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Opal Travel app: Help centre
Opal Travel app: Help centre
Common queries and detailed information about using the Opal Travel app.
On this page
Home screen
How to check next service departure times
How to set up Favourite Locations?
Opal balance and top up
Opal balance transfer
Opal activity
Sign in to Opal Travel app
Troubleshooting
See also
On this page
Home screen
How to check next service departure times
How to set up Favourite Locations?
Opal balance and top up
Opal balance transfer
Opal activity
Sign in to Opal Travel app
Troubleshooting
See also
On this page
Home screen
How to check next service departure times
How to set up Favourite Locations?
Opal balance and top up
Opal balance transfer
Opal activity
Sign in to Opal Travel app
Troubleshooting
See also
On this page
Home screen
How to check next service departure times
How to set up Favourite Locations?
Opal balance and top up
Opal balance transfer
Opal activity
Sign in to Opal Travel app
Troubleshooting
See also
home_screen
Home screen
Managing multiple cards on your home screen
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how_to_check_next_service_departure_times
How to check next service departure times
What is ‘Departures’?
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How is ‘Departures’ different from ‘Trip Planner’?
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Where to find ‘Departures’?
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How to use ‘Departures’?
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How to track public transport service live with 'Departures'
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Useful Tips
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How to set up Favourite Locations?
How to set up Home or Work as the favourite locations?
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How to add other favourite locations?
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How to edit or remove favourite locations?
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How to change the display order of the favourite locations in the Favourite Location carousel on the homepage?
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How to plan a trip to the favourite locations?
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Tips for using Favourite Locations
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Opal balance and top up
Card balance information
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Delays in updating your card balance after topping up
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Card reader showing insufficient balance after top-up
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opal_balance_transfer
Opal balance transfer
Transferring your Opal card balance to another card
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Transferring the balance from a blocked Opal card
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opal_activity
Opal activity
Why some journeys are free
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If your Opal activity is not up-to-date in the app
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Sign in to Opal Travel app
Signing in and managing your Opal account
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Forgotten username or password
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Where to find your Opal card number and security code
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troubleshooting
Troubleshooting
Saved trips not showing on home screen
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Device compatibility
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see_also
See also
Opal Travel app
Opal Terms of Use (PDF, 679.9KB)
Use a credit or debit card to pay
Top up your Opal card
Tapping on and tapping off
How to use contactless payment and FAQs
Transport Connect