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Extra support for hidden disabilities

Some disabilities are hard to see, be seen with a Sunflower

Using public transport can be a challenging experience if you, or someone you care for, has a hidden disability such as autism, dementia, or anxiety.

Wearing the Hidden Disabilities Sunflower signals to staff that you, or the person you care for, has a hidden disability and may need some extra help when using public transport.

Sydney Trains staff are trained to recognise the Sunflower and provide extra support to wearers including

  • Ensuring enough time to get on and off train services
  • Help navigating through busy train stations
  • Support during disruptions and travel changes
  • Help finding quiet spaces as needed

Watch the video below to find out more about the Hidden Disabilities Sunflower. You can also check out the official Hidden Disabilities Instagram, Facebook or LinkedIn.

Need a Sunflower lanyard or wristband? Order online for delivery to your address, free of charge.

Or you can pick-up from the following stations on your next journey

  • Blacktown – Main Concourse, Station Duty Managers Office 
  • Campbelltown – Concourse, Station Office 
  • Casino – Ticket Office
  • Central – Grand Concourse, Station Office, next to main barriers 
  • Chatswood – Station Duty Manager’s office, please speak to Customer Service Attendant on the concourse
  • Epping Station – Main Concourse, please speak to Customer Service Attendant at the gate barrier
  • Hornsby – Platform 4, Station Duty Managers Office - door 100 
  • Hurstville – Concourse, Station Office, located next to Sharetea.
  • Liverpool – Main Concourse, Station Duty Managers Office 
  • Parramatta – Western Concourse, Station Duty Manager’s office adjacent to Westfields
  • Penrith – Platform 1/2, Station Duty Managers Office 
  • Redfern – Main Concourse, Station Office, next to platform 6 lift 
  • Sutherland – Platform 1, Station Duty Manager’s office
  • Town Hall – Concourse Exit 2, Station Office 
  • Wynyard – Station Office, Concourse exit 1 

We value your feedback

Tell us about your experience with the Hidden Disabilities Sunflower while travelling on a Sydney Trains service.