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Regional booking enquiries

If you need help with booking NSW TrainLink Regional travel, you may find the information you need on help with booking or below.

You can also submit a suggestion, compliment or complaint about Regional travel.

Luggage enquiries

Find out what you can take on board and the maximum size and weights and all other luggage related questions.

Ticketing and Opal

Find out more about booking your ticket on NSW TrainLink services or how to get a refund.

If you have booked online, please enter your booking number and e-mail address on the Manage a booking page.

You will need to enter the purchasing card to refund online. Alternatively, please call 13 22 32 to get a refund within 48 hours of departure or to refund to a different credit card. 

If booked by phone, please call 13 22 32 to cancel and refund.

If you have any issues or feedback about Opal cards, please see Opal enquiries or alternatively phone Opal Customer Care on 13 67 25.

If you require urgent assistance please call 13 22 32 (or +61 2 3814 0210 outside Australia).

For any further queries please make a regional booking enquiry.