Point to point transport feedback

Feedback about NSW point to point transport including taxis, hire cars, rideshare services, fares and charges, safe travel, secure taxi ranks and accessible travel.

If you require urgent assistance please call 131 500.

For all customer service enquiries, including issues relating to the standard quality and value of the service, driver or any other additional parts of the service, please contact your service provider, for example the taxi company or booking service.

If you have recently experienced a taxi driver refusing your fare, not using a meter or overcharging by demanding a set fare, report it by calling the Point to Point Transport Commissioner’s 24-hour Taxi Fare Hotline – 1800 500 410. When providing feedback, please have ready as much information as possible including date, time, location, taxi company and number plate. This will help your call to be referred to the right taxi company for immediate action. You can also report safety and fare offences to your local police. You can lodge unresolved fare disputes with NSW Fair Trading online or by calling 13 32 20.

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