Feedback, questions and complaints
Send us your questions, suggestions, feedback or complaints by selecting the most suitable option below:
- Trains (Sydney and Intercity)
- Light rail
- On Demand (bus, ferry and eBike)
- Regional trains and coaches feedback
- Point to point transport (taxis, hire cars, and rideshare)
Fares and bookings
Websites and apps
All other enquiries
Report a safety or security concern
By reporting security incidents, unattended items or suspicious behaviour, you can help us respond to any immediate problems and make it safer for everyone. Contact the National Security Hotline on 1800 123 400.
In emergency situations, please call 000.