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Opal balance transfers

If your Registered Opal card is lost, stolen, damaged, expired or unwanted, then you can request a balance transfer to another registered Opal card. If your card is unregistered then a balance transfer is not possible.

Balance transfers and adjustments

Opal card balance transfers and adjustments must be collected, by tapping on at an Opal card reader, within 60 days, otherwise you will need to contact Opal Customer Care to reapply.

Reloadable Opal cards have a balance limit. The type of Opal card you hold determines your maximum balance; Adult and Senior/Pensioner Opal cards have a maximum balance of $250, while Concession and Child/Youth Opal cards have a maximum balance of $150. You will be unable to add value to your Opal card if the total balance will be exceeded as a result of the transfer.

Replacement Opal cards and balance transfers

If your Opal card is registered and needs to be replaced, you can block the card, apply for a replacement Opal card and transfer the balance.

Log into your Opal account and select 'Report Opal card as lost or stolen', or if the card is damaged, you can select 'Transfer balance to another Opal card'.

If your Opal card is unregistered, you will be unable to request a balance transfer. By linking it to an account, you can request balance transfers as well as protect the balance of your card.

New Adult and Child/Youth Opal cards can be purchased from Opal retailers.

Concession or Gold Senior/Pensioner Opal cards can be ordered online, which can take 5 to 7 business days to be delivered. In the meantime, you will need an Adult Opal card or Adult single trip ticket to travel.

For more information please see the Opal Refund and Balance Transfer Policy Form (pdf 441KB).