Contactless payments - frequently asked questions
Troubleshooting tips for contactless payments
Why doesn't my card or device work?
Rules for group travel and joint accounts
Use one contactless card or device per person
You can only pay for one Adult fare per card or device.
Understanding fare charges and processing
Reimbursements and fare adjustments
- If you believe your card has been used fraudulently you should contact the issuing bank immediately.
- If you believe you have been charged an incorrect fare, find out more about the reimbursement process for contactless.