Lost property
If you have lost something, you need to contact the operator of the service on which you travelled. They may charge you for retrieving lost property.
For lost property that you need urgently (such as essential medical equipment), phone 131 500 (24 hours).
Operator contacts
| Operator | Phone | Hours | Online |
|---|---|---|---|
|
Sydney, Intercity & Regional Trains & Coaches |
(02) 9379 3341 | 08:00 - 17:00 | Sydney Trains lost property online form |
| Airport Line | (02) 8337 8417 (02) 9298 6625 (after hours) |
08:00 - 15:00 | For property lost on Green Square, Mascot, Airport Domestic and Airport International train stations visit the Airport Link website. |
| NSW regional trains | (02) 9379 3341 | Monday-Friday 08:00-17:00. | NSW Regional Trains lost property online form |
If you leave something on the bus, you'll need to contact your bus operator. To find contact details for you school or regular bus operator, see transport operators.
State Transit Sydney
For State Transit buses, contact the bus depot. Operating hours are Monday-Friday (except public holidays), 08:00-16:00.
If you don’t know which State Transit depot to contact, use the State Transit depot search.
| Depot | Contact |
|---|---|
| Brookvale | (02) 9941 5821 |
| Burwood | see Leichhardt |
| Kingsgrove | see Leichhardt |
| Leichhardt (for Burwood, Kingsgrove, Leichhardt and Tempe) |
(02) 9582 5925 lostpropertysouth@sta.nsw.gov.au |
| Mona Vale | (02) 9997 1261 |
| North Sydney | (02) 9245 5264 |
| Port Botany | see Waverley |
| Randwick | see Waverley |
| Ryde | (02) 9941 6821 |
| Tempe | see Leichhardt |
| Waverley (for Port Botany, Randwick and Waverley) |
(02) 9298 6625 lostpropertyeast@sta.nsw.gov.au |
| Willoughby | (02) 9941 9221 |
Newcastle Buses
Property found on buses is kept at Hamilton bus depot, corner Denison Street and Gordon Avenue, Hamilton.
Phone: (02) 4974 1600, Monday-Friday (except public holidays), 08:00-16:00.
Sydney Olympic Park major event bus services
If you took a major event bus to or from Sydney Olympic Park contact the relevant depot or office for the bus route.
For property lost at Sydney Olympic Park bus stands contact security on (02) 9714 7700.
| Route | Contact | Phone number | Hours | Email address |
|---|---|---|---|---|
| 1A | Sydney Buses – Brookvale | (02) 9941 5816 | 8:00-16:00 | n/a |
| 1B | Forest Coach Lines | (02) 9450 2277 | 9:00-17:00 | buses@forestcoachlines.com.au |
| 2, 6 | Transdev | (02) 8700 0555 | 8:00-17:00 | n/a |
| 5A, 5B, 8 | Hillsbus | (02) 8889 7000 | 7:30-17:30 | customerservice@hillsbus.com.au |
| 4 | Sydney Buses – Port Botany | (02) 9582 7625 | 8:00-16:00 | lostpropertyeast@sta.nsw.gov.au |
| 7 | Punchbowl Bus Co | (02) 9153 8787 | 9:00-17:00 | admin@punchbowlbus.com.au |
Not sure of your route? Visit Sydney Olympic Park major event bus routes maps.
Sydney Ferries
Lost Property office at Circular Quay Wharf 3
Phone: (02) 8113 3002 Monday-Friday, 07:30-15:30.
For urgent after-hours lost property call 131 500
Email: Jt3reception@harbourcityferries.com.au
Newcastle Ferries
Property found on the Stockton ferry is kept at Queens Wharf, Newcastle.
Phone: (02) 4974 1600, Monday-Friday, 08:00-16:00
Transdev Sydney (Sydney Light Rail Operator)
Phone: (02) 8584 5288
Monday-Friday: 08:30-17:00 (excluding public holidays)
Website: transdevsydney.com.au
If you have lost your Opal card and it is registered, report it lost or stolen as soon as possible to protect your Opal card balance.
If you find an Opal card, please return it by post to:
Opal Card Returns
Locked Bag 5026
Alexandria NSW 2015
Where and when did you leave it
Not sure which route you were travelling on when you lost your property?
Try one of the following:
- check the details of your ticket or your Opal account for route number, station or wharf information
- use the Trip Planner to search for a similar trip to the one you took
- phone 131 500 for assistance.
Your property will be more easily identified if you can describe it in detail. What brand, model, or colour was it? What’s its serial number, what was in it, how big was it, does it have any distinguishing features?