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NSW TrainLink fare rules

The following terms and conditions apply to fares and tickets booked on NSW TrainLink Regional services.

Fare rules

Full ordinary fares on all NSW TrainLink Regional services, seasonal discounts or promotional fares will display when available. Concession fares are available upon presentation of a recognised entitlement card.

Reservations cancelled more than seven days prior to departure will receive a full refund. Those reservation cancelled within seven days of departure will incur a cancellation fee of $5.50.

The entitlement received by a child is half the ordinary adult fare on all NSW TrainLink Regional services. It applies to:

  • Children aged under 12 years, are NOT permitted to travel alone on a NSW TrainLink Regional services.
  • Children aged 12 to 15 years inclusive are permitted to travel alone.
  • To be eligible for the Child fare, NSW secondary school students aged 16 to 18 years inclusive that hold the ‘Senior Secondary Student Concession Card’ or Victorian secondary school students aged 17 to 18 years inclusive must hold the ‘Victorian Public Transport Concession Card’ endorsed ‘S’.
  • When travelling with an adult the child must be in the adjacent seat to the adult.
  • Children must be personally allocated and occupy a reserved seat, and they are not to be seated on another passenger's lap.
  • Reservations cancelled more than seven days prior to departure will receive a full refund. Those reservation cancelled within seven days of departure will incur a cancellation fee of $5.50.

The Child for $1 fare is available all year round.

Children aged 15 years and under can travel anywhere on the NSW TrainLink Regional network for $1 each way.

The fare rules are as follows:

  • Each child must travel with one or more full-fare-paying adult from the same household.
  • Each child must be eligible for the Child fare.
  • Available to up to four children in any group.
  • Seats for additional children are charged at the applicable child fare.
  • Not available for sleeping berths.
  • Not available for travel on Sydney Trains or NSW TrainLink Intercity services.
  • Not available to groups in which all adults are travelling on concession or employee passes in conjunction with other promotions or travel passes.
  • Fare is non-refundable.

Children aged under four years are permitted to travel free of charge.

The fare rules are as follows:

  • Infants must be accompanied by a parent or guardian aged 16 years or older.
  • One (1) free seat per paying adult passenger.
  • Infants must be personally allocated and occupy a reserved seat next to the adult and they are not to be seated on another passenger's lap.

If additional seats are required for infants in excess of the number of adult customers holding tickets, the child's fare must be paid for each additional seat. With any additional paid child's ticket, reservations cancelled more than seven days prior to departure will receive a full refund. Those reservation cancelled within seven days of departure will incur a cancellation fee of $5.50.

Family fares applies when the first two children pay Child fares. Any additional children will travel free of charge.

The fare rules are as follows:

  • All adults pay their usual full fare.
  • Paying adults can pay their full fare using a valid concession card or pensioner travel vouchers.
  • Customers travelling on family fares must make exactly the same journey.

Customers in possession of a current Youth Hostel Association Member card, displaying the Hostelling International Logo or YHA logo will receive a discount.

The fare rules are as follows:

  • A discount of 10% off the NSW TrainLink Seasonal Fare is applied. Discounts are not applied to NSW TrainLink sale fares.
  • Not available for Family Fare scheme, NSW TrainLink Intercity or on Sydney Trains services.
  • Reservations cancelled more than seven days prior to departure will receive a full refund. Those reservation cancelled within seven days of departure will incur a cancellation fee of $5.50.

Eligible seniors are entitled to concession fares.

The fare rules are as follows:

  • Seniors must be in possession of a valid Seniors Card issued by an Australian state or territory government.
  • Overseas seniors are NOT entitled to concessions on NSW TrainLink Regional services.
  • Seniors concession fare entitlement is half the full adult fare on all NSW TrainLink Regional services. Discounts are not applied to NSW TrainLink Seasonal or sale fares.
  • Full fare will be charged and fines can apply for travelling without a valid concession card that matches that ticket.
  • Reservations cancelled more than seven days prior to departure will receive a full refund. Those reservation cancelled within seven days of departure will incur a cancellation fee of $5.50.

