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COVID-19: Safer travel guidance

Transport for NSW would like to thank our customers and staff across NSW for their support and hard work during this time.

We are happy to announce the next significant stage of the COVID Safe Transport Plan that will see more people welcomed back to the network to help support the state’s COVID recovery.

We're continuing to do everything we can to make our network as safe as possible to travel on.

What we are doing

The health advice now allows our services to increase their capacity to around 75 per cent on each mode, which more practically means people can now sit next to each other on their trip and be safe. Our message is clear – you can share the space and remain COVID Safe.

We would like to thank the community for supporting us and following the COVID safe measures across the network for the past 12 months – your actions have made this step forward possible.

We know the fight against COVID isn’t over so the green dots will remain on board our services in their current configuration but only for if we need them again.

From 19 April 2021, COVID Safe capacity on all public transport modes has been lifted to 75 per cent.

TrainLink regional rail and coach services are able to be booked at 100 per cent capacity, providing even more travel options for those wanting to explore regional NSW

To stay COVID safe and share space on public transport, remember to:

  • Wear a face mask
  • Plan ahead and check capacity
  • Stay home if unwell

We have increased the frequency and intensity of cleaning across all public transport. Some modes are being cleaned up to four times a day. We have hired an extra 1,800 cleaners and increased to more than 2 million extra hours of cleaning since March 2020.

Our staff are:

  • Wiping down high-touch surfaces like handrails and Opal readers with strong disinfectant every day.
  • Cleaning key interchanges more frequently throughout the day.
  • Providing hand sanitiser at key transport hubs, including at high demand stations.

To help you stay COVID safe on the network, we are:

  • Tracking passenger numbers in near real-time to help manage customer flow and crowding.
  • Increasing public transport services where capacity and resources are available.
  • Deploying extra staff at stations, interchanges, wharves and stops to assist customers as they move through the network. These marshals will also be available to assist any customer with visual impairments or any other disability.

Estimated capacity in the Trip Planner and Opal Travel App

Estimated capacity information is now available for all metro and train, Opal-enabled bus, ferry and light rail services in the Trip Planner and Opal Travel App to help you plan ahead. Based on previous data, the estimated capacity is used whenever real-time data is unavailable.

If you see:

  • A one person icon and/or green indicator shows shows seating space in the service.
  • A two person icon and/or amber/orange indicator shows limited space in the service.
  • A three person icon and/or red indicator shows service has reached capacity.

COVID capacity onboard guidelines

  • The number of seats available per travel mode are shown below.
  • Figures refer to both seated and standing capacity.
  • From 19 April 2021 capacity has been increased on all public transport modes to 75 per cent.
  • Figures are indicative and are subject to change. Please check capacity before boarding.
Mode Number of green dots per vehicle

Metro

Sydney Metro North West

  • 144 per carriage

Train

Sydney Trains

  • Waratah - 123 per carriage
    T1, T2, T3, T5, T8, T9
  • Millennium - 121 per carriage
    T1, T2, T3, T5, T8, T9
  • Tangara - 115 per carriage
    T1, T2, T3, T4, T5, T8, T9
  • C-set - 120 per carriage
    T2, T3, T5, T8
  • K-set - 122 per carriage
    T2, T3, T5, T7, T8

NSW TrainLink

  • Oscar - 118 per carriage
    T1, T4, T9, CCN, SCO
  • V-set - 108 per carriage
    BMT, CCN
  • Hunter - 77 per carriage
    HUN
  • Endeavour - 92 per carriage (100% capacity)
    BMT, HUN, SCO, SHL
  • XPT - 201+ per service (100% capacity)
    North Coast NSW, Western NSW, Southern NSW
  • Xplorer - 90 per service (100% capacity)
    North Western NSW, Western NSW, Southern NSW
  • Coaches - 42 per bus (100% capacity)

Bus

  • 2 door - 67 per bus
  • 3 door - 83 per bus
  • Double decker - 85 per bus
  • 2 door city bus - 48 per bus
  • 1 door urban bus - 48 per bus
  • 2 door urban bus - 45 per bus

