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Preparing for your NSW TrainLink trip

Getting ready for your trip? Be prepared to travel with our important reminders and conditions below.

Before you travel

You may bring up to three pieces of luggage per seat booked on NSW TrainLink Regional trains and coaches, including;

  • one item of hand luggage (maximum 5kg)
  • two large and/or heavy items (maximum 20kg per item)

If you are travelling with a bicycle, surfboard, skis, snowboard or musical instrument, you'll need to make a booking for the item. Luggage can be reserved over the phone or in person.

Overweight or excess items will be refused. See more on luggage allowances and restrictions

Children under the age of 12 cannot travel alone and must be accompanied by an adult aged 16 years or older, except where, they are accompanied by a parent under the age of 16.

Children aged 12-15 may travel alone and should make themselves known to staff before or soon after boarding. A contact number of the guardian or person meeting the child at the destination is required.

See more on travelling with children.

If you are travelling in a wheelchair or scooter, with medical equipment or with an assistance animal, or require special assistance during your trip, please let us know by calling 13 22 32.

Find out about wheelchair and mobility aid restrictions.

See more on accessible trips.

If you need to change or cancel your booking, let us know as soon as possible by calling 13 22 32. Cancellation, refund or rebooking fees may apply.

See more on changing and cancelling bookings.

See the full conditions of travel for NSW TrainLink Regional services.

On the day of travel

See real-time service alerts and trackwork. If you provided a mobile phone number when you booked your ticket, we will contact you in the event of a change to the planned departure time of your service.

Arrive at least 15 minutes before departure time. Luggage check-in closes 30 minutes before departure time. Please note that check-in is not available at all stations and space is limited

If you are travelling on a concession fare, please carry your valid concession card. Without it, you will be charged the full Standard Adult fare and fines may apply.

On board

On most train journeys, the buffet car will sell drinks, snacks, and hot and cold meals. Buffet car opening hours apply.

See more on the food and drink on board

Food and drink (with the exception of water) is not permitted on coach services. For trips of 4 or more hours, break stops are included.

No BYO alcohol is to be consumed on any NSW TrainLink train or coach service, or at stations. Fines may apply.

Your safety is our priority. NSW Police and Authorised Officers regularly patrol NSW TrainLink services. If a passenger breaches any provision of the Passenger Transport (General) Regulation 2017, they may be removed from the service without right of refund and fined up to $1,100.

Smoking is not permitted on any NSW TrainLink service, or at stations or coach stops. Fines apply.

See how you can ensure you have a safe trip.

Your trip will be on board an XPT or XPLORER train, or a luxury coach. See more on our fleet, as well as seats and onboard facilities.

After you arrive

We cannot guarantee connection between our service and any other transport service, including any rail (including Sydney Trains), airline, cruise/shipping, coach, tour or hire car operator. This also includes NSW TrainLink Regional services where connecting time is less than 60 minutes.

Leave something behind? See who to contact to report any lost items.

Tell us about your journey, including suggestions, compliments and complaints by filling out our Regional trains and coaches feedback form.