Eligible pensioners are entitled to concession fares.

The fare rules are as follows:

  • Pensioners must be in possession of a valid Pensioner Concession card issued by Centrelink or the Department of Veterans' Affairs.
  • Overseas Pensioner are NOT entitled to concessions on NSW TrainLink Regional services.
  • Pension concession fare entitlement is half the full Adult fare on all NSW TrainLink Regional services. Discounts are not applied to NSW TrainLink Seasonal or sale fares.
  • Full fare will be charged and fines can apply for travelling without a valid concession card that matches that ticket.
  • Reservations cancelled more than seven days prior to departure will receive a full refund. Those reservation cancelled within seven days of departure will incur a cancellation fee of $5.50.

The following applies to sale fares that are valid for travel from 1 August to 21 September 2017 inclusive.

  • Fares are specified for both Economy and First Class seats.
  • Available to full adult fare paying passengers only - no further concessions apply.
  • Tickets can be refunded or exchanged.
  • Can be used in conjunction with Child $1.00 Fare, Family Fare and Child (including Infants) Fare.
  • Available on NSW TrainLink Regional train services only.
  • Reservations made on day prior to travel must be paid for and ticketed at time of booking.
  • Changes to the journey after the ticket has been purchased are permitted. However, the applicable rail fare and fee will apply when the ticket is exchanged.
  • Break of journey is not permitted.
  • Reservations essential.
  • Subject to availability.
  • Customers who present tickets booked online at a sales outlet to make an alteration (e.g. amend the travel date), will be charged the difference between the online sale fare ($50.00) and the sale fare ($55.00).
  • Reservations cancelled more than seven days prior to departure will receive a full refund. Those reservation cancelled within seven days of departure will incur a cancellation fee of $5.50.

Discovery Passes are available for purchase by overseas visitors to Australia and Australian residents.

The fare rules are as follows:

  • Pass is not transferable. It entitles the holder to only one booking on any service.
  • Available for unlimited breaks in travel in any direction between locations endorsed on ticket.
  • If train services are replaced by road coaches for any reason, no refund will be applicable.
  • Travel on NSW TrainLink Intercity or Sydney Train services is only permitted when travelling in conjunction with a connecting NSW TrainLink regional service.
  • Use of pass must begin within six months of date of issue and be completed within the validity dates. Travel is permitted into the day after the final validity date if it involves an overnight journey.
  • Travel must be completed within the length of time from the date of pass validation at the first departure point: 14 days, one month, three months or six months.
  • Economy pass holders may upgrade to travel in a First Class seat or overnight sleeper on payment of applicable upgrade amount.
  • Premium pass holders may upgrade to travel in an overnight sleeper on payment of applicable upgrade amount.
  • Premium pass holders are not entitled to a refund of the fare between the first and economy class fares if there are no first class seats available.
  • The Discovery Pass is a receipt only. It is not a ticket and does not guarantee travel. It is essential to book on all NSW TrainLink Regional services. Pass holders must book each individual sector of travel and have a valid travel ticket.
  • The Child Discovery Pass is available to children between 4 years and 15 years of age (inclusive) and anyone in possession of New South Wales School Pupil Identification Card i.e. Senior Secondary Student NSW Transport Concession Card (202) with current foil.
  • No other concessions or discounts are allowed in conjunction with the pass.
  • No refund is payable after pass is validated. There are no refunds on lost, stolen, invalidated or expired passes. To request a refund on a pass not yet validated, submit an application to the issuing office within 6 months of the date of issue. Normal cancellation fees will apply.
  • Not available for travel on Great Southern Railway, Queensland Travel Train or Melbourne Met services.

NSW TrainLink ticket terms and conditions

1. This ticket is issued to and accepted by the person named in the ticket (hereinafter called "the holder"), subject to the terms and conditions hereinafter contained and to the Railways Acts, By-Laws, Regulations and General Conditions of Carriage in force in each Railway System to which this ticket applies in respect of travel within that System.

