Change or cancel a booking
Manage NSW TrainLink bookings and check refund policies
When to cancel or change your booking
You can cancel or make changes at any time before departure, but fees and charges may apply. Here’s what you’re entitled to based on when you cancel:
| Time of cancellation | Refund | Fees per passenger |
| 7 days or more before departure | Yes | No fees |
| Less than 7 days before departure | Yes | $5.50 cancellation + any fare difference |
| After service has departed | No refund. You can rebook the next available service (fees apply). No refund if you cancel a rebooked service or if original class isn’t available. | $5.50 cancellation + any fare difference |
Time of cancellation
7 days or more before departure
Refund
Yes
Fees per passenger
No fees
Time of cancellation
Less than 7 days before departure
Refund
Yes
Fees per passenger
$5.50 cancellation + any fare difference
Time of cancellation
After service has departed
Refund
No refund. You can rebook the next available service (fees apply). No refund if you cancel a rebooked service or if original class isn’t available.
Fees per passenger
$5.50 cancellation + any fare difference
Note:
- If your ticket costs less than $5.50, the full ticket amount will be kept as the cancellation or re-booking fee.
- Pensioner Travel Vouchers cannot be replaced.
- Refunds may not be available for discounted or promotional tickets. You may upgrade to a full fare by paying the difference.
- Tickets are non-transferable.
- Check the terms and conditions on your fare to see what changes are permitted for your booking
How to change or cancel your booking
Change your travel class
If you want to change specific details of your booking, you will need to cancel your original booking and rebook with your preferred changes:
- Upgrading to First Class: You’ll need to pay the fare difference and a $5.50 fee per passenger.
- Downgrading to Economy: You’re entitled to a refund of the fare difference, but rebooking fees may apply.
Get support
Contact us for help with further questions or assistance with your travel.