Help and contact
Contact us to get help with your public transport experience or report an issue.
Report an incident
- In case of an emergency, call 000.
- Reports for national security concerns should be made to the National Security Hotline on 1800 123 400.
- Report a safety and security concern by calling 131 500
- Report a road incident or hazard by calling 131 700
- Report a pothole, damaged sign or other road surface issue
Get help with...
Planning your trip
How to use trip planning tools on our website and find information to help plan your travel.
Planning an accessible trip
Services and support are available to help everyone feel confident in using public transport.
National Relay Service
If you are d/Deaf, hard of hearing, or have speech or communication difficulties, please contact us through your preferred NRS call channel listed on NRS call numbers and links. Provide the NRS with our phone number 131 500.
Help in other languages
For phone translation and interpreting services call 131 450.
Find a retailer or operator
Other ways to contact us
Whether you prefer to call, visit in person, or connect through social media, we have options to suit you.