2. Each of the Railway Systems contracts on its own behalf for carriage of the holder on the transport services which it operates and as agents for the other Railway Systems where the transport services extend to the jurisdiction of the other Railway Systems.

3. To the fullest extent permissible by law, each Railway System shall be under no obligation or liability whatsoever to any person as a result of:
(a) Any inaccuracy, error or misdescription contained in any travel or tour brochure; or
(b) Any change in any ticket price; or
(c) Withdrawal of or failure to provide any service set out in such travel or tour brochure.

4. The issuer of this ticket shall not be liable to the purchaser or the holder in the event of the loss of or theft of this ticket or if it is honoured when presented by any person other than the person named therein or if the ticket is mislaid.

5. This ticket is not transferable.

6. Each Railway System may use any mode of transport to carry the holder.

7. Each Railway System shall not be liable to the holder for loss, damage or delay caused by or arising from riot, Act of God, civil commotion, Act of terrorism, strikes, lockouts, stoppages or restraint of labour from whatever cause whether partial or general. Nor shall each Railway System be liable to the holder for loss, damage or delay caused by or arising from the failure of a Railway System to give a ticket holder notice of:
(a) the withdrawal or cancellation of any service to which the ticket holder is entitled;
(b) the occurrence of any of the events, matters or things set out in this Condition;
(c) the threat, likelihood, possibility or probability of the occurrence of any of the events, matters or things set out in this Condition.

8. Each Railway System shall not be liable for any consequences arising out of or from any variation in the time of arrival at or departure from any station or point of any train, bus or other travel service.

9. Each Railway System may in its sole discretion, without liability therefore, cancel wholly or in part any of the trains, buses or other services shown in the published timetables or vary the stations or points at which the trains, buses or other services will pick up or set down passengers.

10. Each Railway System may during any journey change the mode of transport.

11. A cancellation fee will be charged should the holder cancel this ticket:
(a) The cancellation fee on rail travel within a Railway System shall be determined according to the Railways Acts, By-Laws, Regulations and Conditions of Carriage in force within that Railway System;
(b) Any cancellation fee imposed will be deducted from the value of this ticket before a refund, if any, is given;
(c) To ensure that a ticket holder receives a maximum refund in the event that the ticket will not be used the ticket holder must give the longest possible prior notice of cancellation;
(d) Refunds will not be allowed on expired tickets.

12. NSW Trains reserves the right to refuse service to passengers where the passenger:

  • does not hold a valid ticket (including travelling on a concessional fare to which they are not entitled)
  • Is, or is likely to, create a disturbance on the train (including where they are under the influence of alcohol, drugs or for any other reason)
  • has clothes or belongings which are dirty and could cause damage to other passengers, their belongings or the train,
  • has items of such size and dimension that cannot be safely carried on the train
  • is consuming alcohol they have brought onto the train
  • is smoking
  • is causing any damage to the train, including acts of graffiti vandalism
  • is threatening staff or other customers, including, but not limited to acts of violence or apprehended violence

13. NSW Trains reserves the right to inspect items of luggage and bags brought onto the train by the customer.

14. Train drivers and Authorised Officers employed by NSW Trains are able to give directions to customers to not enter or leave a train or railway premises for reasons including breach of these terms and conditions and/or for committing offences under Railway Legislation. Where such a direction is given the customer must comply and remain away for at least 2 hours unless the customer has a reasonable excuse. Failure to comply with a direction of Trains driver or Authorised Officer is an offence which carries a maximum penalty of $1,100.

15. NSW Trains reserves the right to contact police to remove customers who fail to comply with these terms and conditions or who are otherwise committing an offence.

16. NSW Trains advises that its staff may be using personal safety cameras on board trains which are capable of recording audio and video of any alleged incidents which may be in contravention of these terms and conditions.

17. NSW Trains will only record and use personal information to the extent necessary to process and confirm the booking, confirm payment, provide service information (including trackwork and any other changes to the service including timetable and platform details) and for marketing purposes, but, in respect of marketing, only where the customer provides their consent. For further information in relation to how NSW Trains records and uses personal information, please refer to the Privacy Policy published on the TfNSW website.