Opal privacy policy

The personal information collected for the purposes of the Opal Ticketing System will be treated in accordance with the Privacy Personal Information Protection Act 1998 (NSW) (PPIPA).

1. Background

2. Scope of Policy

3. Personal information and the Opal Ticketing System

4. Opal cards and information collected under the Opal Ticketing System

5. Travel using unregistered cards

6. Travel using CTP

7. Use and disclosure of personal information

8. Accuracy, data storage and security

9. Online

10. Access to personal information

11. Complaints

Documents

Opal privacy policy (PDF, 773.9KB)

Opal privacy policy

1. Background

1.1 The Opal Ticketing Systemplus-icon

1.2 Channels for acquiring Opal cardsplus-icon

1.3 TfNSWplus-icon

2. Scope of Policy

2.1 Application privacy legislationplus-icon

2.2 Incremental introductionplus-icon

2.3 Amendmentsplus-icon

3. Personal information and the Opal Ticketing System

3.1 We are collecting personal informationplus-icon

3.2 Purpose of collectionplus-icon

3.3 Open Dataplus-icon

4. Opal cards and information collected under the Opal Ticketing System

4.1 Opal cardsplus-icon

4.2 Devicesplus-icon

4.3 Our collection of informationplus-icon

4.4 Health or other sensitive informationplus-icon

5. Travel using unregistered cards

5.1 Choice in providing personal informationplus-icon

5.2 Unregistered card: what is collected?plus-icon

5.3 Facilities available to holders of unregistered cardsplus-icon

5.4 Benefits available only to holders of registered cardsplus-icon

6. Travel using CTP

6.1 Viewing activityplus-icon

6.2 Contactless Concessionsplus-icon

7. Use and disclosure of personal information

7.1 Use of personal informationplus-icon

7.2 Disclosure to third partiesplus-icon

7.3 Marketingplus-icon

8. Accuracy, data storage and security

8.1 Reliance on customer for accuracy of informationplus-icon

8.2 Central usage databasesplus-icon

8.3 Securityplus-icon

9. Online

9.1 Collection of information via Opal Website or Opal Travel Appplus-icon

9.2 Cookiesplus-icon

9.3 Purpose of collectionplus-icon

9.4 Disclosure or use by third partiesplus-icon

9.5 Links to other websitesplus-icon

9.6 Marketingplus-icon

10. Access to personal information

10.1 Accessing and correcting personal informationplus-icon

10.2 Opal Travel Appplus-icon

10.3 Privacy officerplus-icon

11. Complaints

11.1 Complaints procedureplus-icon

11.2 Internal reviewsplus-icon

11.3 Notifying customers about security breaches relating to privacyplus-icon

Documents

1.1 The Opal Ticketing Systemplus-icon

1.2 Channels for acquiring Opal cardsplus-icon

1.3 TfNSWplus-icon

2.1 Application privacy legislationplus-icon

2.2 Incremental introductionplus-icon

2.3 Amendmentsplus-icon

3.1 We are collecting personal informationplus-icon

3.2 Purpose of collectionplus-icon

3.3 Open Dataplus-icon

4.1 Opal cardsplus-icon

4.2 Devicesplus-icon

4.3 Our collection of informationplus-icon

4.4 Health or other sensitive informationplus-icon

5.1 Choice in providing personal informationplus-icon

5.2 Unregistered card: what is collected?plus-icon

5.3 Facilities available to holders of unregistered cardsplus-icon

5.4 Benefits available only to holders of registered cardsplus-icon

6.1 Viewing activityplus-icon

6.2 Contactless Concessionsplus-icon

7.1 Use of personal informationplus-icon

7.2 Disclosure to third partiesplus-icon

7.3 Marketingplus-icon

8.1 Reliance on customer for accuracy of informationplus-icon

8.2 Central usage databasesplus-icon

8.3 Securityplus-icon

9.1 Collection of information via Opal Website or Opal Travel Appplus-icon

9.2 Cookiesplus-icon

9.3 Purpose of collectionplus-icon

9.4 Disclosure or use by third partiesplus-icon

9.5 Links to other websitesplus-icon