Feedback, questions and complaints
Please be kind and respectful to our staff, they are here to listen and assist you with your concerns. Your clear and constructive feedback helps us to understand and resolve issues quickly. If we're unable to resolve the issue straight away, we'll explain why and explore alternative solutions. We are committed to treating everyone fairly, clearly explaining our processes, and addressing concerns promptly.
Thank you for treating our staff with respect.
Select the most suitable option below:
Transport services
- Metro
- Trains (Sydney and Intercity)
- Buses
- Ferries
- Light rail
- On Demand (bus, ferry and eBike)
- Regional trains and coaches feedback
- Point to point transport (taxis, hire cars, and rideshare)
Fares and bookings
Websites and apps
All other enquiries
Report a safety or security concern
Unattended Bags or antisocial behaviour should be reported to staff if available or by calling 131 500 or in emergency situations dial 000.
Reports for national security concerns should be reported to the National Security Hotline on 1800 123 400.
Report a pothole or damaged road
If you have concerns about a pothole in your area, the best way to report it is to submit your information via the Customer Feedback form.
If the road is managed by council, Transport for NSW will pass the information on to the relevant teams so they can assess the damage.