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NSW TrainLink fare rules

Book a seat on NSW TrainLink Regional services

The following terms and conditions apply to fares and tickets booked on NSW TrainLink Regional services.

Fare rules

Full ordinary fares on all NSW TrainLink Regional services, seasonal discounts or promotional fares will display when available. Concession fares are available upon presentation of a recognised entitlement card.

Reservations cancelled more than seven days prior to departure will receive a full refund. Those reservation cancelled within seven days of departure will incur a cancellation fee of $5.50.

The entitlement received by a child is half the ordinary adult fare on all NSW TrainLink Regional services. It applies to:

  • Children aged under 12 years, are NOT permitted to travel alone on a NSW TrainLink Regional services.
  • Children aged 12 to 15 years inclusive are permitted to travel alone.
  • To be eligible for the Child fare, NSW secondary school students aged 16 to 18 years inclusive that hold the ‘Senior Secondary Student Concession Card’ or Victorian secondary school students aged 17 to 18 years inclusive must hold the ‘Victorian Public Transport Concession Card’ endorsed ‘S’.
  • When travelling with an adult the child must be in the adjacent seat to the adult.
  • Children must be personally allocated and occupy a reserved seat, and they are not to be seated on another passenger's lap.
  • Reservations cancelled more than seven days prior to departure will receive a full refund. Those reservation cancelled within seven days of departure will incur a cancellation fee of $5.50.

The Child for $1 fare is available all year round.

Children aged 15 years and under can travel anywhere on the NSW TrainLink Regional network for $1 each way.

The fare rules are as follows:

  • Each child must travel with one or more full-fare-paying adult from the same household.
  • Each child must be eligible for the Child fare.
  • Available to up to four children in any group.
  • Seats for additional children are charged at the applicable child fare.
  • Not available for sleeping berths.
  • Not available for travel on Sydney Trains or NSW TrainLink Intercity services.
  • Not available to groups in which all adults are travelling on concession or employee passes in conjunction with other promotions or travel passes.
  • Fare is non-refundable.

Children aged under four years are permitted to travel free of charge.

The fare rules are as follows:

  • Infants must be accompanied by a parent or guardian aged 16 years or older.
  • One (1) free seat per paying adult passenger.
  • Infants must be personally allocated and occupy a reserved seat next to the adult and they are not to be seated on another passenger's lap.

If additional seats are required for infants in excess of the number of adult customers holding tickets, the child's fare must be paid for each additional seat. With any additional paid child's ticket, reservations cancelled more than seven days prior to departure will receive a full refund. Those reservation cancelled within seven days of departure will incur a cancellation fee of $5.50.

Family fares applies when the first two children pay Child fares. Any additional children will travel free of charge.

The fare rules are as follows:

  • All adults pay their usual full fare.
  • Paying adults can pay their full fare using a valid concession card or pensioner travel vouchers.
  • Customers travelling on family fares must make exactly the same journey.

Customers in possession of a current Youth Hostel Association Member card, displaying the Hostelling International Logo or YHA logo will receive a discount.

The fare rules are as follows:

  • A discount of 10% off the NSW TrainLink Seasonal Fare is applied. Discounts are not applied to NSW TrainLink sale fares.
  • Not available for Family Fare scheme, NSW TrainLink Intercity or on Sydney Trains services.
  • Reservations cancelled more than seven days prior to departure will receive a full refund. Those reservation cancelled within seven days of departure will incur a cancellation fee of $5.50.

Eligible seniors are entitled to concession fares.

The fare rules are as follows:

  • Seniors must be in possession of a valid Seniors Card issued by an Australian state or territory government.
  • Overseas seniors are NOT entitled to concessions on NSW TrainLink Regional services.
  • Seniors concession fare entitlement is half the full adult fare on all NSW TrainLink Regional services. Discounts are not applied to NSW TrainLink Seasonal or sale fares.
  • Full fare will be charged and fines can apply for travelling without a valid concession card that matches that ticket.
  • Reservations cancelled more than seven days prior to departure will receive a full refund. Those reservation cancelled within seven days of departure will incur a cancellation fee of $5.50.

Eligible pensioners are entitled to concession fares.

The fare rules are as follows:

  • Pensioners must be in possession of a valid Pensioner Concession card issued in their name by Centrelink or the Department of Veterans' Affairs (whether electronic or physical) in order to obtain a concessional fare. 
  • Overseas Pensioner are NOT entitled to concessions on NSW TrainLink Regional services.
  • Pension concession fare entitlement is half the full Adult fare on all NSW TrainLink Regional services. Discounts are not applied to NSW TrainLink Seasonal or sale fares.
  • Full fare will be charged and fines can apply for travelling without a valid concession card that matches that ticket.
  • Reservations cancelled more than seven days prior to departure will receive a full refund. Those reservation cancelled within seven days of departure will incur a cancellation fee of $5.50.

