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I need help getting on the bus

What might have gone wrong?

If you are struggling to board a bus, this may be because:

  • The bus may be non-accessible
  • The driver may be busy

What to do

If something did go wrong, these tips can help get you back on your journey:

  • Wait near the front of the bus platform so the bus driver can see you clearly and provide assistance
  • If you are not using a mobility device but struggle stepping up onto a bus, ask the driver to lower the ramp

To prepare for a smooth and easy journey, follow the below tips: