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Lost and stolen Opal cards

Report and replace a lost or stolen Opal card.

On this page

  • What you need to know
  • How to block an Opal card
  • Get a new Opal card

On this page

  • What you need to know
  • How to block an Opal card
  • Get a new Opal card

On this page

  • What you need to know
  • How to block an Opal card
  • Get a new Opal card

On this page

  • What you need to know
  • How to block an Opal card
  • Get a new Opal card
what_you_need_to_know

What you need to know

how_to_block_an_opal_card

How to block an Opal card

get_a_new_opal_card

Get a new Opal card

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Transport pays respect to Elders past and present, and recognises and celebrates the diversity of Aboriginal peoples and their ongoing cultures and connections to the lands and waters of NSW.

© Transport for NSW

If your registered Opal card has been lost or stolen, report it and block your card by following the instructions below.

  • Your card will be blocked immediately, and your balance will be protected. You won't be able to use it if you later find it.
  • If you have another card linked to your account you can transfer the balance of your blocked card to the other card.
  • You cannot block an unregistered Opal card.

Not registered? Register your card now

  • Log in to your account. You will need your Opal card account username and password
  • Select the Opal card you want to block
  • Select the ‘Manage’ tab
  • Select ‘Block this Opal card'
  • Follow the prompts to block the Opal card permanently

Log in to Opal

  • Adult or Child/Youth Opal card: Visit any Opal retailer to get a new card, and link the new card to your account online.
  • Gold Senior/Pensioner or Concession Opal card: Order a new card online. A new card will be mailed to you within five to seven days. In the meantime, you can use an Adult Opal card or tap on and tap off with a contactless card for an Adult fare.

Once you have your new Opal card, contact Opal Customer Care to request a balance transfer from your blocked card to the new one.

See the Opal Refund and Balance Transfer Policy Form (PDF, 710.4KB).