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Apply for an Assistance Animal Permit

Transport for NSW Assistance Animal Permit

If you'd like your assistance animal to travel with you on public transport, you can apply for an assistance animal permit. This permit allows your animal to ride with you, free of charge on all NSW metro, train, bus, ferry, light rail, taxi, private bus and private ferry services.

Interstate visitors can apply for an interstate permit (pdf 277KB), but it's not required if you currently hold a valid permit recognised by Transport for NSW.

You must carry your Transport for NSW Assistance Animal Permit with you at all times as proof of entitlement.

If you are training an assistance animal you are required to carry a Transport for NSW Assistance Animal Permit that lists your name and indicates that you are an approved assistance animal trainer.

Certified trained and in-training guide dogs, hearing dogs, mindDogs and police dogs don’t need to have a permit, however handlers and trainers should carry appropriate identification (pdf 814KB) to indicate their role.

Your animal is eligible if you have:

  • Medical evidence you have a disability as defined by the Disability Discrimination Act 1992(Cwth) or the Anti-Discrimination Act 1977(NSW); and
  • Evidence that the assistance animal is trained to alleviate the effects of the disability; and
  • Documentation from an accredited training organisation verifying that your assistance animal has been assessed as meeting the appropriate behaviour and hygiene standards for a public place and that you are trained to handle your assistance animal.

Your Transport for NSW Assistance Animal Permit has a photo of the nominated assistance animal on it and cannot be used for another animal.

Important information before applying:

  • You will be required to provide documentation to support the conditions of use, so be sure to prepare a photocopy or scan of your supporting documents
  • Ensure your assistance animal has been certified by a Transport-endorsed trainer
  • Permits are issued for free and are valid for 12 months

For a replacement Transport for NSW Assistance Animal permit, either call 131 500 or download either the Application for an Assistance Animal Permit form or the Interstate Application for an Assistance Animal Permit form.

Send the completed form to the Transport Concessions Office. A replacement fee may apply.