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Help and contact

Contact us to get help with your public transport experience or report an issue.


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Popular topics

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Other ways to contact us

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Get help with...

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Find a retailer or operator

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Related information

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Transport pays respect to Elders past and present, and recognises and celebrates the diversity of Aboriginal peoples and their ongoing cultures and connections to the lands and waters of NSW.

© Transport for NSW

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Get in touch online

Ask a question or give feedback about public transport. 
 

  • Contact us
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Report an incident
  • In case of an emergency, call 000.
  • Reports for national security concerns should be made to the National Security Hotline on 1800 123 400.
  • Report a safety and security concern by calling 131 500
  • Report a road incident or hazard by calling 131 700
  • Report a pothole, damaged sign or other road surface issue

Whether you prefer to call, visit in person, or connect through social media, we have options to suit you.

Planning your trip

How to use trip planning tools on our website and find information to help plan your travel. 

Instructions and guides

Planning an accessible trip

Services and support are available to help everyone feel confident in using public transport.

Accessible travel

National Relay Service

If you are d/Deaf, hard of hearing, or have speech or communication difficulties, please contact us through your preferred NRS call channel listed on NRS call numbers and links. Provide the NRS with our phone number 131 500.

Help in other languages

For phone translation and interpreting services call 131 450.

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