If you are an asylum seeker with a Transport Concession Entitlement Card, you are entitled to concession fares on public transport in NSW.
You must carry your Transport Concession Entitlement Card when travelling on a concession fare as proof of entitlement or you may be fined.
In the Opal network, if you are an eligible asylum seeker you are entitled to concession travel with a Gold Senior/ Pensioner Opal card.
If you do not have your Gold Opal card and proof of entitlement, you are required to pay for and travel with an Adult fare, or you may be fined.
Using an Opal card provides you with a range of travel benefits.
Sydney Airport station access fee
Eligible asylum seekers pay the Concession Sydney Airport station access fee when travelling with a Gold Senior/Pensioner Opal card to or from the airport train stations.
On regional services, eligible asylum seekers are entitled to concession fares on:
- privately-operated regular route local bus services
- all NSW TrainLink Regional services.
- $2.50 all day travel with the Regional Excursion Daily ticket on local buses.
- $2.50 all day travel with the Country Pensioner Excursion ticket for booked NSW TrainLink Regional services.
- Concession fares (including sleeping berths) when you travel on interstate train services (entitlements vary from state to state).
Other privately owned and operated services may offer concessions at their own discretion. Check with local transport operators before you travel.
Transport Concession Entitlement Card and Gold Opal card
To be eligible to apply for Transport Concession Entitlement Card and Gold Opal card as an asylum seeker, you need to:
- be residing permanently in NSW; and
- be receiving aid from one of the asylum seeker support agencies recognised by Transport for NSW (listed below) and
- be applying for a bridging visa as an asylum seeker or
- currently hold a bridging visa as an asylum seeker or
- be appealing a determination of status as an asylum seeker.
Each person requires their own Transport Concession Entitlement Card. For travel inside the Opal network, each person also requires their own Gold Opal card.
Children aged three years and under travel free. All other family members are required to travel with valid tickets or Opal cards.
When you apply for a Transport Concession Entitlement Card, you can apply for a Gold Opal card at the same time. Go to one of the following asylum seeker support agencies (or ‘Designated Agencies’) and ask for assistance in applying for a Transport Concession entitlement Card and Gold Opal card:
Asylum seeker support agencies (Designated Agencies)
- Asylum Seeker Program (ASP), St Vincent De Paul Society
- Asylum Seekers Centre
- Australian Red Cross
- House of Welcome
- Jesuit Refugee Service
- Life Without Barriers
- Marist Youth Care
- NSW Service for the Treatment and Rehabilitation of Torture and Trauma Survivors (STARTTS)
- Serco SRSS
- Settlement Services International
To contact one of the Designated Agencies, see the complete contact details list (doc 708KB).
Note: you can only apply through one of these Designated Agencies. The agency will help you to complete the online application form. You can only complete the online application form once a Designated Agency has given you a certification form to upload with your application.
Transport Concession Entitlement Cards and Gold Opal cards can only be sent to a NSW address.
If your application is approved you will receive a Gold Opal card and a Transport Concession Entitlement Card (for each applicant) in the post. You need to carry your Transport Concession Entitlement Card when travelling with a Gold Opal card or you can be fined. Allow approximately two to three weeks for processing and delivery.
The cards are issued free of charge and can only be sent to a NSW address. Cards are valid for 12 months.
If you are still eligible, you can apply to renew your Transport Concession Entitlement Card 30 days or less before its expiry date. However before applying to renew, your designated agency must have completed a form certifying that you are still eligible for a transport concession. You will need to upload this certification form with your online application.
For more information please read the Frequently Asked Questions.
The Gold Opal card for Asylum Seekers Fact Sheet (pdf 168KB) has been translated into eight languages including: