Skip to main content
This site does not support Internet Explorer 10 or earlier. You are using an outdated browser. Please upgrade your browser to improve your experience.

Asylum seeker

If you are an asylum seeker with a Transport Concession Entitlement Card, you are entitled to concession fares on public transport in NSW.

You must carry your Transport Concession Entitlement Card when travelling on a concession fare as proof of entitlement or you may be fined.

Ticket options

In the Opal network, if you are an eligible asylum seeker you are entitled to concession travel with a Gold Senior/ Pensioner Opal card.

If you do not have your Gold Opal card and proof of entitlement, you are required to pay for and travel with an Adult fare, or you may be fined.

 

 

Using an Opal card provides you with a range of travel benefits.

Find out more about Opal terms of use.

Sydney Airport station access fee

Eligible asylum seekers pay the Concession Sydney Airport station access fee when travelling with a Gold Senior/Pensioner Opal card to or from the airport train stations.

On regional services, eligible asylum seekers are entitled to concession fares on:

This includes:

Other privately owned and operated services may offer concessions at their own discretion. Check with local transport operators before you travel.

Transport Concession Entitlement Card and Gold Opal card

To be eligible to apply for Transport Concession Entitlement Card and Gold Opal card as an asylum seeker, you need to:

  • be residing permanently in NSW; and
  • be receiving aid from one of the asylum seeker support agencies recognised by Transport for NSW (listed below) and
  • be applying for a bridging visa as an asylum seeker or
  • currently hold a bridging visa as an asylum seeker or
  • be appealing a determination of status as an asylum seeker.

Each person requires their own Transport Concession Entitlement Card. For travel inside the Opal network, each person also requires their own Gold Opal card.

Children aged three years and under travel free. All other family members are required to travel with valid tickets or Opal cards.

When you apply for a Transport Concession Entitlement Card, you can apply for a Gold Opal card at the same time. Go to one of the following asylum seeker support agencies (or ‘Designated Agencies’) and ask for assistance in applying for a Transport Concession entitlement Card and Gold Opal card:

Asylum seeker support agencies (Designated Agencies)

To contact one of the Designated Agencies, see the complete contact details list (doc 708KB).

Note: you can only apply through one of these Designated Agencies. The agency will help you to complete the online application form. You can only complete the online application form once a Designated Agency has given you a certification form to upload with your application.

Transport Concession Entitlement Cards and Gold Opal cards can only be sent to a NSW address.

If your application is approved you will receive a Gold Opal card and a Transport Concession Entitlement Card (for each applicant) in the post. You need to carry your Transport Concession Entitlement Card when travelling with a Gold Opal card or you can be fined. Allow approximately two to three weeks for processing and delivery.

The cards are issued free of charge and can only be sent to a NSW address. Cards are valid for 12 months.

If you are still eligible, you can apply to renew your Transport Concession Entitlement Card 30 days or less before its expiry date. However before applying to renew, your designated agency must have completed a form certifying that you are still eligible for a transport concession. You will need to upload this certification form with your online application.

For more information please read the Frequently Asked Questions.