If you have lost something, you need to contact the operator of the service on which you travelled.
For lost property that you need urgently (such as essential medical equipment), phone 131 500 (24 hours).
|Location item lost||Lost property contacts|
Sydney Trains platform or train
If you leave something at a Sydney Trains station or platform, or on a NSW TrainLink train or coach, it will be sent to the Lost Property Office.
Lost Property Office
8am–5pm, Monday to Friday
Items left at NSW TrainLink station platforms or sales agents
If you leave something at a NSW TrainLink station or sales agent, it will be held there for seven days, and if it not claimed will be sent to the Lost Property Office.
After seven days contact the Lost Property Office (see above).
For property lost on Green Square, Mascot, Airport Domestic and Airport International train stations
(02) 8337 8417
(02) 9298 6625
If you leave something on the bus, you'll need to contact your bus operator. Use the search to locate the operator's depot contact details and opening hours. If operator details are not listed, use the transport operators search.
Sydney Olympic Park major event bus services
If you took a major event bus to or from Sydney Olympic Park contact the relevant depot or office for the bus route.
For property lost at Sydney Olympic Park bus stands contact security on (02) 9714 7700.
|Route||Contact||Phone number||Hours||Email address/online|
|1A||Sydney Buses – Brookvale||(02) 9941 5821||8am–4pm||n/a|
|1B||Forest Coach Lines||(02) 9450 2277||9am–email@example.com|
|2, 6||Transdev||(02) 8700 0555||8am–5pm||n/a|
|5A, 5B, 8||Hillsbus||(02) 9890 0000||7:30am–5:00pm|
|4||Sydney Buses||(02) 9298 6625||8am–firstname.lastname@example.org|
|7||Punchbowl Bus Co||(02) 8522 5000||9am–5pm|
Not sure of your route? Visit Sydney Olympic Park major event bus routes maps.
Lost Property office at Circular Quay Wharf 3
Property found on the Stockton ferry is kept at Hamilton bus depot, which is located at 89 Denison Street, Hamilton NSW 2303.
Phone: (02) 4974 1600, Monday-Friday, 8am-4pm
Where and when did you leave it
Not sure which route you were travelling on when you lost your property?
Try one of the following:
- check the details of your ticket or your Opal account for route number, station or wharf information
- use the Trip Planner to search for a similar trip to the one you took
- phone 131 500 for assistance.
Your property will be more easily identified if you can describe it in detail. What brand, model, or colour was it? What’s its serial number, what was in it, how big was it, does it have any distinguishing features?