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Personal medical equipment

If you need to travel on Regional trains and coach services with medical equipment, be sure to discuss your needs with the staff member managing your travel arrangements. It can be organised when you book with NSW TrainLink or your sales agent.

Speak with the NSW TrainLink Contact Centre staff on 13 22 32 if you have any enquiries.

Before you travel on public transport in NSW, familiarise yourself with safety, etiquette and accessibility information.

If you're bringing a portable oxygen cylinder, it must:

  • be of type B, CS, CH, CL or D
  • not weigh more than 13 kilograms
  • have a travel pack or trolley
  • have a suitable strap to secure the unit to the seat
  • contain sufficient oxygen to meet your needs in the event that your service is delayed.

Your cylinder must be in an upright position and secured by its straps to the train or coach seat at all times during the journey.

Ensure that you can carry the cylinder on and off the train or coach, as staff are unable to assist with these items.

Due to space restrictions, customers needing more than one oxygen cylinder may need to wait for their reservation to be confirmed before finalising their travel plans.

Oxygen concentrators

If you're travelling with a concentrator, please ensure the unit has sufficient battery life for the duration of your journey- including possible service delays. Batteries cannot be recharged on board as continuous 240-volt power supply cannot be guaranteed.

First aid kits

NSW TrainLink Regional trains contain first aid kits. Ask our on board staff if you require first aid.

Cardiac responder units

NSW TrainLink Regional trains are fitted with cardiac responder units. The lightweight battery-powered devices provide simple, verbal and visual instructions to the user that illustrate the correct use of the device in times of emergency.