I need help getting on the bus

What might have gone wrong?

If you are struggling to board a bus, this may be because:

• The bus may be non-accessible
• The driver may be busy

What to do

If something did go wrong, these tips can help get you back on your journey:

• Wait near the front of the bus platform so the bus driver can see you clearly and provide assistance
• If you are not using a mobility device but struggle stepping up onto a bus, ask the driver to lower the ramp