Conditions:

  1. Fare caps are specified for both economy and first class seats.
  2. Available to full adult fare paying passengers only - no further concessions apply.
  3. Tickets can be refunded or exchanged. (Refer to K for further T&Cs)
  4. Can be used in conjunction with 'Children pay $1.00' Fare.
  5. Child $1.00 fare IS refundable.
  6. Can be used in conjunction with the 'Family Fare' and 'Infant Fare'.
  7. Valid for travel from 4 April until 30 June 2018 inclusive.
  8. Available on NSW TrainLink Regional train services only.
  9. Reservations must be ticketed in accordance with the OPTL quoted by CRS. Operators are not to over-ride the OPTL under any circumstance.
  10. Reservations made on day prior to travel must be paid for and ticketed at time of booking.
  11. Changes to the journey after the ticket has been purchased are permitted. However, the applicable rail fare and fee will apply when the ticket is exchanged. Customers can be rebooked in capped fare class if available.
  12. Break of journey is NOT permitted.
  13. No Pay cons.
  14. No Go-Shows.
  15. Subject to availability.
  16. Customers, who present at a sales outlet a ticketed Capped fare, booked online and wish to make an alteration e.g. amend the travel date; will be charged the difference between the discounted online fare ($52.00) and the capped fare ($57.00). The discount will be forfeited once a change is made to the PNR i.e. $5.00 in addition to any applicable rebooking fee.
  17. Peak Season Capped Fares are Online Consumer Direct Fares only. Face to face and Contact Centre fares are normal published fares for this period.

Reservations Period: 29 March to 30 June 2018 inclusive

Travel Period: 4 April to 30 June 2018 inclusive

Passenger Type: Adult

Booking Class: YC & FC

Discovery Passes are available for purchase by overseas visitors to Australia and Australian residents.

The fare rules are as follows:

  • Pass is not transferable. It entitles the holder to only one booking on any service.
  • Available for unlimited breaks in travel in any direction between locations endorsed on ticket.
  • If train services are replaced by road coaches for any reason, no refund will be applicable.
  • Travel on NSW TrainLink Intercity or Sydney Train services is only permitted when travelling in conjunction with a connecting NSW TrainLink regional service.
  • Use of pass must begin within six months of date of issue and be completed within the validity dates. Travel is permitted into the day after the final validity date if it involves an overnight journey.
  • Travel must be completed within the length of time from the date of pass validation at the first departure point: 14 days, one month, three months or six months.
  • Economy pass holders may upgrade to travel in a First Class seat or overnight sleeper on payment of applicable upgrade amount.
  • Premium pass holders may upgrade to travel in an overnight sleeper on payment of applicable upgrade amount.
  • Premium pass holders are not entitled to a refund of the fare between the first and economy class fares if there are no first class seats available.
  • The Discovery Pass is a receipt only. It is not a ticket and does not guarantee travel. It is essential to book on all NSW TrainLink Regional services. Pass holders must book each individual sector of travel and have a valid travel ticket.
  • The Child Discovery Pass is available to children between 4 years and 15 years of age (inclusive) and anyone in possession of New South Wales School Pupil Identification Card i.e. Senior Secondary Student NSW Transport Concession Card (202) with current foil.
  • No other concessions or discounts are allowed in conjunction with the pass.
  • No refund is payable after pass is validated. There are no refunds on lost, stolen, invalidated or expired passes. To request a refund on a pass not yet validated, submit an application to the issuing office within 6 months of the date of issue. Normal cancellation fees will apply.
  • Not available for travel on Great Southern Railway, Queensland Travel Train or Melbourne Met services.

Conditions of travel

NSW TrainLink aims to provide you with a safe travelling experience. The information below concerns policies and procedures relating to NSW TrainLink services.

Alcohol, including a selection of Australian wine and beer, is available for purchase on our trains between midday and 11.00pm to those over 18 years of age.

While on board a train, you are not permitted to drink alcohol that has been purchased anywhere other than the buffet car. Fines apply.

We actively promote the responsible service of alcohol and have the right to refuse to serve alcohol to passengers. We can also ask the police to remove intoxicated passengers from services and train stations.

Please drink alcohol in your own seat, not standing in the aisle or vestibule.

Passengers may be required to produce photo identification at the time of purchasing a ticket or boarding a NSW TrainLink service. NSW TrainLink reserves the right to refuse service to any passengers who fail to comply with such a request and provide a refund of the purchased ticket.

Subsidised or concession travel is available to a wide range of people, including students and seniors.

Concession entitlements on this page cover NSW TrainLink Regional services only. For concession information on NSW TrainLink Intercity services please check ticketing eligibility and concessions.

Cards issued in their name by Centrelink or the Department of Veterans' Affairs (physical or electronic) will be accepted by NSW TrainLink Regional services. 

If booking online, please enter your concession card number as a whole number without dashes or spaces in the ID field.

NSW TrainLink discounts the price of tickets by up to 30% during off-peak seasons. The ordinary adult fare is classed as the adult fare without seasonal discounts. Concessions are not available on other fees such as bikes, surfboards, ticket cancellation or amendment.

All concession cards must be current. Unfortunately we cannot accept expired cards.

Concession cards accepted as proof include:

Seniors and Pensioners

  • Pensioner Concession Card
  • New South Wales Pensioner Travel Voucher
  • Seniors Card

Please see Pensioners page or Seniors page for entitlements and eligibility.


