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Balance transfers and blocked cards

If your Opal card is lost, stolen or damaged and is registered to an Opal account, you can transfer the balance to another Opal card linked to the same account.

Transferring the balance will automatically block the original Opal card and you will not be able to use that Opal card again. You cannot unblock an Opal card. Once a card is blocked it is permanently blocked.

Any auto top up you have set up on your original Opal card will also be transferred. If you don’t want to transfer auto top up to the new card, you’ll need to disable it from the 'Top up' tab in your account before transferring the balance.

Log into your account and from the 'Manage' tab select ‘Transfer balance of this Opal card’ to start the balance transfer. You can choose to transfer the balance to another card that’s linked to your account.

Without another active Opal card linked to your account, you will only be able to select 'Block this Opal card' to protect your card balance. You'll need to contact us once you have another Opal card to request a balance transfer from your blocked card.

Gold Senior/Pensioner or Concession Opal card holders can log in on the Opal website and select 'Transfer balance to another Opal card' so that a replacement concession card can be ordered as part of the balance transfer process. New cards can take 5 to 7 business days to be delivered. In the meantime, you will need an Adult Opal card or Adult single trip ticket or contactless card to travel.

Your Opal account may take up to 24 hours to show the updated balance on your new card.

After 24 hours, to complete the balance transfer simply tap the new card at an Opal card reader within 60 days to collect the value.

Opal card balance transfers and adjustments must be collected by tapping on at an Opal card reader within 60 days, otherwise you will need to contact Opal Customer Care to reapply.

Opal cards have a balance limit. You can’t add value to your Opal card if the total balance will be exceeded as a result of the transfer. The type of Opal card determines the maximum balance:

  • Adult and Senior/Pensioner – maximum balance is $250
  • Concession and Child/Youth – maximum balance is $150

You cannot transfer the balance from an unregistered Opal card.

Lost or stolen Opal cards

Your registered Opal card can be blocked so that your balance is protected and no one else can use it. You can block your Opal card by logging into your account and selecting 'Block this Opal card'.

Damaged or faulty cards

If your Opal card becomes damaged or is faulty, you should get a new Opal card and transfer the balance. If it’s an Adult or Child/Youth card, you can pick up a new card from any Opal retailer, link the new card to your account and then transfer the balance, automatically blocking the old card.

Gold Senior/Pensioner or Concession Opal card holders can log in on the Opal website and select 'Transfer balance to another Opal card' so that a replacement concession card can be ordered as part of the balance transfer process. New cards can take 5 to 7 business days to be delivered. In the meantime, you will need an Adult Opal card or Adult single trip ticket or contactless card to travel.

Unwanted Opal cards or credit

Opal cards are made to last for years, so if there’s nothing wrong with your Opal card, you should consider holding onto it or giving it to a friend.

Cancelled or expired Opal cards

If your Opal card is cancelled or expired, you must claim a refund or request a balance transfer within 90 days from when your Opal card expired. If you don’t make a claim you will forfeit the Opal card balance.

For more information please see the Opal Refund and Balance Transfer Policy Form (pdf 417KB).

Log in to your Opal account

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