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Regional booking enquiries

Need help with your booking for NSW TrainLink Regional services? Find all the essential information below.


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Booking and seat reservations

How to make a booking

Book your ticket online, by phone, or in person.

Concessions and eligibility

Check if you qualify for discounted fares.

Sleeper compartments

Discover comfortable overnight travel options.

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Luggage and special requirements

Luggage on NSW TrainLink services

Learn about luggage size, weight limits, and policies.

Travelling with bikes and boards

Book bikes, surfboards, snowboards and skis in advance.

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Accessibility needs

Travelling with mobility aids

Get details on travelling with wheelchairs, scooters and other aids.

Travelling with assistance animals

Assistance animals with a valid form of accepted accreditation are allowed on all public transport in NSW.

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Refund a booked ticket

If you booked online:

  • Go to Manage a booking.
  • Enter your booking number and email address.
  • You will need the purchasing card to process the refund online.
  • If you need to refund within 48 hours of departure or to a different credit card, please call 13 22 32.

If you booked by phone, call 13 22 32 to cancel and request a refund.

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Help and support

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Urgent booking assistance

Need help with an upcoming trip? Call 13 22 32 for immediate support (or +61 2 3814 0210 outside Australia).

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Ask us online

Can't find the information you are looking for? For any further queries about regional bookings use the form.

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Transport pays respect to Elders past and present, and recognises and celebrates the diversity of Aboriginal peoples and their ongoing cultures and connections to the lands and waters of NSW.

© Transport for NSW

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caution iconTravel will be free for passengers on all Train and Metro services from Thursday 31 July to the early hours of Saturday 2 August inclusive.Travel will be free for passengers on all Train and Metro services from Thursday 31 July to the early hours of Saturday 2 August inclusive.close icon