Opal refunds and fare adjustments

You can apply for a fare adjustment if you were

• charged an incorrect fare amount due to an issue with an Opal card reader.
• unable to tap off due to an emergency evacuation or power or equipment outage.
• charged a default fare due to a service disruption.

Important information

• Requests for fare adjustments must be made within 90 days from when the fare was charged.
• If an Opal fare adjustment is approved, collect it on your Opal card on your next trip. If you can't do this within 60 days, contact Opal Customer Care.

• You can claim a refund if your Opal card is faulty, damaged, unwanted or expired.
• To check if you are eligible for a refund, review the Opal Refund and Balance Transfer Policy and Form (PDF, 710.4KB).
• Send back the physical Opal card with the completed form to: Opal Customer Care, Locked Bag 5026, Alexandria, NSW, 2015. 

Important information

• No cash refunds: You must provide Australian bank account details.
• Refunds on behalf of others: If applying as a parent or guardian of an Opal card belonging to a child under 16, or on behalf of a deceased estate, consult the Opal Refund and Balance Transfer Policy and Form (PDF, 710.4KB).
• Cancelled or expired Opal cards: Claims must be made within 90 days from when the Opal card expired. If you don’t make a claim you will forfeit the Opal card balance.
• Lost or stolen cards: We do not provide refunds for lost or stolen Opal cards. If your Opal card is lost or stolen you should report it and apply for a balance transfer.

Other cases

If you used a credit card, debit card or a digital wallet to pay and are looking for a reimbursement you will need a different page.

Apply for a contactless payment reimbursement