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Accessibility on regional trains and coaches

Do you have a disability or reduced mobility? Here’s how we can assist you.

Preparing for your trip

  • Book early: Make your booking at least 48 hours in advance to ensure we can meet your needs. If you book later, we’ll do our best to accommodate your request.
  • Contact us: Call 13 22 32 to ask about station equipment, accessibility features or assistance with boarding and getting off the train or coach.
  • Bring documentation: Have your proof of entitlement or disability card ready when booking.

Note:

  • Some regional trains cannot accommodate wheelchairs unless they can be folded, and you can board without assistance.
  • Trackwork may replace trains with coaches, which could affect accessibility. Check upcoming trackwork before you leave.
  • Check the accessibility of stations and stops using the station lookup tool, including facilities like accessible toilets.
  • If your destination has a short platform, it may affect where you disembark. Find out more about travelling in the correct car.

At the station or stop

Accessible features vary by station. These may include ramps, lifts, tactile tiles, handrails, accessible toilets, ticket counters, and hearing loops. Use the Station Lookup tool to find accessible features at your station.

  • No storage for mobility aids is available at stations.
  • Check if your destination has a short platform, as this may affect how and where you disembark.
  • Need a boarding ramp? Call NSW TrainLink on 13 22 32 to book assistance in advance.

Features on our services

Staff assistance

Our staff are trained to assist passengers with disabilities. 

However, staff cannot assist you with:

  • the operation of your mobility aid.
  • transferring from a mobility air to a seat or vice versa.
  • moving your mobility aid, including lifting or carrying it.
  • your personal care needs.

Help and support

phone

Contact us

For accessible trip bookings, special services, or assistance, call 13 22 32.

help

Further support

If no staff are available at your station, use the Emergency Help Point to notify someone for assistance. Emergency Help Points connect you to staff via live CCTV. They can assist in emergencies and help ensure ramps are available when you disembark.