I do not know which train to take
What might have gone wrong?
You may arrive at your train station and not know which service to take. This may happen if:
- You have forgotten the train line you needed to get on
- You have forgotten to bring your trip plan
- You are at the wrong station
What to do
You can check the indicator boards for clues to jog your memory or speak with a transport worker.
You can also use your personal backup plan to make a new plan to get to your desired destination from your current location.
1. Where am I?
Ask a transport worker or fellow commuter for help getting to your desired destination.
If there is no one around that can help, use the following resources to determine where you are:
- The train station sign on the platform
- Network maps at the station
- The electronic departure screens, showing information about the next train arriving at the platform and the stations it will stop at
- Listen for the announcements that are made when the next train is approaching.
2. Where am I going?
You know your destination from your original trip plan.
Make any adjustments that you need to where you're going given the disruption.
3. How do I get there?
Find your way from point where you are to where you are going by planning a new trip using any of the options below:
Use a trip planning app to plan a new trip from your current location to your desired destination. Learn more
Call the Transport Info Line: Call 131500, select option 5
Ask someone: Ask a transport worker, a person in uniform or passer by for assistance
Call your Travel Support person
TIP: If you use a digital tool to plan a new trip, you will see real time information about your trip options at the time the time of travel starting from your current location.
To prepare for a smooth and easy journey:
- Make sure you have planned your journey in advance and your plan is in hand. Want to learn more? Plan your journey
- Arrive at your stop or station at least 5 minutes earlier
- Be prepared to use your personal backup plan to plan a new route to your destination. Want to learn more? Prepare for the unexpected