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Extra support for hidden disabilities

Some disabilities are hard to see, be seen with a Sunflower

Using public transport can be a challenging experience if you, or someone you care for, has a hidden disability such as autism, dementia, or anxiety.

Wearing the Hidden Disabilities Sunflower signals to staff that you, or the person you care for, has a hidden disability and may need some extra help when using public transport.

Sydney Trains and NSW TrainLink customer service staff are trained to recognise the Sunflower and provide extra support to wearers including

  • Ensuring enough time to get on and off train services
  • Help navigating through busy train stations
  • Support during disruptions and travel changes
  • Help finding quiet spaces as needed

To help prepare you for your next train trip, we’ve developed a downloadable Visual Story (pdf 4.8MB) in collaboration with Autism Spectrum Australia.

Watch the video below to find out more about the Hidden Disabilities Sunflower. You can also check out the official Hidden Disabilities Instagram, Facebook or LinkedIn.

Need a Sunflower lanyard? Order online for delivery to your address, free of charge.

Or you can pick-up from the following stations on your next journey

Greater Sydney

  • Blacktown – Main Concourse, Station Duty Managers Office 
  • Broadmeadow – Concourse, Station Office
  • Campbelltown – Concourse, Station Office 
  • Central – Grand Concourse, Station Office, next to main barriers 
  • Chatswood – Station Duty Manager’s office, please speak to Customer Service Attendant on the concourse
  • Epping Station – Main Concourse, please speak to Customer Service Attendant at the gate barrier
  • Gosford – Concourse, Station Office
  • Hornsby – Platform 4, Station Duty Managers Office - door 100 
  • Hurstville – Concourse, Station Office, located next to Sharetea
  • Katoomba – Station Office, collection window inside waiting room
  • Lithgow – Station Office
  • Liverpool – Main Concourse, Station Duty Managers Office 
  • Newcastle Interchange – Concierge desk
  • Parramatta – Western Concourse, Station Duty Manager’s office adjacent to Westfields
  • Penrith – Platform 1/2, Station Duty Managers Office 
  • Redfern – Main Concourse, Station Office, next to platform 6 lift 
  • Sutherland – Platform 1, Station Duty Manager’s office
  • Town Hall – Concourse Exit 2, Station Office 
  • Wollongong – Platform 2, Station Office
  • Woy Woy – Concourse, Station Office
  • Wynyard – Station Office, Concourse exit 1 

Regional NSW

  • Albury – Travel Centre Office
  • Armidale – Station Booking Office
  • Canberra – Travel Centre Office
  • Casino – Ticket Office
  • Coffs Harbour – Station Booking Office
  • Dubbo – Travel Centre Office
  • Grafton – Station Booking Office
  • Kempsey – Station Booking Office
  • Moree – Station Booking Office
  • Picton – Platform 2, Station Office, Collection window inside waiting room
  • Tamworth – Station Booking Office
  • Taree – Station Booking Office
  • Wagga Wagga – Travel Centre Office

We value your feedback

Tell us about your experience with the Hidden Disabilities Sunflower while travelling on a Sydney and Intercity or Regional train service.