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Taxi Transport Subsidy Scheme digital smartcard

Watch How To Use Your Taxi Transport Subsidy Scheme Smartcard video with audio descriptions

About the TTSS Smartcard

The Taxi Transport Subsidy Scheme (TTSS) is moving to a digital TTSS Smartcard for claiming your taxi subsidy.

  • The Smartcard is used to claim your taxi subsidy across NSW.
  • You can keep using paper travel dockets until you receive your smartcard.
  • Your Smartcard can be used anywhere in NSW to claim your subsidy.

Tip: Carry a few paper travel dockets as a backup in case the taxi can’t accept the smartcard.

Your TTSS Smartcard:

  • Looks like a bank card and has an electronic chip.
  • Shows your name, photo, and card expiry date.
  • Shows if you travel in a standard taxi (M40) or a wheelchair-accessible taxi (M50).
  • Includes accessibility features such as embossed lettering, a notch for easy identification, and high-contrast colours.

Below is an example of the TTSS smartcard.

Using a smartcard instead of paper travel dockets will improve the overall experience for you and taxi drivers.

Benefits include:

  • Photo for added security
  • 'Tap and go’ functionality is easy to use
  • Easier to carry than a docket book

Your eligibility does not change. You’ll still receive a subsidy of up to half the metered fare, to a maximum of $60 subsidy per trip.

Check your eligibility

If you're a current TTSS participant, you can submit a photo to receive your Smartcard. You will need to download the consent form (pdf 107KB), and submit it either online or via post.

 

You can take your photo with a mobile phone or camera. It can be taken by a friend, carer, or family member. An official passport photo is not required.

The photo must:

  • Show your face and the top of your shoulders clearly
  • Be no larger than 10 megabytes (10 MB)
  • Be in jpg, jpeg, gif, or png format.

Note: if your photo does not meet these requirements, you will need to send us another photo and this may delay you receiving your smartcard.

How to submit:

Online

  1. Go to the Transport for NSW concessions website.
  2. Choose Taxi Transport Subsidy Scheme, then select Continue.
  3. Enter your Client ID number (found at the top of your smartcard introductory letter).
  4. Enter your family name and check your address and contact details.
  5. Upload your photo.
  6. Tick the confirmation boxes to confirm your information is correct and agree to the Terms and Conditions and Privacy Statement.
  7. Submit your application.

By post

  1. Complete the TTSS Smartcard Photo Collection form (pdf 107KB).
  2. Post the completed form and photo together to Transport for NSW

Note: Without both the photo and the completed form we cannot send you your smartcard.

Once we receive your photo, Transport for NSW will issue you a smartcard and instructions on how to use it.

Your account number will change.

Previously you had two numbers related to your TTSS account:

  • A client ID: 6-digit number on the travel docket book
  • An account number: 8-digit number on the bottom of each travel docket

Now, your two numbers will be:

  • A smartcard number – a 13-digit number located on the front of your Smartcard. Please reference this number in all communications with Transport for NSW.
  • A client ID – This number was included in the smartcard introduction sent to you in 2020.

If you no longer have your Client ID, please submit an enquiry through this feedback form.

The smartcard is easy to use. Please follow these simple steps:

  1. At the start of your trip, tell the driver you are a TTSS participant.
  2. At the end of your trip, the driver will stop the meter. The driver displays the subsidy amount on the payment terminal, or the driver will enter the amount.
  3. Tap the smartcard on the payment terminal to claim 50% of your fare–up to $60.
  4. Pay the remaining fare with cash or card.
  5. Ask the driver for a receipt if needed.

Remember: The TTSS provides a subsidy of up to half the metered fare, to a maximum of $60 per trip. For example:

  1. If the metered fare is $80, then TTSS will pay $40 and you pay the remaining $40 yourself.
  2. If the metered fare is $140, a maximum of $60 will be deducted and you pay the remaining $80 yourself.

If you need help tapping the smartcard, the driver can assist.

Sharing trips with other participants

Only one subsidy will be accepted per trip. If you travel with other participants, you will need to split the remaining fare.

If the payment terminal isn’t working or your smartcard can’t be processed, the driver can use a TTSS emergency docket instead.

You can view these resources for further information: