Balance transfers and blocked cards
If your Opal card is registered, you can transfer the balance to another Opal card if your card is lost, stolen or damaged.
Transferring the balance will automatically block the original Opal card and you will not be able to use that Opal card again. Any auto top up you have set up on your original Opal card will also be transferred. If you don’t want to transfer auto top up to the new card, you’ll need to disable it before transferring the balance.
You cannot unblock an Opal card. Once a card is blocked it is permanently blocked.
Log in to the Opal website and select ‘Transfer balance to another Opal card’ to start the balance transfer. You can choose to transfer the balance to another card that’s linked to your account or order a new card online.
The old card will be blocked immediately but your Opal account may take up to 24 hours to show the updated balance on your new card.
After 24 hours, to complete the balance transfer simply tap the new card at an Opal card reader within 60 days to collect the value.
Opal card balance transfers and adjustments must be collected by tapping on at an Opal card reader within 60 days, otherwise you will need to contact Opal Customer Care to reapply.
Opal cards have a balance limit. You can’t add value to your Opal card if the total balance will be exceeded as a result of the transfer. The type of Opal card determines the maximum balance:
- Adult and Senior/Pensioner – maximum balance is $250
- Concession and Child/Youth – maximum balance is $150
You cannot transfer the balance from an unregistered Opal card.
Lost or stolen Opal cards
Your registered Opal card can be blocked so that your balance is protected and no one else can use it. You can block your Opal card on the Opal website by logging into your account and selecting 'Report Opal card as lost or stolen'.
Damaged or faulty cards
If your Opal card becomes damaged or is faulty, you should get a new Opal card and transfer the balance. If it’s an Adult or Child/Youth card, you can pick up a new card from any Opal retailer, link the new card to your account and then transfer the balance, automatically blocking the old card.
If you have a Gold Senior/Pensioner or any concession card, select ‘Transfer balance to another Opal card’ from your Opal account online and a replacement card can be ordered as part of this process. New cards can take 5 to 7 business days to be delivered. In the meantime, you will need an Adult Opal card or Adult single trip ticket to travel.
Unwanted Opal cards or credit
Opal cards are made to last for years, so if there’s nothing wrong with your Opal card, you should consider holding onto it or giving it to a friend.
Cancelled or expired Opal cards
If your Opal card is cancelled or expired, you must claim a refund or request a balance transfer within 90 days from when your Opal card expired. If you don’t make a claim you will forfeit the Opal card balance.
For more information please see the Opal Refund and Balance Transfer Policy Form (pdf 441KB).