Replace your School Opal card or travel pass

If your School Opal card is lost, damaged or stolen, you can apply for a replacement, provided the student is still eligible.

If you proceed with replacing your School Opal card, the existing card will be cancelled immediately and a new card will be sent within 8-10 working days. There is a $10 replacement fee and students will need to travel with a valid ticket while waiting for the replacement pass to arrive. 

Replace a lost or stolen School Opal card

Please note

• School Opal cards are for travel between home and school on school days only.
• School Opal cards do not include travel to school excursions, after-school care, sport and other activities away from school.
• If you try to use your School Opal card for unapproved travel, the Opal card reader will show an error message.
• Students should use a Child/Youth Opal card for travel outside of approved times and routes, including for school excursions.

See Using your School Opal card for more information.

To replace a lost, stolen or damaged rural/regional free school travel pass, contact your local transport operator.