Protect your personal information
Ensure your personal information and data is protected with these tips.
1. Only use the Transport for NSW approved mobile app - Opal Travel app
Opal Travel is the only official Opal app. With Opal Travel, you can top up your Opal cards and see your Weekly Travel Reward information from wherever you are.
When topping up through the Opal app, allow up to one hour for your card balance to update.
You can also plan a trip to and from anywhere in NSW and estimate your Opal fare for most services. Opal Travel can alert you when you are approaching your stop, and send notifications to notify you of disruptions that may affect your trip.
The Opal Travel app should only ever be downloaded directly from the Google Play or Apple stores. Transport for NSW will never email you a link or ask you to download new versions. Customers who download non-Transport for NSW approved mobile apps do so at their own risk when providing personal or payment information.
Learn more and download the Opal Travel app.
2. Keep personal information confidential
It is important that you secure your own personal information.
The Opal Terms of Use require that you keep the following information confidential:
- usernames
- passwords
- personal identification numbers
- payment details
- answers to security questions
3. Phishing emails and scams
Transport for NSW may send you reminders or news via email or SMS. However, we will never request you to provide or update details without securely logging into your Opal account.
Don't click on links in emails to access your online accounts. Always type the address in the browser bar, or click on the link in your favourites folder.
If you receive any suspicious emails claiming to have a connection with Transport for NSW or Opal, please report them to Opal Customer Care.
4. Visit only the approved websites and Opal Travel app to manage your Opal account
You should not use or allow third party websites to login to or access your personal Opal account. The only approved websites for viewing Opal service information and accessing your Opal accounts are www.opal.com.au and transportnsw.info.
Disclaimer
Transport for NSW is not responsible for any loss suffered as a result of your disclosure of any information contained in your Opal customer profile to another person, email or SMS campaign, application (including mobile application) or system.