Opal Card Refund Form

Please complete all sections of this form. Once submitted, please allow up to 20 business days for your refund to be processed.

Cancel my Opal card

Reason for refund *

Opal card number *

Security code *

Photo Upload

To submit your refund, you must provide a photo of the Opal card cut in half to prove it is destroyed.

If your Opal card number or Security code is faded, unclear, or not fully visible, do not cut your card and use the paper form instead. Otherwise, your refund may not be able to be processed.

Photo requirements

Cut your Opal card in half across the card number

Place both halves together, showing the numbered side

Take one clear, well-lit photo with both pieces fully visible

Upload one photo only.

Example of a cut Opal card with both halves placed together showing the numbered side

Click to upload

or drag and drop

You can attach 1 file

Supported file types: JPEG, JPG, PNG, HEIC

Max. file size: 5 MB

Personal details

Title *

First name *

Last name *

Address (Number and street) *

Suburb *

State *

Postcode *

Country code

Phone number *

Email address *

Australian bank account details

Please provide the Claimant's bank account details here. This information will be used to credit the refundable balance on your Opal card back to your bank account.

Refunds can only be deposited into an Australian bank account.

Bank or financial institution *

BSB *

Account number *

Account holder name *

By submitting this form, you:

represent and warrant that the information provided in this form is true, accurate, complete and up to date;

acknowledge and agree to the Opal Terms of Use and Opal Refund and Balance Transfer Policy;

agree to destroy and cease using the Opal Card;

agree to provide your bank account details for the purpose of receiving the refund;

accept that the Opal card will be cancelled;

accept that TfNSW will collect and handle your personal information provided in this form (including by disclosing such information to third parties) in order to fulfil your request to cancel the Opal card and provide you with a refund, in accordance with the privacy policy;

agree to compensate TfNSW for any loss or liability TfNSW incurs if this declaration, or any of the information provided by you in this form, is incorrect; and

release TfNSW, to the full extent permitted by law, from all liability in relation to the Opal card and its Opal card balance and in relation to this refund form, upon submission of this form.

I accept the above terms and conditions when submitting this form