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COVID Safe travel notifications

About the notifications

COVID Safe travel notifications are part of Transports’ coordinated response to help customers travel safely, by proactively informing customers in advance if COVID Safe capacity is available on their regular service. Eligible Opal card and train customers will be invited to opt in based on their recent travel pattern. This feature is now available for metro, train, bus and ferry services.

The proactive notifications will allow you to know in advance about the likely status of capacity on your regular metro, train, bus and ferry services – all without having to plan a trip. We will also keep you updated during your travel window and inform you of any major delays or incidents that impact your journey.

For eligible customers, the COVID Safe travel notifications banner will display on the home screen. Follow the prompts to set up the notifications. See below on eligibility criteria.

You can subscribe to COVID Safe travel notifications, if you have:

  • At least one active Opal Card (Adult, Child/Youth, Concession, Senior/ Pensioner - registered and unregistered)
  • Regularly travelled regularly by metro, train, bus or ferry services within the last 21 days. (Regional NSW Trains are excluded – ticketed XPT / Xplorer services. Bus services must operate in the Opal network.)
  • Updated the app to the latest version

Note: This feature does not support multi-modal travel and transfer journeys.

Once you have successfully set up the COVID Safe travel notifications, you will receive a notification 30 minutes before each specified departure time. You can configure this time window. The notification will provide you with predictive occupancy information for your regular train or Metro service (such as predicted capacity on board).

Notification example

Below is an example notification of when COVID Safe travel notification:

CovidSafe Travel notification example
CovidSafe travel notification examples
covidsafe travel notification example

If you have an Opal card, you can register and link a new Opal card via the Opal Travel app.

Sign in to Opal Travel and click on 'Add an Opal card’ or ‘Register' on Home screen. Follow the prompts to enter your card details to register.

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