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Lost property

Report lost property online

The easiest and most efficient way to report a lost item is by submitting an enquiry. Use this form if you have lost something on public transport in the Opal network or NSW TrainLink Regional train and coaches.

Report lost property

For services not listed in the form, contact the operator of the service.

What to expect

    • Once you submit your enquiry, you will receive an email with a tracking number confirming the successful submission. 
    • You can use the tracking number to revisit the form, add more details and track progress of your enquiry. 
    • Our staff will search for your item and get back to you as soon as it is located to provide collection information.
    • If your item is not found within 28 days, the enquiry will be closed. 

    Useful information

    Perishable items are destroyed immediately when found due to health and safety reasons. Other items which are soiled or unsafe to retain will also be destroyed.

    If you lost your registered Opal card then report it lost or stolen as soon as possible to protect your Opal card balance.

    If you find an Opal card, please return it by post to:

    Opal Card Returns
    Locked Bag 5026
    Alexandria NSW 2015

    If you have a disability, phone 131 500 for help.

    Unclaimed items are disposed of after 28 days.

    If you lose something on a Sydney Trains or NSW TrainLink station or train, it will be kept there for seven days. Unclaimed items will then be sent to the Lost Property Office at Central Station, where valuable items will be held for an additional 21 days.

    Lost Property Office
    Central Station
    Shop 9 Eddy Avenue

    Business hours: Monday to Friday, 8am to 4pm
    Phone: (02) 9379 3341

    Lost something on a regional station platform?

    If you lose something at a regional station or sales agent, it will also be held for seven days. After this period, unclaimed items will be sent to the Lost Property Office. 

    Lost property on another service?

    If you lost something on the following services, you may need to contact the operator of the service on which you travelled.

    Rural or regional bus 

    If you lost something on a rural or regional bus, please look up the operator details below and contact the operator directly.

    Private bus or coach services

    Operator Enquiry form
    Forest Coach Lines Submit enquiry
    Hills Bus Submit enquiry
    Busways (North coast only) Submit enquiry

    Sydney Light Rail is operated by Transdev Sydney Light Rail.

    Please note:

    • If you have just lost your property, for safety reasons Transdev Sydney Light Rail cannot contact light rail employees on board light rail vehicles.
    • Remember to always check first if your property has been retrieved before visiting the office. And if it is confirmed it has been retrieved, then call Transdev Sydney Light Rail first on 02 8584 5288* to arrange a time to collect your property; it will avoid disappointment and save you time in case your property has not been retrieved.
    • For security reasons, Transdev Sydney Light Rail reserves the rights to refuse entry to premises if customers have not called to book an appointment prior to their visit.

    Opening hours for lost property enquiries and collection: Monday to Friday, 9am – 5pm (EST) excluding public holidays.

    Collection point for all properties retrieved on L1 Dulwich Hill Line, L2 Randwick Line or L3 Kingsford Line:

    Transdev Sydney Light Rail, 66a Ascot Street, Kensington NSW 2033.
    (located next to Royal Randwick Racecourse, Ascot St entrance / Gate F – and NOT Alison Rd entrance Gate A or B).

    For more information on lost and found properties including contact details, please visit the Transdev Sydney Light Rail website.

    If you travelled on the following services, contact the relevant depot or office for the bus route.

    Route number and name

    Operator and contact details

    1A: Narabeen

    Keolis Downer Northern Beaches
    Operating hours: 9am–5pm

    1B: Warriewood

    Operating hours: 9am-5pm
    Online form

    2: Glebe

    Busways North West
    Operating hours: 8am-4pm
    Phone: 1300 692 929

    4: Maroubra

    Transdev John Holland Buses
    Operating hours: 9am-5pm
    Online form

    5A: Hills Showground -  Northmead

    5B: Tallawong - Northmead

    8: Dural - Ermington

    CDC Hillsbus
    Operating hours: 7.30am–5pm
    Phone: (02) 9890 0000
    Online form

    6: Sutherland

    U-Go Mobility
    Operating hours: 9am-5pm
    Phone: 1300 522 182

    7: Cronulla

    U-Go Mobility
    Operating hours: 9am-5pm
    Phone: 1300 522 182

    Not sure of your route? View:

    For property lost within the precinct, visit the Sydney Olympic Park Authority website under Frequently Asked Questions for more information.

    Use the transport operators search to locate contact details of private ferry operators.

    If you left property in a Taxi or rideshare vehicle, please contact the operator directly.

    If you left property in an On Demand vehicle, please contact the operator directly.