Luggage on NSW TrainLink services
Please note: The luggage room at Central Station is temporarily closed.
Luggage loading services and assistance is still being provided on the platforms only.
You are allowed a total of three pieces of luggage per seat booked on NSW TrainLink Regional trains and coaches including; one item of hand luggage (maximum 5kg) and two large and/or heavy items (maximum 20kg per luggage item). Overweight or excess items will be refused.
You can check in large and/or heavy luggage at select attended stations and stops. Luggage check-in is available during station and stop opening hours and closes 30 minutes before the scheduled departure of a service.
It is recommended you purchase travel insurance to cover your belongings during your trip.
What you can bring
You can carry on one item of hand luggage, such as a handbag, laptop bag or small backpack.
Hand luggage can weigh up to 5kg and must be no larger than 30cm high x 50cm long x 30cm wide.
Hand luggage is carried at your own responsibility.
Baby strollers, prams and capsules, golf clubs and collapsible wheelchairs are considered hand luggage. These items can be stowed in the luggage area at the end of the carriage.
Hand luggage must be stored under the seat in front. Hand luggage that does not fit under the seat must be stored in the luggage compartment under the coach.
Maximum size and weight
Each seat booked is permitted two items of large and/or heavy luggage that is sufficiently secured and protected.
Each item must weigh between 5-20kg and be no larger than 60cm high x 70cm long x 50cm wide. Items weighing less than 5kg cannot be checked in.
Medium sized candy-striped bags can be checked in if they weigh 15kg or less and must only contain clothing or soft items.
NSW TrainLink's liability is limited to $300 and private travel insurance is recommended. NSW TrainLink has no liability for personal items including cameras, electrical goods, jewellery, money and tools, bicycles, surfboards, snowboards and golf clubs.
Except as the applicable Conventions or other law or regulations may otherwise require, NSW TrainLink does not assume liability for normal wear and tear to baggage. This includes:
- Cuts, scratches, scuffs, dents and marks that may occur despite careful handling
- Damage to, or loss of, protruding parts of the baggage including, straps, pockets, pull handles, hanger hooks, wheels, external locks, security straps, zipper tabs or other parts attached to the baggage
- Unsuitably or over-packed luggage
Please do not carry valuables, important documents, money or fragile or perishable items in your large/heavy luggage.
Luggage check-in closes 30 minutes before the scheduled service departure.
At most stations, luggage check-in is located near the booking office or waiting room. At Central Station in Sydney, the luggage collection and drop-off counter is next to the booking office on Platform 1.
If you need to take your large and/or heavy items on board, these must be stowed in the luggage area at the end of your carriage.
Luggage items carried on board are your own responsibility.
All large and/or heavy items must be handed to the driver or staff to stow in the luggage compartment under the coach.
How to book
You must reserve a place for your bicycle when purchasing your ticket. Reservations can only be made over the phone or in person.
Limited space is available on each service:
- XPT - five spaces
- XPLORER - three spaces
- Coach - two spaces
$12.10 per bicycle.
Folding bicycles can travel for free if packed in a protective cover and are no larger than 79cm long x 59cm high x 36cm wide.
When to arrive
If you need to pack your bike into a box at the station or stop, please arrive at least one hour before departure to allow time to pack and check in your item. Luggage check-in closes 30 minutes before scheduled departure.
Ask station staff for a bicycle box or you can purchase a box or protective bag from select bicycle retailers. No part of the bicycle is to protrude from the box or bag. Boxes and bags must not be torn or damaged.
Once packed, the box or bag must be no larger than 135cm long x 80cm high x 24cm wide and weigh no more than 20kg.
Please ensure the item can be clearly identified with your name, address, origin and destination.
Boards and skis with poles can travel with you as long as they weigh 20kg or less, and are pre-booked and checked in.
How to book
You must reserve a place for your board or skis when purchasing your ticket. Reservations can only be made over the phone or in person. Limited space is available on each service:
- XPT - five spaces
- XPLORER - three spaces
- Coach - two spaces
$12.10 per item.
When to arrive
Allow one hour before departure to pack and check in your item. Luggage check-in closes 30 minutes before scheduled departure.
Items must be packed in a secure and protective covering. The bag or covering must not be torn or damaged.
Please ensure the item can be clearly identified with the your name, address, origin and destination.
Maximum length: 2 metres.
Maximum weight: 20kg.
Musical instruments can travel with you as long as they are in a handheld carry case and weigh 20kg or less.
Musical instruments must be taken on board as hand luggage, and stored in the overhead racks or the luggage storage area at the end of your carriage.
Instruments must be no larger than 125cm high x 45cm wide x 20cm deep.
Musical instruments are considered as one of the two items of large and/or heavy luggage and must be placed in the luggage compartment under the coach.
If you wish to travel with a larger musical instrument, please contact NSW TrainLink on 13 22 32 prior to booking as you may need to purchase an additional seat.
Please collect your luggage items as soon as you arrive at your destination.
On arrival, you can collect checked luggage by giving your luggage check-in receipt to staff at the station.
If the station is not attended, staff on your train will place your luggage on the platform next to the luggage carriage of the train.
Unclaimed luggage will be kept at the station or carried and stored at to the next attended station. If it is not claimed within seven days, it will be sent to the luggage room at Central Station (Sydney).
If after a further two weeks luggage items are still not claimed, they will be sent to the lost property office.
The driver can assist you with getting your bags from the stowage compartment at your destination. Lost property or unclaimed bags will be sent directly to the lost property office.
If you leave something at a NSW TrainLink station or sales agent, it will be held there for seven days, and if it not claimed will be sent to the lost property office. Please fill out the online form to report lost property.
What you cannot bring
For safety reasons, there are items that must not be included in checked or carry-on luggage.
Do not bring any of the following:
- damaged or insufficiently secured and protected items
- household items and appliances
- plants and/or plant matter
- unaccompanied luggage items
- motor vehicles or motorbikes.
Additionally, the following are classified as dangerous goods and are banned:
- compressed gases - flammable, non-inflammable and poisonous
- corrosives - acids, alkalis, mercury and wet cell batteries
- explosives - munitions, fireworks and flares
- flammable liquids and solids - lighter fuel, matches, paints, thinners and fire-lighters
- oxidising materials - bleaching powder and peroxides
- poisons and infectious substances - insecticides, weed killers and live virus materials
- firearms, spear guns, crossbows and knives
- radioactive materials.
There is no provision for excess luggage on any NSW TrainLink trains or coaches. If your luggage exceeds the maximum allowance of three items and items that weigh more than 20kg, it will be refused.
You may be required to present and open luggage items for inspection prior to travel. NSW TrainLink reserves the right to refuse travel to any passengers who do not comply with this request. NSW TrainLink will provide a refund of the intended trip.
Luggage storage at Central Station
Storage services are available at Central Station for NSW TrainLink Regional customers at the luggage collection and drop-off counter on Platform 1.
Short term storage is available for NSW TrainLink customers with a ticket for travel on the same day. There is a charge of $4.40 for each item stored. No luggage will be accepted for storage overnight.
Other storage options
SmarteCarte provide long or short and long term secure baggage storage. Charges apply. They also have a range of luggage accessories and provide bag wrapping services.
For more information, visit the Baggage Storage website.
- Location: Grand Concourse at Central Station in Sydney - opposite Platform 1.
- Operating hours: 6am to 10pm daily.
CheckGo Luggage Storage provide affordable attended luggage storage service (short and long term) at Sydney Central Station.
For more information, visit the CheckGo Luggage Storage website.
- Location: 482 Pitt Street, Sydney.
- Operating hours: 8am to 9pm daily.