is no restrictions relating to people entering NSW from SA.

NSW TrainLink services within South Australia

NSW TrainLink Coach services (585) Broken Hill-Adelaide is running as timetabled.

 

Travel into Victoria, from anywhere in Australia, requires a Victorian Travel Permit. Travel is restricted depending on where you have been within the last 14 days.

  • Travel from a ‘red zone’ will not be allowed to enter Victoria without an exception.
  • Travel from an ‘orange zone’, you must get tested for coronavirus (COVID-19) within 72 hours and isolate before and after your test until you get a negative result.

From Friday 29 January 2021, the Cumberland LGA remains as an orange zone, allowing anyone from New South Wales with a permit to enter Victoria.

Arriving from Victoria

Anyone in NSW who has been in Victoria at any time on or after Friday 29 January 2021 must remain at their home or place of residence for the five-day period announced by the Victorian Government.

People arriving in NSW from Greater Melbourne by rail will also be required to complete a declaration form.

People now in NSW who have been in Victoria on or since 29 January will be permitted to leave their places of residence for the same four reasons allowed under the Victorian restrictions. These are: shopping for essential items, medical and other care and caregiving, exercise, and essential work.

Find out more

NSW TrainLink Service services to and from Victoria

All NSW TrainLink coach services, with stopping patterns within Victoria have been reinstated as timetabled.

Sydney-Melbourne services (CLK621/623 & CLK622/624)

From Wednesday 3 February 2021, NSW TrainLink will resume its rail services into Melbourne station. Until that time NSW TrainLink XPT train services to commence and terminated at Albury (NSW) with no services into Victoria.

You can apply for a refund for your ticket if you're self-isolating or not travelling due to concerns about coronavirus.

In some regional areas, bus stops could be in remote locations and services less frequent.

We are working closely with bus operators so enough services are available to make physical distancing possible while not leaving anyone behind.

In these cases we will be helping customers to keep as much space as possible between each other, and practise good hygiene.

Supporting students returning to school

Transport for NSW is working closely with the Department of Education and the education sector and is playing a vital role in supporting students getting back to school.

The NSW Government’s policy is to not leave a school student behind.

There are currently no physical distancing restrictions on dedicated school services.

School students will be given priority over other customers on general services, even if this means a service goes over physical distancing capacity.

Adults may have to wait for the next service or may choose to get off if they are not comfortable with how many customers are on a service.

Parents and carers should make travel choices which suit their individual circumstances, including driving, walking and cycling.

Transport for NSW is here to support our customers with real time information provided through the Trip Planner, travel apps, and social media to see which services have space available.

Transport for NSW continues to ramp-up cleaning across the network with a daily focus on high-touch areas like handrails and Opal readers.

Students are reminded to tap on and tap off using their Opal cards on Opal enabled services.

Everyone must remember they have a role to play in making the public transport network as safe as possible.

Our frontline people have been doing an amazing job and we ask everyone to continue to show respect and understanding.

Pop-up cycleways

More than 20 kilometres of pop-up cycleways will be rolled out in the coming months across high priority routes across Sydney including, Randwick, Parramatta and Sydney CBD. Pop-up cycleways will also be rolled out in outer metropolitan and regional areas in the coming months including Newcastle, Wollongong and Goulburn.

In addition there will be lower speed limits at eight busy locations across Sydney to provide a safer environment for pedestrians and cyclists, with more locations to come. Find out more about pop-up transport options.

Plan your trip

You can use the Trip Planner to plan a trip that connects with public transport with options available for walking, cycling or taxi/drive, or even just choose to walk or cycle the whole way by clicking the walking or cycling tab.

Just select your preference for walking, cycling, how long you want to allow for each option and your preferred speed.

Moore Park precinct - Park, Walk & Cycle

As part of the COVID Safe Transport Plan, Transport for NSW is supporting people returning to jobs in the Sydney CBD through the establishment of a pop-up ‘parking hub’ in Moore Park, opened on Monday 25 May 2020. You can drive and park for free in the pop-up carpark at Moore Park and then continue your journey into the city by cycling or walking. Find out more about the Moore Park parking hub.

Pedestrians – we’re reminding you to:

  • Remember the physical distancing rule
  • Roads may be less congested, but stick to the Road Rules for pedestrians. These include:
    • obeying signals at crossings
    • crossing at a pedestrian crossing if one is available
    • not walking on the road (unless there’s no footpath or nature strip to walk on)
  • Never assume a driver has seen you or intends to stop
  • Look out before you step out
  • Avoid crossing the road while using headphones or mobile phones
  • Always hold the hand of children when crossing the road
  • Heads up and play it safe around light rail

Automated pedestrian crossings

 

Automated pedestrian crossings at traffic lights within the Sydney CBD and key health districts across the Greater Sydney area are now active 24 hours a day to help limit the spread of COVID-19.

