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Point to Point transport feedback

Share your feedback about point to point transport services in NSW, including taxis, hire cars, rideshare services, fares and charges, secure taxi ranks and accessible travel.

Need urgent help?

Call 131 500 for immediate assistance.

Customer service feedback

For feedback about the quality, standard or value of your point to point transport service, including concerns about a driver or vehicle, contact the service provider directly (e.g. the taxi company or rideshare platform). Find your operator details.

Taxi fare complaints

If you have a taxi fare related complaint:

Please provide as much detail as possible (date, time, location, taxi company, and number plate) to help your complaint be referred promptly.

Unresolved fare disputes

Lodge unresolved fare disputes with NSW Fair Trading:

Safety complaints

  • Report serious or criminal incidents to your local police
  • For general safety complaints, complete a Point to Point Transport Safety online form