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Change or cancel a booking

Manage NSW TrainLink bookings and check refund policies

When to cancel or change your booking

You can cancel or make changes at any time before departure, but fees and charges may apply. Here’s what you’re entitled to based on when you cancel:

 

Time of cancellation
7 days or more before departure
Refund
Yes
Fees per passenger
No fees
Time of cancellation
Less than 7 days before departure
Refund
No refund. You can book on next available service subject to a fee of $5.50 and any additional fare difference.
Fees per passenger
$5.50 cancellation + any fare difference
Time of cancellation
After service has departed
Refund
No refund. You can book on next available service subject to a fee of $5.50 and any additional fare difference.
Fees per passenger
$5.50 cancellation + any fare difference

Note:

  • If your ticket costs less than $5.50, the full ticket amount will be kept as the cancellation or re-booking fee.
  • Pensioner Travel Vouchers cannot be replaced.
  • No fee applies when upgrading to First Class or changing your travel date, if you pay the difference.
  • Refunds may not be available for discounted or promotional tickets. You may upgrade to a full fare by paying the difference.
  • Tickets are non-transferable.
  • Check the terms and conditions on your fare to see what changes are permitted for your booking

How to change or cancel your booking

Change your travel class

If you want to change specific details of your booking, you will need to cancel your original booking and rebook with your preferred changes:

  • Upgrading to First Class: You’ll need to pay the fare difference and a $5.50 fee per passenger. 
  • Downgrading to Economy: You’re entitled to a refund of the fare difference, but rebooking fees may apply.

Related content

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Contact us for help with further questions or assistance with your travel.

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