Ferry

Sydney Ferries

  • Freshwater - 800 per ferry
    F1
  • First Fleet - 295 per ferry
    F2, F4, F5, F6, F7, F8
  • RiverCat - 173 per ferry
    F3
  • SuperCat - 249 per ferry
    F5, F6, F7
  • Emerald - 300 per ferry
    F4, F5, F6, F7
  • HarbourCat - 119 per ferry
    F3, F4

Newcastle Ferries

  • Stockton - 128 per ferry
    Stkn

Light rail

Inner West light rail

  • 156 per service
    L1

CBD and South East light rail

  • 347 per service
    L2, L3

Newcastle light rail

  • 153 per service
    NLR

Help is available for those who need it.

At stations and on buses staff will deploy ramps, help with questions and provide directions.

We have deployed hundreds of extra staff at stations, interchanges, wharves and stops to assist any customer with visual impairments or any other disability.

Transport for NSW acknowledges some customers do not have visible disabilities. We want to assure them our staff will be there to help either in person on the network or through our customer service phone lines.

Priority seating is available on every public transport mode for our priority customers.

Children and customers requiring assistance, such as those with disability, will be given priority access. If you feel uncomfortable and choose to get off, please be patient while waiting for the next service.

Light rail journeys will be made safer with doors now opening automatically at platforms to minimise your contact with trams.

Staff will validate tickets without contact via Opal card payment.

Opal single tickets are no longer sold on bus services across the Opal network. You can use an Opal card, or contactless credit or debit card or device to pay for your travel.

We publish multi-modal travel data to help you plan ahead and understand the latest travel trends. You can filter by public transport mode, day of the week or key commercial centres in greater Sydney and regional NSW. See Travel Insights dashboard.

Regional travel

We’ve got a plan to provide a COVID Safe regional transport network as restrictions ease and the numbers on our network increases, and more people return to work and school.

Please call NSW TrainLink on 13 22 32 to confirm your interstate booking.

Travel into the ACT

Restrictions are in place for anyone who has been in Victoria or exposure locations in New South Wales.

Unless you are an ACT Resident you will not be able to enter the ACT without an approved exemption prior to travel.

If you are a non-ACT resident who has been to a exposure location, you must not enter the ACT unless you obtain an exemption before arriving. If you’re a non-ACT resident and you’re already in the ACT, you must comply with the requirements for ACT residents above.

NSW TrainLink services to and from Canberra

NSW TrainLink has resumed rail services into Canberra station.

Travel into Queensland

Restrictions are in place for anyone who has been in an exposure venue. If you have been to an interstate exposure venue you must quarantine for 14 days in government arranged accommodation when entering Queensland, even if you receive a negative test since you were at the location. It can take 14 days before you develop symptoms or test positive to COVID-19.

For full details visit the Restrictions in Queensland page. 

NSW TrainLink Service services to and from Brisbane

NSW TrainLink has resumed rail services into Brisbane station.

All travellers must first complete a Cross Border Travel Registration, irrespective of where they are travelling from.

Read more information about permits and requirements for cross-border travel to South Australia. 

NSW TrainLink services within South Australia

NSW TrainLink Coach services (585) Broken Hill-Adelaide is running as timetabled.

 

Travel into NSW

A COVID-19 concerns notice is in effect for Victoria which affects anyone:

  • who has entered NSW on or after Thursday 13 May 2021 and has been in Victoria the previous 14 days
  • who has entered NSW and has been in Victoria at a place of high concern (close contact venue or casual contact venue)
  • entering NSW who has been in Victoria on or after 4pm Thursday 27 May.

NSW entry declaration

In accordance with Public Health (COVID-19 Interstate Travellers) Order 2021, you must complete a travel declaration form on entering NSW if:

  • you have entered NSW on or after Thursday 13 May and have been in Victoria in the previous 14 days.

Permits can be obtained at Service NSW.

An exemption is in place for the Border Region residents.

Stay at home and isolate rules

The State of Victoria from Thursday 13 May 2021 is an ‘Affected Area’. Anyone over the age of 16 who has been to an Affected Area must complete a traveller self-declaration on entering NSW

The State of Victoria is an 'Area of Concern’ from 4pm 27 May 2021.

