Feedback, questions and complaints
Send us your questions, suggestions, feedback or complaints by selecting the most suitable option below:
- Trains (Sydney and Intercity)
- Light rail
- On Demand (bus, ferry and eBike)
- Regional trains and coaches feedback
- Point to point transport (taxis, hire cars, and rideshare)
Fares and bookings
Websites and apps
All other enquiries
Report a safety or security concern
Unattended Bags or antisocial behaviour should be reported to staff if available or by calling 131 500 or in emergency situations dial 000.
Reports for national security concerns should be reported to the National Security Hotline on 1800 123 400.
Report a pothole or damaged road
If you have concerns about a pothole in your area, the best way to report it is to submit your information via the Customer Feedback form.
If the road is managed by council, Transport for NSW will pass the information on to the relevant teams so they can assess the damage.