Regional booking enquiries

Need help with your booking for NSW TrainLink Regional services? Find all the essential information below.

Booking and seat reservations

Book your ticket online, by phone, or in person.

Check if you qualify for discounted fares.

Discover comfortable overnight travel options.

Learn about luggage size, weight limits, and policies.

Book bikes, surfboards, snowboards and skis in advance.

Get details on travelling with wheelchairs, scooters and other aids.

Assistance animals with a valid form of accepted accreditation are allowed on all public transport in NSW.

If you booked online:

Go to Manage a booking.
Enter your booking number and email address.
You will need the purchasing card to process the refund online.
If you need to refund within 48 hours of departure or to a different credit card, please call 13 22 32.

If you booked by phone, call 13 22 32 to cancel and request a refund.

Need help with an upcoming trip? Call 13 22 32 for immediate support (or +61 2 3814 0210 outside Australia).

Share your suggestions, compliments, or complaints about Regional travel.

Can't find the information you are looking for? For any further queries about regional bookings use the form.