  • If you have been in Victoria on or after 4pm  27 May 2021 you must, after arriving in NSW, immediately travel to their place of residence.
  • If you are already in NSW, you must immediately return to your place of residence. You must not leave your place of residence, except with a reasonable excuse such as work, for 14 days after you were last in Victoria or while the notice is in force.

This does not apply to a person who enters NSW for immediate travel by the most direct route to a place outside NSW.

  • There are further locations listed as ‘Places of High Concern - Close Contact Places’, which means non-NSW residents who have been to those areas must not enter NSW.
  • There are further locations listed as ‘Places of High Concern - Casual Contact Places’ which means non-NSW residents who have been to those areas must not enter NSW unless the person has been tested for COVID-19 after they were at the place and received a negative result.

Please check the full list of interstate locations of concern.

Travel into Victoria

NSW Health is advising people in NSW to postpone non-urgent travel to Victoria, as Victorian health authorities continue to investigate an outbreak of COVID-19.

Face masks are mandatory on public transport in Victoria. Customers will need to wear a face mask when travelling on services in Victoria. Fines are in place.

Travel into Victoria, from anywhere in Australia, requires a Victorian Travel Permit. Permits can be obtained at Service Victoria

Learn more about the Victorian border crossing permit including details of green, orange and red zones. 

  • Travel from a ‘red zone’ will not be allowed to enter Victoria without an exception.
  • Travel from an ‘orange zone’, you must get tested for coronavirus (COVID-19) within 72 hours and isolate before and after your test until you get a negative result.
  • All locations in NSW remain ‘green zones’ under Victoria’s travel permit system until further information is available.

NSW exposure sites

Exposure sites can be updated regularly. If you have recently travelled from NSW, please continue to check the latest COVID-19 news and updates page. 

NSW TrainLink services

To Victoria

Due to interstate operations, train services to Victoria are terminating at Albury with a road coach service on to Melbourne. Facemasks are mandatory on public transport in Victoria.

NSW Health is advising people to postpone non-urgent travel to Victoria.

To NSW

Due to interstate operations, services from Melbourne will be a road coach service until Albury with a train service on to Sydney. Facemasks are mandatory on public transport in Victoria.

Upon entering NSW, you must complete a declaration form and comply with the state public health requirements.

You can apply for a refund for your ticket if you're self-isolating or not travelling due to concerns about coronavirus.

Supporting students returning to school

Transport for NSW is working closely with the Department of Education and the education sector and is playing a vital role in supporting students getting back to school.

The NSW Government’s policy is to not leave a school student behind.

There are currently no physical distancing restrictions on dedicated school services.

School students will be given priority over other customers on general services, even if this means a service goes over capacity.

Adults may have to wait for the next service or may choose to get off if they are not comfortable with how many customers are on a service.

Parents and carers should make travel choices which suit their individual circumstances, including driving, walking and cycling.

Transport for NSW is here to support our customers with real time information provided through the Trip Planner, travel apps, and social media to see which services have space available.

Transport for NSW continues to ramp-up cleaning across the network with a daily focus on high-touch areas like handrails and Opal readers.

Students are reminded to tap on and tap off using their Opal cards on Opal enabled services.

Everyone must remember they have a role to play in making the public transport network as safe as possible.

Our frontline people have been doing an amazing job and we ask everyone to continue to show respect and understanding.

Pop-up cycleways

More than 15,000 weekly trips are currently being taken on Sydney’s pop-up cycleways. Since July 2020 over 500,000 trips were made on them, covering over 400,000 kilometres.

Transport, in partnership with Randwick Council, recently opened a new cycleway on High Street, Randwick. A new Inner West cycleway between Petersham and Newtown, another partnership between Transport for NSW and the local council, is also planned to officially open in the coming weeks.

Pop-up cycleways have also opened, or will open soon, in Newcastle, Batemans Bay, Nowra, Wollongong and Goulburn.

Speed limits have been lowered at over ten locations across Sydney to provide a safer environment for pedestrians and cyclists, with more locations to come.

Find out more about pop-up transport options.

