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Regional booking enquiries

Need help with your booking for NSW TrainLink Regional services? Find all the essential information below.

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Booking and seat reservations

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Luggage and special requirements

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Accessibility needs

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Refund a booked ticket

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Help and support

How to make a booking

Book your ticket online, by phone, or in person.

Concessions and eligibility

Check if you qualify for discounted fares.

Sleeper compartments

Discover comfortable overnight travel options.

Luggage on NSW TrainLink services

Learn about luggage size, weight limits, and policies.

Travelling with bikes and boards

Book bikes, surfboards, snowboards and skis in advance.

Travelling with mobility aids

Get details on travelling with wheelchairs, scooters and other aids.

Travelling with assistance animals

Assistance animals with a valid form of accepted accreditation are allowed on all public transport in NSW.

If you booked online:

  • Go to Manage a booking.
  • Enter your booking number and email address.
  • You will need the purchasing card to process the refund online.
  • If you need to refund within 48 hours of departure or to a different credit card, please call 13 22 32.

If you booked by phone, call 13 22 32 to cancel and request a refund.

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Urgent booking assistance

Need help with an upcoming trip? Call 13 22 32 for immediate support (or +61 2 3814 0210 outside Australia).

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Ask us online

Can't find the information you are looking for? For any further queries about regional bookings use the form.

Online booking enquiry.

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Transport pays respect to Elders past and present, and recognises and celebrates the diversity of Aboriginal peoples and their ongoing cultures and connections to the lands and waters of NSW.

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