Transfer balance and block card
If your registered Opal card is lost, stolen, damaged or faulty, you can transfer the balance to another Opal card linked to your account.
You cannot transfer the balance from an unregistered Opal card. Not registered? Register your card now.
How to transfer balance and block an Opal card
- Log in to your Opal account. You will need your Opal card account username and password.
- Select the Opal card you wish to block and transfer its balance.
- Select the ‘Manage’ tab.
- Select ‘Transfer balance of this Opal card’
- Follow the prompts to transfer the balance to another Opal card that’s linked to your account.
Gold Senior/Pensioner or Concession Opal cards
Gold Senior/Pensioner or Concession Opal card holders can order a new card on the Opal website as part of the transfer process.
- Log in to your account on the Opal website
- Select 'Transfer balance to another Opal card'
- Follow the prompts to order a replacement Opal card.
New cards can take five to seven business days to be mailed to you. In the meantime, you can use an Adult Opal card or tap on and tap off with a credit card, debit card or linked device to make a contactless payment for an Adult Opal fare.
If you don't have another Opal card
If you don't have another active card linked to your account, you'll only be able to block the lost, stolen or damaged card. Once you have another Opal card, contact Opal Customer Care to request that the balance from your blocked card be transferred to your new card.
For more information please see the Opal Refund and Balance Transfer Policy Form (pdf 249KB).
What you need to know
- Your card will be blocked permanently. You won't be able to use it if you later find it.
- It may take up to 24 hours to show the updated balance on your new card. After 24 hours, you can tap the new card at an Opal reader to complete the balance transfer.
- Balance transfers and adjustments must be collected by tapping on at an Opal card reader within 60 days, otherwise you will need to contact Opal Customer Care to reapply.
- Opal cards have a maximum balance limit. Any funds exceeding this amount will cause your balance transfer to be unsuccessful:
- Adult and Senior/Pensioner – maximum balance is $250
- Concession and Child/Youth – maximum balance is $150.
- Transferring the balance of your Opal card will also transfer over any auto top up you have set on your original Opal card to your new Opal card. If you do not want to transfer your auto top up to your new card, you'll need to disable it from the 'Top up' tab in your account before transferring the balance.