Luggage rules
Check your luggage allowance and how to pack before your trip. This guide gives you all the information you need.
Check your luggage allowance and how to pack before your trip. This guide gives you all the information you need.
Your luggage allowance depends on your ticket type and whether you’re travelling by train or coach.
Quick reference
| How you travel | Hand luggage (max. 10kg) | Large luggage (max. 20kg) |
| Coach | 1 | 2 |
| Train Economy | 1 | 1 |
| Train First Class | 1 | 2 |
Travelling on both a coach and train
Travelling with extra or special items
You can bring extra items if they meet certain rules:
These items are allowed in addition to your standard luggage.
We recommend taking out travel insurance to cover accidental damage or loss.
Questions about luggage and what you can take onboard.
To help ensure a safe and comfortable journey for all passengers, please review the following information for luggage when travelling:
You may be able to bring extra items in addition to your standard luggage allowance, such as a pram, mobility aid or medical equipment. You can also bring items for leisure or work, as long as they meet size, weight and safety requirements. Some items must be pre-booked before you travel.

You can bring large items as part of your luggage allowance, if it meets safety, weight and size requirements. Some items may require booking and some may incur a booking fee.
Due to limited space on our services, we kindly request that passengers take note of the following travel conditions.
Don’t bring dangerous items or anything that could cause a safety risk. Always check before you pack.
Possession, use or transport of illegal drugs is strictly prohibited and may result in immediate reporting to law enforcement authorities.
The following items must not be taken on board under any circumstance:
NSW DPI has issued an Emergency Order restricting the movement of fire ant carrier materials into NSW from fire ant-infested areas in Queensland.
Need additional information?
Contact us for help with further questions or assistance with your travel.