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Opal Travel app: Help centre
Opal Travel app: Help centre
Common queries and detailed information about using the Opal Travel app.
On this page
Home screen
How to check next service departure times
How to set up Opal Travel app widget
How to set up travel notifications
Favourite Locations
Trip Planner
Opal balance, top up and transfer
Opal activity
Contactless payment travel activity
Sign in to Opal Travel app
Troubleshooting
See also
Home screen
How to check next service departure times
How to set up Opal Travel app widget
How to set up travel notifications
Favourite Locations
Trip Planner
Opal balance, top up and transfer
Opal activity
Contactless payment travel activity
Sign in to Opal Travel app
Troubleshooting
See also
On this page
Home screen
How to check next service departure times
How to set up Opal Travel app widget
How to set up travel notifications
Favourite Locations
Trip Planner
Opal balance, top up and transfer
Opal activity
Contactless payment travel activity
Sign in to Opal Travel app
Troubleshooting
See also
home_screen
Home screen
how_to_check_next_service_departure_times
How to check next service departure times
how_to_set_up_opal_travel_app_widget
How to set up Opal Travel app widget
how_to_set_up_travel_notifications
How to set up travel notifications
favourite_locations
Favourite Locations
trip_planner
Trip Planner
opal_balance_top_up_and_transfer
Opal balance, top up and transfer
opal_activity
Opal activity
contactless_payment_travel_activity
Contactless payment travel activity
sign_in_to_opal_travel_app
Sign in to Opal Travel app
troubleshooting
Troubleshooting
see_also
See also
Managing multiple cards on your home screen
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What is ‘Departures’?
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How is ‘Departures’ different from ‘Trip Planner’?
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Where to find ‘Departures’?
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How to use ‘Departures’?
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How to track public transport service live with 'Departures'
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Useful Tips
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How to set up Opal Travel app widget for service departure times outside the app?
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How to set up Travel notifications for live service updates?
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How do I stay informed about weekend trackwork?
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How to set up Home or Work as the favourite locations?
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How to add other favourite locations?
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How to edit or remove favourite locations?
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How to change the display order of the favourite locations in the Favourite Location carousel on the homepage?
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How to plan a trip to the favourite locations?
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Tips for using Favourite Locations
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How to receive the hop-off alerts to alight at your destination?
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Card balance information
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Delays in updating your card balance after topping up
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Card reader showing insufficient balance after top-up
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How to set up auto top up?
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How to show/hide an Opal card on the homepage?
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How to block an Opal card and transfer balance?
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How to add or update my payment details?
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Why some journeys are free
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If your Opal activity is not up-to-date in the app
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Can I check travel activity for a Free Travel Opal card in the app?
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How to check travel activity for my contactless payment card?
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Can I download a travel activity statement for my contactless payment card?
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Why is my contactless payment card not showing in the app?
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Signing in and managing your Opal account
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How to retrieve Opal account username?
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How to reset my Opal account password?
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Can't find the sign-in screen?
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Where to find your Opal card number and security code
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Do I need an Opal account to use the app?
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Saved trips not showing on home screen
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Device compatibility
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What are the iPhone and Android phone requirements to use the app?
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Why are jailbroken or rooted devices not supported?
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Why am I seeing an 'App update required' message?
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Opal Travel app
Opal Terms of Use (PDF, 670.3KB)
Use a credit or debit card to pay
Top up your Opal card
Tapping on and tapping off
How to use contactless payment and FAQs
Transport Connect