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Taxi Subsidy Scheme digital smartcard

The Taxi Transport Subsidy Scheme (TTSS) is transitioning from the manual paper travel dockets to a digital smartcard to claim your taxi subsidy.

Regions/cities now accepting the smartcard include:

  • New England including Tamworth and Armidale
  • Areas around the ACT border including Goulburn and Queanbeyan
  • Northern NSW including Coffs Harbour, Grafton, Ballina, Byron Bay, Kingscliff, Casino, Lismore and Tweed Heads
  • Western NSW including Lithgow, Bathurst, Mudgee, Orange, Parkes, Young, Griffith, Dubbo and Broken Hill
  • Southern NSW including Batemans Bay, Moruya, Albury and Wagga Wagga.

The smartcard rollout to participants will continue throughout 2021.

Current participants

There is no need to apply for a smartcard. We will contact you directly when the card is available to you. However, we do require a personal photo of you to be printed on your card for security and identification purposes.

You can choose how you submit your photo.

Submitting your photo online

You can submit your photo and provide consent for us to use your photo via the Transport for NSW concessions website. Choose the Taxi Transport Subsidy Scheme option and select Continue.

You will be taken to the next screen to input your Client ID number. This is written at the top of the smartcard introductory letter. Include your family name in the fields provided.

Then upload your photo and select the two boxes to indicate the information you have provided is accurate, and that you agree to the Terms and Conditions and Privacy Statement.

Submitting your photo by post

You can submit your photo using the photo collection form (pdf 107KB). If you are posting your photo, it is essential that you fill in the photo collection form and send that to us along with your photo. Without both the photo and the completed photo collection form we cannot send you your smartcard.

Taking your photo

The photo can be taken by a friend, carer or family member on a mobile phone or using a camera. It does not need to be an official passport photo. The photo must clearly show your face and only the top of your shoulders. Photos cannot be larger than 10 megabytes (10 MB) and must be submitted as a jpg, jpeg, gif or png file.

Please note: if your photo does not meet these requirements, you will need to send us another photo and this may delay you receiving your smartcard.

Once we receive your photo, Transport for NSW will issue you a smartcard and instructions on how to use it. This will happen before your area transitions away from paper travel dockets.

Your smartcard looks like a bank card and has an electronic chip. You tap the smartcard on the taxi payment terminal at the end of your trip, instead of filling in a paper travel docket. When you tap the smartcard, it will register you are eligible for the taxi fare subsidy. You will then pay the remaining portion of the fare with cash, card or via your account like you normally do.

Your eligibility for the TTSS subsidy will not change and you will continue to receive a subsidy of 50% of your fare up to $60 per trip.

Your smartcard will have your name, photo and card expiry date on it. It will also indicate if you travel in a standard taxi (M40) or if you require a wheelchair accessible taxi (M50).

Below is an example of the TTSS smartcard.

Having a new smartcard instead of the paper travel dockets will improve the overall experience for you and the drivers.

A simple tap and go smartcard means you will be able to leave the taxi quicker at the end of your ride. A smartcard is simple to use and carry with you as it fits easily in your wallet or purse

In time, you will also be able to access the details your trips, via a new online Customer Portal that will be available in the future. You will be informed when the Customer Portal is ready for you to access.

There won’t be any change to your eligibility with the introduction of the smartcard. TTSS will continue to provide you with a subsidy of up to half the metered fare, to a maximum of $60 subsidy per trip.

Once you receive the TTSS smartcard you will get a new account number.

Previously, TTSS participants had two numbers related to their TTSS account. These were a:

  • Number on the front of the travel docket book – which is your client ID (6-digit number)
  • Number on the bottom of each travel docket – which is your account number (8-digit number).

Now, you have these numbers:

  • Smartcard number – a 13-digit number located on the front of your Smartcard. Please reference this number in all communications with Transport for NSW.
  • Client ID – This number has been included on smartcard introductory letters sent since April. It is required when you submit your photo.

