Check Opal card balance and view activity statements
There are a range of ways you can check your balance:
- view your card balance on the Opal reader when you tap on or tap off
- sign into your account on the Opal website
- download the Opal Travel app
- call 13 67 25 (13 OPAL)
- visit an Opal card retailer and ask to check your balance.
Opal activity statement
The Opal activity statement is a record of all the journeys made with an Opal card.
You can monitor your travel history, check you paid the correct fare and use the statement for tracking business travel for tax purposes.
There are different ways to access your Opal activity statement, depending on if you have a registered card or an unregistered card.
"My Account" details including activity and balances are processed within 48 hours. If you have any questions about your Opal activity statement, please send via the feedback page or you can call 13 67 25 (13 OPAL). The Customer Care Centre team will look into your activity and let you know if any adjustments need to be made.
Registered Opal cards
Your Opal activity statement displays your travel data and top up history over 18 months, and any Opal cards you have linked to your account. It is available when you log into your account.
Alternatively, Customer Care Centre staff can access your Opal activity statement when you call 13 67 25 (13 OPAL).
Your Opal activity statement is also available for download if you need to share it with a third party, like your employer or accountant.
When you’re logged into your Opal account, as well as viewing your Opal activity statement, you can also choose to receive automated notifications, so you will know when your balance is low and you need to top up.
Your Opal activity statement displays the last 10 journeys and the last 3 tops ups made against the unregistered card.
Visit View my transaction history under “I have an Opal card” and enter your Opal card number for all the details on your travel activity and fares.
You'll need to enter the 16 numbers on the back of your Opal card (not including spaces) to view your activity statement.
All Opal card holders can check their balance when they board the bus, at fixed readers for ferries and the gates for trains, as well as at Opal card retailers.