Skip to main content

Lost property contacts

If you have lost something on public transport in the Greater Sydney area or on a NSW TrainLink service, please submit lost property query. If the operator is not listed in this online form you will need to contact the operator of the service on which you travelled.

For lost property that you need urgently (such as essential medical equipment), phone 131 500.

Operator contacts

For information regarding Sydney Metro including contact details, please visit the Sydney Metro website.

Location item lost Lost property contacts

Sydney Trains platform or train
NSW TrainLink Intercity trains
NSW TrainLink Regional trains and coaches

If you leave something at a Sydney Trains station or platform, or on a NSW TrainLink train or coach, it will be sent to the Lost Property Office.

Lost Property Office
Central Station
484 Pitt Street Sydney
Phone: (02) 9379 3341

Items left at NSW TrainLink station platforms or sales agents

If you leave something at a NSW TrainLink station or sales agent, it will be held there for seven days, and if it not claimed will be sent to the Lost Property Office.

After seven days contact the Lost Property Office (see above).

Green Square, Mascot, Domestic and International stations

For property lost at Green Square, Mascot, Airport Domestic and Airport International train stations only.

info@airportlink.com.au
8am–3pm, Monday to Friday

Airport Link website

If you lost something on a rural or regional bus, please look up the operator details below and contact the operator directly.

Sydney Olympic Park major event bus services

If you took a major event bus to or from Sydney Olympic Park contact the relevant depot or office for the bus route.

Route Contact Phone number Hours Email address/online
1A Sydney Buses – Brookvale (02) 9941 5821 8am–4pm lostproperty_north@sta.nsw.gov.au
1B Forest Coach Lines (02) 9450 2277 9am–5pm buses@forestcoachlines.com.au
2, 6 Transdev (02) 8700 0555 8am–5pm n/a
5A, 5B, 8 Hillsbus (02) 9890 0000 7:30am–5:00pm

customer.service@cdcbus.com.au

Online form

4 Sydney Buses (02) 9298 6625 8am–4pm lostpropertyeast@sta.nsw.gov.au
7 Punchbowl Bus Co (02) 8522 5000 9am–5pm

admin@punchbowlbus.com.au

Online form

Not sure of your route? Visit Sydney Olympic Park major event bus routes maps.

For property lost at Sydney Olympic Park bus stands contact security on (02) 9714 7700.

Transdev (Sydney operator) and Newcastle Transport

Sydney Ferries is operated by Transdev. For information regarding Sydney Ferries including contact details, please visit the Transdev Beyond the Wharf website.

Newcastle Ferries is operated by Newcastle Transport. For information regarding Newcastle Ferries including contact details, please visit the Newcastle Transport website.

Private ferry operators

Use the transport operators search to locate private ferry operators.

Transdev Sydney (Sydney operator) and Newcastle Transport

Sydney light rail is operated by Transdev. For information regarding Sydney light rail including contact details, please visit the Transdev website.

Newcastle light rail is operated by Newcastle Transport. For information regarding Newcastle light rail including contact details, please visit the Newcastle Transport website.

    If you have lost your Opal card and it is registered, report it lost or stolen as soon as possible to protect your Opal card balance.

    If you find an Opal card, please return it by post to:

    Opal Card Returns
    Locked Bag 5026
    Alexandria NSW 2015

    If you left property in a Taxi or rideshare vehicle, please contact the operator directly.

    If you left property in an On Demand vehicle, please contact the operator directly.