Lost property
If you have lost something, you need to contact the operator of the service on which you travelled.
For lost property that you need urgently (such as essential medical equipment), phone 131 500.
Operator contacts
If you've lost something while travelling on the metro, fill out the lost property form to submit an enquiry.
| Location item lost | Lost property contacts |
|---|---|
|
Sydney Trains platform or train If you leave something at a Sydney Trains station or platform, or on a NSW TrainLink train or coach, it will be sent to the Lost Property Office.
|
Lost Property Office 8am–4pm, Monday to Friday |
|
Items left at NSW TrainLink station platforms or sales agents If you leave something at a NSW TrainLink station or sales agent, it will be held there for seven days, and if it not claimed will be sent to the Lost Property Office. |
After seven days contact the Lost Property Office (see above). |
|
Green Square, Mascot, Domestic and International stations For property lost at Green Square, Mascot, Airport Domestic and Airport International train stations only. |
info@airportlink.com.au |
If you leave something on the bus, you'll need to contact your bus operator. Use the search to locate the operator's depot contact details and opening hours.
For Sydney Olympic Park major event buses please see below.
Transdev (Sydney operator)
If you've lost something while travelling on a Sydney Ferries service, fill out the lost property form to submit and enquiry.
Newcastle Transport
Property found on the Stockton ferry is kept at Hamilton bus depot, which is located at 89 Denison Street, Hamilton NSW 2303.
Phone: (02) 4974 1600, Monday-Friday, 8am-4pm
Private ferry operators
Use the transport operators search to locate private ferry operators.
Transdev Sydney (Sydney operator)
If you've lost something while travelling on the light rail in Sydney, fill out the lost property form to submit an enquiry.
Newcastle Transport (Newcastle operator)
Property found on the light rail in Newcastle is kept at Hamilton bus depot, which is located at 89 Denison Street, Hamilton NSW 2303.
- Phone: (02) 4974 1611
- Monday – Friday: 8am – 4pm (excluding public holidays)
- Website: newcastletransport.info
Property left on NSW TrainLink coaches is sent to the Lost Property Office in Sydney.
Lost Property Office
Central Station
484 Pitt Street Sydney
Phone: (02) 9379 3341
8am–4pm, Monday to Friday
If you have lost your Opal card and it is registered, report it lost or stolen as soon as possible to protect your Opal card balance.
If you find an Opal card, please return it by post to:
Opal Card Returns
Locked Bag 5026
Alexandria NSW 2015
If you took a major event bus to or from Sydney Olympic Park contact the relevant depot or office for the bus route.
| Route | Contact | Phone number | Hours | Email address/online |
|---|---|---|---|---|
| 1A | Sydney Buses – Brookvale | (02) 9941 5821 | 8am–4pm | lostproperty_north@sta.nsw.gov.au |
| 1B | Forest Coach Lines | (02) 9450 2277 | 9am–5pm | buses@forestcoachlines.com.au |
| 2, 6 | Transdev | (02) 8700 0555 | 8am–5pm | n/a |
| 5A, 5B, 8 | Hillsbus | (02) 9890 0000 | 7:30am–5:00pm | |
| 4 | Sydney Buses | (02) 9298 6625 | 8am–4pm | lostpropertyeast@sta.nsw.gov.au |
| 7 | Punchbowl Bus Co | (02) 8522 5000 | 9am–5pm |
Not sure of your route? Visit Sydney Olympic Park major event bus routes maps.
For property lost at Sydney Olympic Park bus stands contact security on (02) 9714 7700.
Where and when did you leave it
Not sure which route you were travelling on when you lost your property?
Try one of the following:
- check the details of your ticket or your Opal account for route number, station or wharf information
- use the Trip Planner to search for a similar trip to the one you took
- phone 131 500 for assistance.
Your property will be more easily identified if you can describe it in detail. What brand, model, or colour was it? What’s its serial number, what was in it, how big was it, does it have any distinguishing features?