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Taxi Subsidy Scheme digital Smartcard

From November onwards the Taxi Transport Subsidy Scheme (TTSS) is going digital. We are beginning to transition away from the manual paper travel dockets to a digital Smartcard.

The Taxi Transport Subsidy Scheme (TTSS) is transitioning from the manual paper travel dockets to a Smartcard for your taxi subsidy. The transition will happen over a period of months starting in NSW regional areas and concluding in Sydney Metro.

Tamworth is the first area to use the Smartcard.

If you are a current participant

There is no need to apply for the Smartcard. As a participant, you will be contacted by Transport for NSW directly when the Smartcard is being introduced in your area. However, we do require a photo from you before we send you a photo.

Details about how to submit a photo is available in this form (pdf 244KB).

Once we receive your photo, transport for NSW will issue you a Smartcard and instructions on how to use it. This will happen before your area transitions away from paper travel dockets.

Your TTSS Smartcard looks like a bank card and has an electronic chip. At the end of your trip you tap your Smartcard on the taxi payment terminal instead of filling in a paper travel docket. This automatically calculates and deducts the subsidy portion of your taxi fare.

Your Smartcard will have your name, photo and card expiry date on it. It will also indicate if you travel in a standard taxi (M40) or if you require a wheelchair accessible taxi (M50).

Below is an example of the TTSS Smartcard

Having a new Smartcard instead of the paper travel dockets will improve the overall experience for you and the drivers.

A simple tap and go Smartcard means you will be able to leave the taxi quicker at the end of your ride. A Smartcard is simple to use and carry with you as it fits easily in your wallet or purse

In time, you will also be able to access the details your trips, via a new online Customer Portal that will be available in the future. You will be informed when the Customer Portal is ready for you to access.

There won’t be any change to your eligibility with the introduction of the Smartcard. TTSS will continue to provide you with a subsidy of up to half the metered fare, to a maximum of $60 subsidy per trip.

There will be changes to your account, you will have a new account number.

Previously, TTSS participants had two numbers related to their TTSS account. These were a:

  • Number on the front of the travel docket book – which is your client ID (6-digit number)
  • Number on the bottom of each travel docket – which is your account number (8-digit number).

Now, you just have the Smartcard number; a 13-digit number located on the front of your Smartcard. So please reference this number in all communications with Transport for NSW.

Transport for NSW has a range of learning tools that will be available to you when the Smartcard is being introduced in your area. You will be told where you can access information in a form that is suitable for you about how to use the Smartcard.

The Smartcard is easy to use. Follow these simple steps:

  1. At the start of your trip it is important to tell the driver you are a TTSS Participant.
  2. At the end of your trip the driver will stop the meter and the TTSS subsidy amount will be displayed on the payment terminal or the driver will enter the amount.
  3. You tap the Smartcard on the payment terminal to claim the TTSS subsidy – 50% of your fare up to $60.
  4. The payment terminal will then display, or the driver will tell you, the remaining component of the fare that you pay with cash or by card.
  5. Make sure you ask the driver to print a receipt for your records.

Remember: If you require assistance with tapping the Smartcard, the driver can help you.

 

If there is a technical issue with the payment terminal the driver will use an Emergency Docket and take an imprint of your Smartcard.

For those circumstances where a taxi’s payment terminal does not recognise the Smartcard, you will need to give the driver one of your current paper travel dockets.

We recommend you carry a few paper travel dockets with you, until all of NSW is transitioned to the Smartcard.

Until the Smartcard has been rolled out across NSW, paper travel dockets will be required in case there is an issue with taxi payment terminals accepting your Smartcard.

We will let you know when they are no longer needed.

If you are riding with another TTSS participant, only one subsidy will be accepted per trip. That means you will have to split the remaining fare with the other passenger.

As a TTSS participant, when travelling via taxi in NSW, you must have your Smartcard with you and present it to the taxi driver for validation and payment. Please also continue to carry paper travel dockets in there is a problem using your Smartcard, until all regions in NSW have transitioned.

Your Smartcard must not be used:

  • for trips for any purpose when you, the TTSS participant, are not in the taxi, or
  • by your family, friends or any other person.

You or your carer are / is responsible for the safe keeping of the Smartcard.

If you lose your Smartcard or it gets stolen or damaged, you must contact Transport for NSW as soon as possible to report it as lost or stolen. You can request a replacement by using one of the following methods:

  • Call Transport for NSW on 131 500 to request a replacement.
  • Request a replacement Smartcard online using the feedback form.

A replacement fee may apply. You will be required to pay the full taxi fare until you receive your replacement Smartcard.

The Smartcard expiry date is printed on the front of your card. Transport for NSW will contact you prior to the expiry date to confirm that your details haven’t changed. You will then be issued a new card valid for 3 years.

The Smartcard cannot be used for interstate travel yet. Please continue to order interstate travel vouchers for travel in other states and territories. Allow at least 2–3 weeks turnaround when ordering.

Please contact TTSS to order your interstate travel vouchers when required.

If you are not happy with the service provided by the taxi company or the driver please provide feedback to the taxi company. If you have a problem regarding the Smartcard or the TTSS, please either call Transport for NSW on 131 500 or lodge an enquiry.

As a Taxi Transport Subsidy Scheme participant, you must use your Smartcard and paper travel dockets in accordance with the conditions of use.

A breach of these conditions may lead to your removal from further participation in the Scheme and/or prosecution.

See full Terms and Conditions.

Note: Until all of NSW is transitioned to the TTSS Smartcard, you may encounter taxi drivers who are not aware of the Smartcard and how to use it. In these instances, you can continue to use the paper travel dockets.

Transport for NSW will inform TTSS participants when paper travel dockets are no longer to be used for travel within NSW.

Please contact us:

Phone: 131 500

Mail: PO Box K659, Haymarket NSW 1240

Online: Via our feedback form.

If you are hearing or speech impaired, you can contact us through the national relay service:

Need an interpreter?

Translation and interpreting services are available by calling 131 450