Preparing for your trip with NSW TrainLink

Get ready for your journey with these tips and conditions.

Before you travel

On the day of travel

Food and refreshments

Conditions of travel

Check the schedule: Check departure and arrival times in advance. View timetables.
Stay informed:
- Check travel alerts before and on the day of travel.
- To get SMS updates, provide your Australian mobile number when booking.
- For recorded information, call 13 22 32 for the latest train schedules, platform details, and disruptions.
Time zone differences: Be aware of time zone changes and daylight-saving time. Train schedules are usually adjusted, but printed timetables may not reflect this.
Consider purchasing travel insurance for unexpected events like cancellations or lost luggage.

Arrival time: Arrive more than 30 minutes before departure if you're checking in luggage. Check-in closes 30 minutes before departure.
Carry your concession card: If travelling on a concession fare, you must bring your proof of entitlement or risk a fine.
Check your baggage: Ensure your luggage meets the allowance for travel.
Pack entertainment: Bring books, music, or a device to help pass the time.

Luggage

Learn about luggage allowances, weight limits, travelling with sports gear, and what you can bring on board.

Luggage conditions and allowance

Travelling with children

If you're travelling with children, make sure each child has the correct ticket before you travel.

Tips for travelling long distance with children

A young man using a wheelchair waits at a train station

Accessible needs

Plan ahead if you have accessibility requirements.

Special assistance: Call 13 22 32 to request assistance.
Mobility aid restrictions: Check for any restrictions on mobility aids before you travel.

More about accessible travel

Train journeys

Most NSW TrainLink trains have a buffet car where you can buy snacks, drinks, and hot or cold meals. You are welcome to bring your own food and beverages if you prefer.

Food service on NSW TrainLink Regional trains

Coach journeys

Food and drink, with the exception of water, is generally not permitted on coach services. Refreshment stops may be available during the trip.

Bringing your alcohol (BYO alcohol) is not allowed on any NSW TrainLink service or at stations.

By booking with NSW TrainLink, you agree to the conditions of travel. Ticket conditions apply once your ticket is issued.

Consider purchasing travel insurance for unexpected events like cancellations or lost luggage.

See full conditions of travel

Lost property

Lost items may be kept for up to 7 days, then sent to the Transport Lost Property Office. Unclaimed items are disposed of after 28 days.

Feedback

Your feedback is crucial in helping us improve our services. We welcome all feedback - compliments, suggestions or complaints.

Preparing for your trip with NSW TrainLink

Before you travel

On the day of travel

Food and refreshments

Conditions of travel

Preparing for your trip with NSW TrainLink

Before you travel

On the day of travel

Food and refreshments

Conditions of travel

Luggage

Travelling with children

Accessible needs

Train journeys

Coach journeys

Service disruptionsplus-icon

Connecting servicesplus-icon

Your safety and comfortplus-icon

Lost property

Feedback