Privacy

When you access the pages on our Site our computers automatically record information that identifies, for each page accessed:

• the IP (Internet Protocol) address of the device being used, which can sometimes be matched to broad geographic data
• the pages accessed, documents downloaded and transactions completed such as keywords searched for onsite or trip plans and other forms completed
• the date and time of your visit
• the last site and page visited immediately prior to arriving at the transportnsw.info site, including any search terms used at internet search engines
• the address, hostname and top-level domain, for example .com or .au, of your server
• the type of browser and operating system used on the device
• the bandwidth, that is, your internet connection speed
• if the device supports JavaScript or other specific technologies and their version number
• the number of screen colours displayed on the device
• the time spent on each page of the transportnsw.info site

Only some of this information may be considered personal information.

If you use the feedback facilities on the Site you may also choose to provide us with your personal information such as your name, address, phone number and relevant contact details or other information about you. Depending on your complaint or the service you require, sometimes this information may also include health information. You may choose to provide feedback anonymously or not provide all the information requested.  If you use the feedback facilities anonymously or do not provide us with the requested information we may not be able to reply to your feedback.

The information collected on our Site may be used to allow us to provide a faster and richer interaction when you return to the Site in the future, such as being able to populate fields in the Trip Planner from your previous entries. 

In addition, the information collected during each visit is aggregated with similar logged information and published in reports so Transport for NSW can identify patterns of usage of the Site. This will assist us in improving the Site and the services offered on it.

Feedback that we receive from you through the Site will be used according to the “What we do with feedback information” section further below.

Finally, your information may be used to maintain and protect the security of the Site.

The information provided will be disclosed to service providers for them to help us analyse how users use the Site. This information does not identify individual users.

Transport for NSW captures this information on its own computers and those of its service providers. Access to the raw data is restricted to a limited number of officers in Transport for NSW and its service providers for the purpose of website analysis and to report on the success of Transport for NSW in meeting its communication and access objectives. Transport for NSW will not disclose or publish information that identifies individual machines, or potentially identifies sub-groupings of addresses, without your consent or otherwise in accordance with the PPIPA and HRIPA (for example, disclosure may be required by law).

Transport for NSW may use and disclose more extensive information than stated above in certain circumstances, including:

• unauthorised attempts to access files which are not published transportnsw.info pages
• unauthorised tampering or interference with files published on the Site
• unauthorised attempts to index the contents of the Site by other websites
• attempts to intercept messages of other users of the Site
• communications that are defamatory, abusive, vilify individuals or groups or which give rise to a suspicion that an offence is being committed, and
• attempts to otherwise compromise the security of the web server, breach the laws of the State of New South Wales or Commonwealth of Australia, or interfere with the enjoyment of the Site by other users.

Transport for NSW reserves the right to make disclosures to relevant authorities where the use of the Site raises a suspicion that an offence is being, or has been, committed. In the event of an investigation, Transport for NSW will provide access to data to any law enforcement agency that may execute a warrant to inspect our logs.

Transport for NSW provides feedback facilities on the Site to allow users to provide input into the future development of the Site and to comment on the provision of transport services in NSW.

Personal information and sometimes, health information, are requested to enable follow up by Transport for NSW for more details or for the purpose of providing a reply to your feedback. This information will only be used for the primary purpose for which it was provided. We will not add your email address or name to any mailing list. We will not disclose your personal information or health information without your consent or as otherwise may be permitted in accordance with the PPIPA and HRIPA (for example, disclosure may be required by law).

Transport for NSW may publish aggregated information about feedback on the Site, to the extent that it does not identify or cannot be used to identify individual users.

If you choose to view your Opal card activity on this Site, you will need to provide your Opal access details, either:

• username/email for your Opal account
• password for your Opal account

Or

• Opal card number
• security code

These details will then be used to connect with the Opal database and enable your travel history to be retrieved and displayed on this Site.

This information is not shared with any other another third party system and is not stored on the Site.

Information collected is stored in an appropriately secure format and held by Transport for NSW for archival purposes. When the information is no longer required for the purposes for which it was collected it is deleted.

If you wish to:

• ask questions about this Privacy Statement ;
• obtain access to or seek correction of your personal information; or
• make a complaint in relation to your privacy,

please contact the Information and Privacy Unit (as per the details provided at the start of this Privacy Statement).

Transport for NSW (TfNSW) is committed to protecting the privacy of your personal information in accordance with the Privacy and Personal Information Protection Act 1998(NSW) (PPIP Act).

Transport for NSW is committed to protecting your personal information. Information collected from you will be used to book and manage NSW TrainLink rail and coach services. We will not publish or disclose your personal information to any third parties unless you consent or as authorised by law. Providing personal information is voluntary, however you may not be able to make a NSW TrainLink rail or coach booking if you do not provide your personal information. 

Transport for NSW uses conversion tracking to analyse how users interact with and use the NSW TrainLink website to make a booking so that Transport for NSW can improve its functions and digital marketing campaigns. To do this, information may be collected by conversion cookies and used by third-party providers to provide information such as conversion statistics to Transport for NSW. To ensure user privacy, the data that is collected is securely hashed before it used, turning it into a unique string of characters that cannot be used to identify an individual on its own.

Your information will be managed by Transport for NSW in accordance with the Privacy and Personal Information Protection Act 1998. 

For further information, please visit  www.transport.nsw.gov.au/about-us/transport-privacy.

If you wish to access or correct the personal information collected by us you can visit our website or call NSW TrainLink on 13 22 32. 

Due to the developing nature of privacy principles for online communication, this Privacy statement may be modified or expanded in light of new developments or issues that may arise from time to time. The amended Privacy Statement will be posted to the Site and will operate from the time it is posted.