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Planning an accessible trip

In New South Wales, the majority of public transport services are accessible.

Assistance animals are permitted on all public transport in NSW.

Use the Trip Planner

You can see accessible service information provided in every trip plan.

Refine your accessible trip results with the Trip Planner by choosing options and selecting the accessibility check box.

With the Trip Planner, you can also:

  • get real-time service information and view route maps
  • save your favourite trips
  • copy and share a link to your trip plan
  • print a copy of your trip plan

Follow the Trip Planner help for further instructions.

Other tools and resources

Transport apps

With transport apps, you can:

  • get real-time service information and view network maps
  • save your trips
  • get directions and alerts on the move

Download a transport accessibility app that best suits your needs.

Mobility aid specifications

Mobility aids including wheelchairs, scooters, walking frames, prams and strollers can safely board and travel on all metro and light rail services and most trains, buses and ferries. If you are travelling with a wheelchair or scooter, check that it fits the mobility aid specifications for public transport.

Maps and alerts

View bus network maps for the modes you wish to travel on or view route in the Trip Planner

If travelling by rail, check upcoming trackwork and travel alerts.

View maps of major transport interchanges showing the location of platforms, stops, wharves, lifts, toilets and exits.

Tips for accessible travel

Travel with a friend or carer if you will need help throughout your trip.

Organise your Opal card or ticket, ensuring you have the correct proof of entitlement card. There are ticketing concessions for people with special needs and their companions.

On the day of travel, check for travel alerts including out-of-order lifts and toilets. Arrive early for your service and allow plenty of travel time for your trip.

If you need assistance, talk to staff about your trip plan and travel requirements.

More information

Each mode of transport has different considerations for accessible travel.

Check the features and travel tips for each mode: