Send us your questions, suggestions, feedback or complaints by selecting the most suitable option below:

Transport services

• Metro
• Trains (Sydney and Intercity)
• Buses
• Ferries
• Light rail
• On Demand (bus, ferry and eBike)
• Regional trains and coaches feedback
• Point to point transport (taxis, hire cars, and rideshare)

Fares and bookings

• Regional booking enquiries
• Fares, concessions & tickets

Websites and apps

• Website
• Apps

All other enquiries

• General (anything else)
• Find lost property

Report a safety or security concern

Unattended Bags or antisocial behaviour should be reported to staff, if available or by calling 131 500 or in emergency situations dial 000.

Reports for national security concerns should be reported to the National Security Hotline.