Change or cancel a booking

When to cancel or change your booking

You can cancel or make changes at any time before departure, but fees and charges may apply. Here’s what you’re entitled to based on when you cancel:

Time of cancellation	Refund	Fees per passenger
7 days or more before departure	Yes	No fees
Less than 7 days before departure	Yes	$5.50 cancellation + any fare difference
After service has departed	No refund. You can rebook the next available service (fees apply). No refund if you cancel a rebooked service or if original class isn’t available.	$5.50 cancellation + any fare difference

Time of cancellation

7 days or more before departure

Refund

Yes

Fees per passenger

No fees

Time of cancellation

Less than 7 days before departure

Refund

Yes

Fees per passenger

$5.50 cancellation + any fare difference

Time of cancellation

After service has departed

Refund

No refund. You can rebook the next available service (fees apply). No refund if you cancel a rebooked service or if original class isn’t available.

Fees per passenger

$5.50 cancellation + any fare difference

Note:

If your ticket costs less than $5.50, the full ticket amount will be kept as the cancellation or re-booking fee.
Pensioner Travel Vouchers cannot be replaced.
Refunds may not be available for discounted or promotional tickets. You may upgrade to a full fare by paying the difference.
Tickets are non-transferable.
Check the terms and conditions on your fare to see what changes are permitted for your booking

If you want to change specific details of your booking, you will need to cancel your original booking and rebook with your preferred changes:

Upgrading to First Class: You’ll need to pay the fare difference and a $5.50 fee per passenger.
Downgrading to Economy: You’re entitled to a refund of the fare difference, but rebooking fees may apply.

Contact us for help with further questions or assistance with your travel.