Tertiary students

NSW
  • NSW Tertiary Student Transport Concession Entitlement Card
International
  • International Student Identity Card
  • TAFE NSW International Student Card
  • International Identity Card
  • Study fare

Please see Tertiary students page for entitlements and eligibility.

 

Secondary students

NSW
  • NSW Senior Secondary Student Concession Card

Please see Child and youth page for entitlements and eligibility.

Interstate
  • Victorian Secondary Student Concession Card

Please see entitlements and eligibility.

 

Jobseekers and Centrelink customers and eligible asylum seekers

  • Transport Concession Entitlement Card

    Please see Centrelink customers page for entitlements and eligibility.

     

    Veterans and War Widow/ers

    • Transport Concession Entitlement Card for Ex Member of the Defence Forces

    Please see Ex-members of Defence Force page for entitlements and eligibility.

       

      Retired employees

      • Retired NSW Transport Employee Card

      Please see entitlements and eligibility.

       

      People with disabilities

      • NSW Companion card

      Please see NSW Companion card page for entitlements and eligibility.

       
      Study fare

      International and Australian tertiary students who are not eligible for the student fare, but in possession of any form of identification confirming they are undertaking full time or part time studies. Overseas visiting tertiary students are also eligible for this discount.

      The identification must display the name of the educational facility, the student's name and student number. In addition, a second form of identification with a photo, such as a driver's license or passport must be presented at the time of ticketing and carried when travelling.

      Entitlement

      A 15% discount off the seasonal fare on all NSW TrainLink Regional services.

       
      Victorian Tertiary Student Concession Card

      For full time students attending a Victorian tertiary college.

      Entitlement

      • Student fare on NSW TrainLink Regional services between Albury, Wangaratta, Benalla Seymour, Broadmeadows and Melbourne.
      • Not available between any other locations or on any other NSW TrainLink Regional services.
      • Must pay full sleeping berth charges.
       
      Victorian Secondary Student Concession Card

      For school students aged 17 years and over enrolled full time in a VIC secondary school up to year 12, and students enrolled at a TAFE college studying a full-time VCE, or year 11 and 12.

      Entitlement

      • Child fare on all NSW TrainLink Regional services.
      • Must pay full sleeping berth charges.
      • Included in the family fare scheme.
      • Not available on Queensland TravelTrain services.
       
      Retired NSW Transport Employee Card

      Former employees of the State Rail Authority and State Transit Authority.

      Entitlement

      Half the ordinary adult seat fare for the cardholder only for journeys wholly within NSW on NSW TrainLink Regional services.

      Don't cut it fine with connecting services.

      NSW TrainLink cannot guarantee connections where the time between its services is less than one hour.

      We can't guarantee connections between your NSW TrainLink service and:

      • any other transport service, including Great Southern Rail,VLine, Queensland Rail, Sydney Trains, and airline, cruise, coach, tour or hire car operator
      • any other NSW TrainLink service where the connecting time is under 60 minutes.

      NSW TrainLink does not take any responsibility for alterations to the timetables of other transport operators.

       

        Passengers on NSW TrainLink services are governed by the relevant law of NSW regardless of where the passenger purchased the ticket or in which state an offence is committed.

        For details visit the lost property page.

        Passengers shall not:

        • Put any part of their body outside any window or doorway of a NSW TrainLink service while it is in motion.
        • Enter or leave a NSW TrainLink service while it is in motion.
        • Board or leave a service that is not scheduled to pick up or set down passengers.
        • Board or leave a service in circumstances where the passenger is not scheduled to board or leave it.
        • Board a service without a valid ticket and/or reservation.
        • Occupy a sleeping berth or seat without a valid ticket and or reservation.
        • Board a service under the influence of alcohol, wearing soiled clothing or being offensive to other passengers.

        If a passenger is in breach of a condition of travel NSW TrainLink has the right to refuse service and the contract for carriage between NSW TrainLink and the passenger is immediately terminated without right of refund.

        If a passenger breaches any provision of the Passenger Transport Regulation 2007 staff may ask the police to remove the passenger from the service. Under the regulation, train drivers are authorised to direct that a passenger to leave the train in certain circumstances, for example where they are causing or is likely to cause, inconvenience to other passengers or to the driver of the train (whether because the person is under the influence of alcohol or another drug, or for any other reason).

        Staff are now wearing personal safety cameras, which are monitored 24/7, to help you stay safe.

        Audio and camera images may be used by police.

        If you see bad behaviour or feel unsafe, tell a staff member right away.

        NSW TrainLink provides a smoke free environment for both passengers and staff. The smoking of any substance is not allowed on trains or platforms or in booking offices and other enclosed areas.

        Smoke detectors are fitted in all areas of the train, including toilets and vestibules. Passengers found smoking on board will be fined and asked to leave the train or coach.

        Please don't leave the train for a cigarette break when it stops during your journey as it may have departed by the time you return. If such a situation occurs, NSW TrainLink will not be liable for any consequences.