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Apply for an Assistance Animal Permit

If you have a Transport for NSW Assistance Animal Permit, your nominated assistance animal can travel with you free of charge. You pay your normal fare depending on your concession status.

The Transport for NSW Assistance Animal Permit is valid for travel on all NSW metro, train, bus, ferry, light rail, taxi, private bus and private ferry services.

You must carry your Transport for NSW Assistance Animal Permit with you at all times as proof of entitlement.

If you are training an assistance animal you are required to carry a Transport for NSW Assistance Animal Permit that lists your name and indicates that you are an approved assistance animal trainer.

For certified trained and in-training guide dogs, hearing dogs, mindDogs and police dogs, a Transport for NSW Assistance Animal Permit is not mandatory, however handlers and trainers should carry appropriate identification (pdf 814KB) to indicate their role.

For interstate visitors, you can apply for a Transport for NSW Assistance Animal Permit however, the permit is not mandatory if you currently hold a valid permit recognised by Transport for NSW. (pdf 814KB)

Your animal is eligible if you have:

  • Medical evidence you have a disability as defined by the Disability Discrimination Act 1992(Cwth) or theAnti-Discrimination Act 1977(NSW); and
  • Evidence that the assistance animal is trained to alleviate the effects of the disability; and
  • Documentation from an accredited training organisation verifying that your assistance animal has been assessed as meeting the appropriate behaviour and hygiene standards for a public place and that you are trained to handle your assistance animal.

Your Transport for NSW Assistance Animal Permit has a photo of the nominated assistance animal on it and cannot be used for another animal.

Accredited training organisations

Assistance Dogs Australia
Phone: 1800 668 364

Centre for Service and Therapy Dogs of Australia Pty Ltd
Phone: 0458 458 541
Email: info@cstda.com.au

Hans van Heesbeen t/a Service Dog Training
Phone: (03) 8362 3091
Email: hans@vanheesbeen.com

Integra Service Dogs Australia
Phone: 0412 547 889
Email: benjohnson@isda.com.au

K9 Tales Pty Ltd
Phone: 0478 600 379
Email: info@k9tales.com.au

Miracle Assistance Dogs Inc
Phone: (02) 4934 3051
Email: info@miracleassistancedogs.org.au

Personal Assistance Dog Solutions
Phone:  0458755757
Email: adele@pads-australia.org

Smart Pups Assistance Dogs for Special Needs Children Inc
Phone: (07) 5485 0031

 

Important information before applying:

  • You will be required to provide documentation to support the conditions of use, so be sure to prepare a photocopy or scan of your supporting documents
  • Ensure your assistance animal has been certified by a Transport-endorsed trainer
  • Permits are issued for free and are valid for 12 months

For a replacement Transport for NSW Assistance Animal permit, either call 131 500 or download either the Application for an Assistance Animal Permit form or the Interstate Application for an Assistance Animal Permit form.

Send the completed form to the Transport Concessions Office. A replacement fee may apply.