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I need help getting on the train

What might have gone wrong?

If you are struggling to board a vehicle, this may be because:

  • The stop or station is unstaffed
  • Staff are not available

What to do

If something did go wrong, these tips can help get you back on your journey:

  • For Sydney Train services, wait near the sixth carriage for the boarding assistance zone
  • For Intercity and Regional Train Services, wait near the middle of the platform
  • Ask the guard to help board the train. Guard compartments on Sydney and Intercity Train Services are indicated by a blue light
  • The guard can help with getting off a train if platform staff are not available
  • Use help points to notify staff on the platform

To prepare for a smooth and easy journey, follow the below tips: