Luggage on NSW TrainLink services

You can carry on one item of luggage such as a handbag.

Hand luggage must not weigh more than five kilograms. It can be no larger than 50cm long, 30cm high and 30cm wide.

On coaches, hand luggage must be able to be stored under the seat. Hand luggage that does not fit under the seat must be stored in the luggage compartment beneath the coach.

Hand luggage is carried at your own responsibility.

Baby strollers, prams and capsules, along with golf clubs and collapsible wheelchairs are classed as hand luggage. You can stow foldable wheelchair and prams in the luggage area at the end of the carriage.

Luggage check closes 30 minutes before the scheduled departure. Luggage should be checked in at least 30 minutes before departure at all attended NSW TrainLink stations. In most cases luggage check will be located on the platform, either near the booking office or waiting room. At Central Station in Sydney, go to Platform 1 and look for the luggage collection and drop-off counter next to the booking office.

Each seat booked is allowed two items of checked luggage that are sufficiently secured and protected.

Maximum size and weight

Each item must weigh between 5 and 20 kilograms. Items which are less than five kilograms cannot be checked in.

Each item must not be bigger than 70cm long, 60cm high and 50cm wide.

Medium sized candy-striped bags can be checked in if they weigh 15 kilograms or less and only contain clothing or soft items.

NSW TrainLink's liability is limited to $300 and private travel insurance is recommended. NSW TrainLink has no liability for personal items including cameras, electrical goods, jewellery, money and tools, bicycles, surfboards, snowboards and golf clubs.

If you do not wish to check your luggage you can take two items on board with you in addition to your hand luggage.

Please store these items in luggage racks or at the end of your carriage.

Unchecked luggage is carried at your own responsibility.

Maximum size and weight

Each item must weigh less than 20 kilograms.

Each item must not be bigger than 70cm long, 60cm high and 50cm wide.

On coaches, there is no room for unchecked luggage. Items must be stored in the luggage compartment beneath the coach.

Reserve your space when booking 

Space is available for carrying boxed bicycles and folding bicycles.

Reserve a place for your bicycle when purchasing your ticket. This needs to be done over the phone or in person.These cannot be reserved online. 

• XPT - five spaces
• XPLORER - three spaces
• Coaches - two spaces

Charge

$12.10 will be charged for each item.

However, a folding bicycle can travel free if it is packed in a protective cover and is no bigger than 79cm long, 59cm high and 36cm wide.

When to arrive

If you need to pack your bike into a box at the station or stop, please arrive at least one hour before departure to allow enough time to pack and check in the item. Check in closes 30 minutes before departure.

Maximum size

You can ask at your station about obtaining a bicycle box or source one from a bicycle retailer when planning your trip.

If sourcing your own bicycle box or commercially produced protective bag. No part of the bicycle is to protrude outside the box or bag.

Boxes and bags must not be torn or damaged.

Please ensure the item can be clearly identifiable with the passenger’s name, address, origin and destination.

Maximum box dimensions: Height 720mm, Length 1290mm, Width 200mm.

Maximum weight: 20kg.

Boards and skis with poles can travel with you as long as they weigh 20kg or less and are booked and checked in.

Reserve your space when booking 

Space is available for carrying surfboards, skis and snowboards.

Reserve a place for your board or skis when purchasing your ticket. This needs to be done over the phone or in person.These cannot be reserved online. 

• XPT - five spaces
• XPLORER - three spaces
• Coaches - two spaces

Charge

$12.10 will be charged for each item.

When to arrive

If you need to pack your board at the station or stop, please arrive at least one hour before departure to allow enough time to pack and check in the item. Check in closes 30 minutes before departure.

Maximum size

Items must be packed in a secure and protective covering.  The bag or covering must not be torn or damaged.

Please ensure the item can be clearly identifiable with the passenger’s name, address, origin and destination.

Maximum dimensions: 2 metres long.

Maximum weight: 20kg.

Musical instruments can travel with you as long as they are in a hand carry case and weigh 20kg or less.

On trains 

Musical instruments must be taken on board as hand luggage.

The case must either be stored in the overhead luggage racks or at the end of the carriage.

To fit into luggage areas, the instrument must be no bigger than 125cm high x 45cm wide x 20cm depth.

On coaches

The instrument is considered as one of the two items of luggage permitted and must be placed in the luggage compartment beneath the coach.

Items that need to be pre-booked

If you wish to travel with larger musical instruments please contact NSW Trainlink on 13 22 32 prior to booking. An additional seat may need to be purchased.

Please claim any luggage as soon as you arrive at your destination.

Train 

You can claim checked luggage on arrival by giving your check in tickets to staff at the station.

If the station is not staffed, staff on your train will place your luggage on the platform adjacent to the luggage van of the train.

Unclaimed luggage is either kept at the station or carried to the next attended station and unloaded. If it is not claimed within seven days it will be sent to the luggage room at Sydney's Central Station.

If after a further two weeks it is still not claimed, it will be sent to the lost property office.

Coach

The driver can assist you with getting your bags from the compartment at your destination. Lost property or unclaimed bags are sent straight to the lost property office in Sydney.

Lost property

If you leave something at a NSW TrainLink station or sales agent, it will be held there for seven days, and if it not claimed will be sent to the lost property office. Please fill out the online form to report lost property.