You now do not have to push the button at signalised crossings to safely cross the road in the CBD or these health districts.

Bicycle riders – we’re reminding you to:

  • Ride to ensure physical distancing
  • Ride on low traffic roads/dedicated bike paths or shared paths if you are a new or less experienced rider
  • Roads may be less congested, but stick to all the Road Rules for bicycle riders; these include:
    • wear an approved helmet, securely fitted and fastened
    • use lights at the front and back at night or when the light is poor
    • if you’re riding with children under the age of 16, you can ride on the footpath; however, you must keep left and give way to pedestrians
  • Give yourself plenty of buffer space, look out for car doors opening and leave yourself room to stop
  • Increase your visibility by wearing bright or high-vis clothing
  • Use your own bike if you can and make sure it is well maintained – tyres are pumped, chain is oiled and brakes are working

For more cycling information:

Face masks must be worn at all times by passengers and drivers in point to point vehicles (taxis and hire vehicles, including rideshare) and at taxi ranks, which includes any area where persons queue or gather when waiting at a taxi rank.

NSW Health advises you to travel in the back seat with a mask on.

Should a passenger not be wearing a mask, a driver may refuse to provide a point to point service as it may be a safety risk. This does not apply to children under 12 or persons with a physical or mental health illness or condition, or disability that makes wearing a fitted face covering unsuitable including, for example, a skin condition, an intellectual disability, autism or trauma.

Some travel advice when using taxis, rideshare and hire cars:

  • Do not travel if unwell
  • Practise good hygiene
  • Cover your mouth when you cough and sneeze
  • Sit in the backseat of the vehicle
  • Use contactless payments where possible
  • Handle your own luggage where possible

Our Point to Point commissioner is working closely with the industry to provide additional advice and support, including new vehicle sanitisation stations in Alexandria and Dubbo where high-touch points in vehicles can be cleaned daily, to maintain the safety of both drivers and customers.

Additional pickup locations are being provided to assist with more travel options, including at the Moore Park parking hub.

Drivers are reminded to obey the road rules and take care.

Drivers and motorcycle riders – we’re reminding you to:

  • Continue to follow the Road Rules
  • Watch your speed and always comply with speed limits; lower speeds reduce the severity of crashes
  • Keep a lookout for pedestrians on, or crossing, the road – there are many more around
  • Look out for bicycle and delivery riders – always check your blind spots and remember to observe the minimum passing distance for bikes too:
    • 1 metre when the speed limit is 60km/h or less
    • 1.5 metres when the speed limit is more than 60km/h

Parking

If you have to travel by car into the Sydney CBD or other CBD precincts for work, plan ahead and consider the available car park options.

Check commercial car park websites or local council websites for more details on available parking locations near your place of work.

Moore Park precinct - Park, Walk & Cycle

As part of the COVID Safe Transport Plan, Transport for NSW is supporting people returning to jobs in the Sydney CBD through the establishment of a pop-up ‘parking hub’ in Moore Park, opened on Monday 25 May 2020, where you can continue your trip into the city on foot or by bike.

Park your vehicle for free in the pop-up Moore Park Showground Field grass carpark located on the southern end of Driver Avenue, entry from Lang Road or Moore Park Road.

The pop-up car park is open from 6am until 10pm, Monday to Friday (excluding public holidays) and has capacity for 980 vehicles. Note, there will be no on-grass parking in the Kippax Lake area at the northern end of Driver Avenue.

From the carpark you can walk to the city using the Albert ‘Tibby’ Cotter Walkway, continuing down Devonshire Street towards Central Station. The walk takes approximately 25 minutes. If you’re travelling by bike you can also use the Albert ‘Tibby’ Cotter Walkway or the new pop-up cycleway along Moore Park and Fitzroy Street to connect with existing cycleways and continue your trip into the city.

For anyone unable to walk or cycle, you can catch the light rail from the Moore Park stop on Anzac Parade.

See the map for Moore Park parking hub (pdf 450KB)

Weekday events at the Sydney Cricket Ground (SCG): please note that when there are events held at the SCG on weekdays and weeknights, the Showground Field car park will be closed to commuters a few hours prior to the SCG gate open times and will be used as a paid event carpark for attendees. Flat-rate event parking fees will apply from such time, see upcoming events for SCG event dates.

Wet weather contingency: The Showground Field car park may temporarily close during periods of heavy rain as the grasslands can become very muddy and unsafe for vehicles. Motorists will be redirected to park along the asphalted driveway of the car park and along Driver Ave during such time. Please be advised that capacity will be limited under these temporary parking conditions so commuters should arrive early to secure a free parking space.

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