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On Demand travel credit help

The On Demand travel credit trial is underway on On Demand services in Edmondson Park, Norwest, The Ponds, Lake Macquarie, Northern Beaches and the Inner West.

You can earn up to $2 On-Demand travel credit (or $1 for child/concessions) every time you transfer between these On Demand services to or from another mode on the Opal network (or vice versa), as long as you transfer within 60 minutes.

You need to sign up for a Transport Connect account to earn travel credit.

On Demand travel credit are added to your Transport Connect account balance to be used for future On Demand bookings. On Demand fares are paid from your Transport Connect account balance, or from your stored payment method if your travel credit balance is insufficient. 

Getting started

1. Sign up

Sign up for a Transport Connect account and log in.

2. Enrol

Follow the prompts to complete the On Demand travel credit enrolment.

3. Sign in

Sign in to the On Demand app with your Transport Connect username and password.

Make sure your On Demand app is up to date

If your device is not set to update apps automatically, you may need to download the latest version of On Demand app from the App Store or Google Play.

Find the app for your On Demand service on our Transport Connect services page.

Using Transport Connect with the On Demand app

Depending on the app and service you are using you may need to either sign into the app with your Transport Connect username and password, or else set Transport Connect as the payment method.

Earn On Demand travel credit

After you have completed these steps, you can earn up to $2 On-Demand travel credit (Adult) or $1 (Concession, where available) on every transfer within 60 minutes between eligible On Demand trips and another mode in the Opal network.

See On-Demand travel credit terms and conditions for information about how we protect and store your financial data.

More information

  • You need to tap on and tap off with an Opal card, credit or debit card, which has been registered as a travel token on your Transport Connect account to earn travel credit.
  • You must add a payment card to your Transport Connect account. 
  • Free Opal card holders are not eligible to participate in this trial.
  • Adults and concession holders including children, students (excluding SSTS) and pensioners are eligible to participate in the trial.
  • If you are travelling book your On-Demand Service as a family or group booking, only one Adult On Demand fare will receive the On-Demand travel credit.

On Demand travel credit is calculated as soon as we receive your On Demand and Opal trip information. If you have earned On Demand travel credit, it is added to your Transport Connect balance within 2 hours of the end of your journey. Note: when checking your Transport Connect account balance, the travel credit will show as ‘pending’ until the On Demand travel credit has been processed. Once the credit shows as ‘paid’, the Transport Connect Account Balance will reflect the updated amount.