Accessibility on regional trains and coaches

• Book early: Make your booking at least 48 hours in advance to ensure we can meet your needs. If you book later, we’ll do our best to accommodate your request.
• Request assistance: When booking online, choose Request assistance and then Passenger requires a wheelchair space. Alternatively, you can call 13 22 32 to process your booking.
• Bring documentation: Have your proof of entitlement or disability card ready when booking.

Note:

• Some regional trains cannot accommodate wheelchairs unless they can be folded, and you can board without assistance.
• Trackwork may replace trains with coaches, which could affect accessibility. Check upcoming trackwork before you leave.
• Check the accessibility of stations and stops using the station lookup tool, including facilities like accessible toilets.
• If your destination has a short platform, it may affect where you disembark. Find out more about travelling in the correct car.

Accessible features vary by station. These may include ramps, lifts, tactile tiles, handrails, accessible toilets, ticket counters, and hearing loops. Use the Station Lookup tool to find accessible features at your station.

• No storage for mobility aids is available at stations.
• Check if your destination has a short platform, as this may affect how and where you disembark.
• Need a boarding ramp? When booking online, choose Request assistance, then Passenger requires a wheelchair space. This automatically books ramp assistance.