Feedback about NSW point to point transport including taxis, hire cars, rideshare services, fares and charges, safe travel, secure taxi ranks and accessible travel.
If you require urgent assistance please call 131 500.
For all customer service enquiries, including issues relating to the standard, quality and value of the service, driver or any other additional parts of the service, please contact your service provider, for example the taxi company or booking service.
Issues about safety or fares should be taken up with your service provider first, but you can also use the feedback form below. You can also report safety and fare offences to your local police. You can lodge unresolved fare disputes with NSW Fair Trading online or by calling 13 32 20.
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If you know any of the below information, it will help us to respond to your issue.
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