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  4. Contactless payments - frequently asked questions

Contactless payments - frequently asked questions

Troubleshooting tips for contactless payments

On this page

  • Why doesn't my card or device work?
  • Rules for group travel and joint accounts
  • Understanding fare charges and processing
  • Reimbursements and fare adjustments
  • Manage your payments
  • Need assistance?

On this page

  • Why doesn't my card or device work?
  • Rules for group travel and joint accounts
  • Understanding fare charges and processing
  • Reimbursements and fare adjustments
  • Manage your payments
  • Need assistance?

On this page

  • Why doesn't my card or device work?
  • Rules for group travel and joint accounts
  • Understanding fare charges and processing
  • Reimbursements and fare adjustments
  • Manage your payments
  • Need assistance?

On this page

  • Why doesn't my card or device work?
  • Rules for group travel and joint accounts
  • Understanding fare charges and processing
  • Reimbursements and fare adjustments
  • Manage your payments
  • Need assistance?
why_doesn_t_my_card_or_device_work_

Why doesn't my card or device work?

rules_for_group_travel_and_joint_accounts

Rules for group travel and joint accounts

understanding_fare_charges_and_processing

Understanding fare charges and processing

reimbursements_and_fare_adjustments

Reimbursements and fare adjustments

manage_your_payments

Manage your payments

need_assistance_

Need assistance?

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Transport pays respect to Elders past and present, and recognises and celebrates the diversity of Aboriginal peoples and their ongoing cultures and connections to the lands and waters of NSW.

© Transport for NSW

Use one contactless card or device per person

You can only pay for one Adult fare per card or device.

  • If you believe your card has been used fraudulently you should contact the issuing bank immediately.
  • If you believe you have been charged an incorrect fare, find out more about the reimbursement process for contactless.

Get Transport Connect to manage your travel

Register for a Transport Connect to view your travel activity and expenses all in one place.

Download Opal Travel app

Manage your travel on the go, including viewing your trips and charges on your Opal or contactless payment card.

Check activity

  • Check your last 10 trips
  • Help checking your contactless activity

Help in other languages

  • 简体中文 (Simplified Chinese) contactless payments information (pdf 281KB) (PDF, 280.8KB)
  • Tiếng Việt (Vietnamese) contactless payments information (pdf 140KB) (PDF, 140.2KB)