Point to Point transport feedback
Share your feedback about point to point transport services in NSW, including taxis, hire cars, rideshare services, fares and charges, secure taxi ranks and accessible travel.
Need urgent help?
Call 131 500 for immediate assistance.
Customer service feedback
For feedback about the quality, standard or value of your point to point transport service, including concerns about a driver or vehicle, contact the service provider directly (e.g. the taxi company or rideshare platform). Find your operator details.
Taxi fare complaints
If you have a taxi fare related complaint:
- Report it online via Taxi Fare Hotline form
- Call the Taxi Fare Hotline on 1800 500 410 (24 hours)
Please provide as much detail as possible (date, time, location, taxi company, and number plate) to help your complaint be referred promptly.
Unresolved fare disputes
Lodge unresolved fare disputes with NSW Fair Trading:
- Visit NSW Fair Trading online
- Call 13 32 20
Safety complaints
- Report serious or criminal incidents to your local police
- For general safety complaints, complete a Point to Point Transport Safety online form