Plan your trip

You can use the Trip Planner to plan a trip that connects with public transport with options available for walking, cycling or taxi/drive, or even just choose to walk or cycle the whole way by clicking the walking or cycling tab.

Just select your preference for walking, cycling, how long you want to allow for each option and your preferred speed.

Notice of pop-up car park closure:

As COVID-19 restrictions have eased and public transport capacities have increased, the pop-up car park is no longer required to operate and will close from 1 April 2021.

The last day of car park operations will be Thursday 1 April from 6am to 10pm, after this date the car park will no longer operate on weekdays as a free pop-up car park for CBD commuters.

Commuters can be easily accommodated by existing public transport services to and from the Sydney CBD.

Car park users are encouraged to use trip planning tools to find the best way to and from their workplace by public transport or the various parking options in the Sydney CBD.

Plan your trip at transportnsw.info.

Pedestrians – we’re reminding you to:

  • Roads may be less congested, but stick to the Road Rules for pedestrians. These include:
    • obeying signals at crossings
    • crossing at a pedestrian crossing if one is available
    • not walking on the road (unless there’s no footpath or nature strip to walk on)
  • Never assume a driver has seen you or intends to stop
  • Look out before you step out
  • Avoid crossing the road while using headphones or mobile phones
  • Always hold the hand of children when crossing the road
  • Heads up and play it safe around light rail

Automated pedestrian crossings

 

Automated pedestrian crossings at traffic lights within the Sydney CBD and key health districts across the Greater Sydney area are now active 24 hours a day to help limit the spread of COVID-19.

You now do not have to push the button at signalised crossings to safely cross the road in the CBD or these health districts.

Bicycle riders – we’re reminding you to:

  • Ride on low traffic roads/dedicated bike paths or shared paths if you are a new or less experienced rider
  • Roads may be less congested, but stick to all the Road Rules for bicycle riders; these include:
    • wear an approved helmet, securely fitted and fastened
    • use lights at the front and back at night or when the light is poor
    • if you’re riding with children under the age of 16, you can ride on the footpath; however, you must keep left and give way to pedestrians
  • Give yourself plenty of buffer space, look out for car doors opening and leave yourself room to stop
  • Increase your visibility by wearing bright or high-vis clothing
  • Use your own bike if you can and make sure it is well maintained – tyres are pumped, chain is oiled and brakes are working

For more cycling information:

Some travel advice when using taxis, rideshare and hire cars:

  • Do not travel if unwell
  • Practise good hygiene
  • Cover your mouth when you cough and sneeze
  • Sit in the backseat of the vehicle
  • Use contactless payments where possible
  • Handle your own luggage where possible

Our Point to Point commissioner is working closely with the industry to provide additional advice and support, including new vehicle sanitisation stations in 13 locations across the state.

Drivers are reminded to obey the road rules and take care.

Drivers and motorcycle riders – we’re reminding you to:

  • Continue to follow the Road Rules
  • Watch your speed and always comply with speed limits; lower speeds reduce the severity of crashes
  • Keep a lookout for pedestrians on, or crossing, the road – there are many more around
  • Look out for bicycle and delivery riders – always check your blind spots and remember to observe the minimum passing distance for bikes too:
    • 1 metre when the speed limit is 60km/h or less
    • 1.5 metres when the speed limit is more than 60km/h

Parking

If you have to travel by car into the Sydney CBD or other CBD precincts for work, plan ahead and consider the available car park options.

Check commercial car park websites or local council websites for more details on available parking locations near your place of work.

Weekday events at the Sydney Cricket Ground (SCG): please note that when there are events held at the SCG on weekdays and weeknights, the Showground Field car park will be closed to commuters a few hours prior to the SCG gate open times and will be used as a paid event carpark for attendees. Flat-rate event parking fees will apply from such time, see upcoming events for SCG event dates.

Wet weather contingency: The Showground Field car park may temporarily close during periods of heavy rain as the grasslands can become very muddy and unsafe for vehicles. Motorists will be redirected to park along the asphalted driveway of the car park and along Driver Ave during such time. Please be advised that capacity will be limited under these temporary parking conditions so commuters should arrive early to secure a free parking space.