I need help getting on the train

What might have gone wrong?

If you are struggling to board a vehicle, this may be because:

• The stop or station is unstaffed
• Staff are not available

What to do

If something did go wrong, these tips can help get you back on your journey:

• For Sydney Train services, wait near the sixth carriage for the boarding assistance zone
• For Intercity and Regional Train Services, wait near the middle of the platform
• Ask the guard to help board the train. Guard compartments on Sydney and Intercity Train Services are indicated by a blue light
• The guard can help with getting off a train if platform staff are not available
• Use help points to notify staff on the platform