Lost or stolen School Opal cards and travel passes
Apply for a replacement card or pass if you're still eligible.
Lost or stolen School Opal card
Do you have a card or pass that is damaged, lost, or stolen? You can apply for a replacement, provided the student is still eligible.
If you proceed with replacing your School Opal card, the existing card will be cancelled immediately. Students will need to travel with a valid ticket while waiting for the replacement pass to arrive. From Monday 24 February until Friday 4 July 2025 the usual $10 replacement fee will be waived.
Replace a lost or stolen School Opal card
Please note
- School Opal cards are for travel between home and school on school days only.
- School Opal cards do not include travel to school excursions, after-school care, sport and other activities away from school.
- If you attempt to use your School Opal card for unapproved travel, the Opal card reader will show an error message.
- Students should use a Child/Youth Opal card for travel outside of approved times and routes, including for school excursions.
See Using your School Opal card for more information.
Lost or stolen rural and regional school travel pass
To replace a lost, stolen or damaged rural/regional free school travel pass, contact your local transport operator.