Transfer balance and block card

If your registered Opal card is lost, stolen or damaged, you can transfer the balance to another Opal card. Both Opal cards must be active and registered to the same Opal account.

Note: You cannot transfer balances from unregistered Opal cards. Register your card now

Follow these steps to transfer your balance to another Opal card registered to your account. Once completed, the original card will be permanently blocked.

1. Log in to your Opal account.
2. Select the Opal card you wish to block and transfer its balance.
3. Select the ‘Manage’ tab.
4. Select ‘Transfer balance of this Opal card’.
5. Follow the prompts to transfer the balance to another Opal card linked to your account.

Log in

• Allow at least 24 hours for balance transfers to process.
• After the transfer has processed, you will need to tap on at an Opal reader within 60 days to complete the transfer.
• Transfers must be collected by tapping on an Opal reader within 60 days, or you’ll need to contact Opal Customer Care.
• Opal cards have a maximum balance limit:
  • Adult and Senior/Pensioner: $250
  • Concession and Child/Youth: $150

Any auto top-up set on your original Opal card will transfer to your new card. If you don't want to transfer it, disable the auto top-up from the 'Top up' tab in your account before the balance transfer.

If you need a new Opal card, you have several options:

• Adult or Child/Youth Opal card: Visit any Opal retailer to get a new card and link it to your account online.
• Gold Senior/Pensioner or Concession Opal card: Order a new card online and transfer balance. 

Important information:

• Gold Senior/Pensioner or Concession Opal cardholders can order a new card during the transfer process.

New cards take 5 - 7 business days to arrive. Use an Adult Opal card or make a contactless payment for an Adult fare in the meantime.

If you don't have another Opal card linked to the same account, you can only block the lost, stolen or damaged card. Once you have a new Opal card, contact Opal Customer Care to transfer the balance.

For more details see the Opal Refund and Balance Transfer Policy Form (PDF, 710.4KB).

If your Opal card is already blocked, contact Opal Customer Care to transfer the balance to another linked Opal card.