The smartcard is easy to use. Please follow these simple steps:

  1. At the start of your trip you can tell the driver you are a TTSS participant.
  2. At the end of your trip the driver will stop the meter and the TTSS subsidy amount will be displayed on the payment terminal or the driver will enter the amount.
  3. You tap the smartcard on the payment terminal to claim the TTSS subsidy – 50% of your fare up to $60.
  4. The payment terminal will then display, or the driver will tell you, the remaining component of the fare that you pay with cash, card or via your account.
  5. You can also ask the driver to print a receipt for your records.

Remember:

  1. You get a maximum subsidy of $60 per trip. If the fare is more than $120 you pay the full amount of the portion above $120.
  2. If you require assistance with tapping the smartcard, the driver can help you.

You can view these resources for further information:

If there is a technical issue with the payment terminal the driver will use an Emergency Docket and take an imprint of your smartcard.

For those circumstances where a taxi’s payment terminal does not recognise the smartcard, you will need to give the driver one of your current paper travel dockets.

Continue to carry a few paper travel dockets with you, until all of NSW is transitioned to the smartcard.

Until the smartcard has been rolled out across NSW, paper travel dockets will be required in case there is an issue with taxi payment terminals accepting your smartcard.

We will let you know when they are no longer needed.

If you are riding with another TTSS participant, only one TTSS subsidy is accepted per trip. That means you will have to split the remaining fare with the other passenger. Minibus drivers are eligible to claim the Wheelchair Accessible Taxi Driver Incentive Subsidy (WATDIS) for each passenger travelling in a wheelchair in their vehicle.

As a TTSS participant, when travelling via taxi in NSW, you must have your smartcard with you and present it to the taxi driver for validation and payment.

Until you receive your smartcard you can continue to use TTSS paper travel dockets. After you receive your smartcard, please carry 2 paper dockets per trip as a backup, until all taxis are ready to accept the card.

Your smartcard must not be used:

  • for trips for any purpose when you, the TTSS participant, are not in the taxi, or
  • by your family, friends or any other person.

You or your carer are / is responsible for the safe keeping of the smartcard.

If you lose your smartcard or it gets stolen or damaged, you must contact Transport for NSW as soon as possible to report it as lost or stolen. You can request a replacement by using one of the following methods:

  • Call Transport for NSW on 131 500 to request a replacement.
  • Request a replacement smartcard online using the feedback form.

A replacement fee may apply.

You will be able to use your paper dockets or pay the full taxi fare until you receive your replacement smartcard.

The smartcard expiry date is printed on the front of your card. Transport for NSW will contact you prior to the expiry date to confirm that your details haven’t changed. You will then be issued a new card valid for 3 years.

The smartcard cannot be used for interstate travel yet. Please continue to order interstate travel dockets for travel in other states and territories. Allow at least 2 to 3 weeks turnaround when ordering.

Please contact TTSS to order your interstate travel vouchers when required.

If you are not happy with the service provided by the taxi company or the driver please provide feedback to the taxi company. If you have a problem regarding the smartcard or the TTSS, please either call Transport for NSW on 131 500 or lodge an enquiry.

As a Taxi Transport Subsidy Scheme participant, you must use your smartcard and paper travel dockets in accordance with the conditions of use.

A breach of these conditions may lead to your removal from further participation in the Scheme and/or prosecution.

See full Terms and Conditions.

Note: Until all of NSW is transitioned to the TTSS smartcard, you may encounter taxi drivers who are not aware of the smartcard and how to use it. In these instances, you can continue to use the paper travel dockets.

Transport for NSW will inform TTSS participants when paper travel dockets are no longer to be used for travel within NSW.

Please contact us:

Phone: 131 500

Mail: PO Box K659, Haymarket NSW 1240

Online: Via our feedback form.

If you are hearing or speech impaired, you can contact us through the national relay service:

Need an interpreter?

Translation and interpreting services are available by calling 131 450