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Protect your data

It is important to ensure your personal information is protected. Follow these tips to keep it safe and secure when managing your Opal card account.

1. Only use the TfNSW approved mobile app - Opal Travel app

The Opal Travel app lets you plan public transport travel throughout Sydney, NSW, and even interstate to Melbourne, Brisbane and Canberra.

Journey plans can be made between any two locations, or using your current location and a destination.

Results can be displayed on a map or in list form and include your trip options, times and the estimated Opal fare. You can also save your favourite journeys and locations within the app. Plus it links to the Opal website making it easier to check your balance or top up.

Android device users with Near Field Communication (NFC) enabled can scan their Opal card to access basic Opal travel information including your current balance and how close you are to the Weekly Travel Reward of half-price travel.

The Opal Travel app should only ever be downloaded directly from the Google Play or Apple stores. Transport for NSW will never email you a link or ask you to download new versions. Customers, who download non-TfNSW approved mobile apps, do so at their own risk.

Learn more and download the Opal Travel app.

2. Keep personal information confidential

It is important that customers secure their own personal information. The Opal Terms of Use (pdf 327KB) require customers to keep their usernames, passwords, personal identification numbers, bank details and answers to security questions confidential.

3. Manage communication from TfNSW related to your Opal account

TfNSW and the Opal team may send you reminders or news by email or SMS, however TfNSW will never call you or send you a letter, email or SMS asking you to confirm or enter your personal information in response. We will only ask you to manage your Opal Account or personal information once you are logged in securely.

Our approved website for Opal information and managing your Opal account is:

4. Visit only the Opal Website to manage your Opal account

Customers should not use or allow third party websites to login to or access their personal account on the Opal website ( The only approved website for accessing Opal service information and managing personal Opal accounts is:

Save this web address in your favourites to ensure that you are always going to the endorsed and approved website.


TfNSW is not responsible for any loss suffered as a result of your disclosure of any information contained in your Opal customer profile to another person, email or SMS campaign, application (including mobile application) or system.