Opal refunds and fare adjustments
Get fare adjustments and refunds for your Opal card.
Apply for a fare adjustment
You can apply for a fare adjustment if you were
- charged an incorrect fare amount due to an issue with an Opal card reader.
- unable to tap off due to an emergency evacuation or power or equipment outage.
- charged a default fare due to a service disruption.
Important information
- Requests for fare adjustments must be made within 90 days from when the fare was charged.
- If an Opal fare adjustment is approved, collect it on your Opal card on your next trip. If you can't do this within 60 days, contact Opal Customer Care.
Apply for an Opal card refund
- You can claim a refund if your Opal card is faulty, damaged, unwanted or expired.
- To check if you are eligible for a refund, review the Opal Refund and Balance Transfer Policy and Form (PDF, 561.8KB).
- Send back the physical Opal card with the completed form to: Opal Customer Care, Locked Bag 5026, Alexandria, NSW, 2015.
Important information
- No cash refunds: You must provide Australian bank account details.
- Refunds on behalf of others: If applying as a parent or guardian of an Opal card belonging to a child under 16, or on behalf of a deceased estate, consult the Opal Refund and Balance Transfer Policy and Form (PDF, 561.8KB).
- Cancelled or expired Opal cards: Claims must be made within 90 days from when the Opal card expired. If you don’t make a claim you will forfeit the Opal card balance.
- Lost or stolen cards: We do not provide refunds for lost or stolen Opal cards. If your Opal card is lost or stolen you should report it and apply for a balance transfer.
Other cases
Contactless payment reimbursements
If you used a credit card, debit card or a digital wallet to pay and are looking for a reimbursement you will need a different page.