Luggage guide

Your luggage allowance depends on your ticket class. Large/heavy luggage taken on board the train must be stowed in the luggage area at the end of your carriage. Luggage carried on board is your own responsibility.

• No single item taken on board an NSW TrainLink service can exceed 20kg.
• When measuring luggage for size, include any protruding elements (wheels and handles). Dimensions are measured at the widest part of each side.
• Luggage that does not comply with the luggage policy, including excess luggage, is not permitted.
• Luggage must be packed in a suitcase or a suitable protective travel bag.

Passengers can check in large and/or heavy luggage at select attended stations and stops during their opening hours. Checked luggage is only accepted on the day of travel. 

• Check-in deadline: Luggage check-in closes 30 minutes before your scheduled departure.
• Weight limit: Items under 5kg cannot be checked in.

Note: If you don’t check in large or heavy luggage, it must be stowed in the luggage area at the end of your train carriage. Luggage carried on board is your own responsibility. For coaches, luggage must be checked in and stowed under the coach.

Young children are eligible to bring specific infant and children's items beyond their regular luggage allowance at no extra charge.

These items include:

• Child restraint car seat/booster seat and/or baby safety capsule: Ensure belts and straps are secured with no loose ends.
• Collapsible prams and strollers

These should be stored in the designated luggage area of your carriage on a train or in the storage compartment beneath if on a coach.

Due to limited space on our services, we kindly request that passengers take note of the following travel conditions.

• NSW TrainLink is not responsible for damage to luggage taken on board.
• Private travel insurance is recommended.
• Liability for checked-in luggage is limited to $300.
• NSW TrainLink does not assume liability for normal wear and tear. This includes:
  • Cuts, scratches, scuffs, dents, and marks that may occur despite careful handling.
  • Damage to or loss of protruding parts, such as straps, pockets, pull handles, wheels, and locks.
  • Unsuitably packed luggage (e.g., over-packed).
  • Damage to cameras, electrical appliances, radios, jewellery, money, or alcohol, which were packed in checked luggage.

Unclaimed luggage will be kept for seven days. If it is not claimed, it will then be sent to the Lost Property Office at Central Station. Unclaimed items are disposed of after 28 days.

Submit a lost property report

Questions about luggage and what you can take onboard.