Skip to main content

Safety when travelling by light rail

When using public transport, stay alert and don't be distracted by your mobile phone.

Allow plenty of travel time and slow down to avoid slips and falls.

If you have accessibility requirements, read through the accessible travel information when planning your trip.

There are also guidelines for travelling with prams and young children on public transport.

  • Keep the pathway clear around you at the stop to allow others to walk past safely.
  • When waiting on the platform, stand back from the track behind the yellow line.
  • Wait until the light rail has come to a complete stop before attempting to board.
  • Never touch a moving vehicle.
  • If you have dropped something on the track, do not collect it yourself. Use the Emergency Help Point on the platform to receive assistance.
  • Be cautious when crossing the tracks. Never cross if a vehicle is approaching. Follow the guidelines for level crossing safety.
  • Stand back to allow passengers to get off the light rail before you get on.
  • If travelling with a pram and young children, hold their hands when boarding to ensure they are not left behind.
  • Do not board at the rear and front single doors if you have a pram, bike or other large item. Please note that bikes are not allowed on Newcastle light rail.
  • Mind the gap and be careful getting on and off the light rail.
  • Take a seat if one is available or hold onto a handrail.
  • If you are concerned about your safety or the safety of others, or in an emergency, please:
    • Move away from danger if possible
    • Alert the driver by using the Emergency Help Point on board
    • Listen for instructions from the driver

All light rail vehicles and platforms have CCTV cameras and Emergency Help Points installed for the protection of passengers and staff.

Police and Transport Officers patrol light rail vehicles and stops.

If you need immediate help, contact the police on 000 or use the Emergency Help Points.

If you see something, say something

By reporting security incidents, unattended items or suspicious behaviour, you can help us respond to any immediate problems and make it safer for everyone.

Call 000 or contact the National Security Hotline on 1800 123 400.

On all light rail vehicles and at each light rail stop, Emergency Help Points are available and CCTV cameras are installed.

Some CCTV cameras are only used to monitor and do not record footage. If footage has been recorded, you can request access to this footage.

If you press an Emergency Help Point at any light rail stop, you're visible on live CCTV and can get assistance from a trained operator.

If you press an Emergency Help Point on board the light rail, the driver will assist you and contact the control centre.

A security control centre operates 24 hours a day, 7 days a week, with communication links to transport officers, police and emergency services.

If you are not feeling well or you see someone who looks like they need help, use the Emergency Help Point at stops and on board the light rail to notify staff and they will arrange medical assistance.

Please do not board the light rail if you're not feeling well at the stop. We will be able to get help to you much quicker at the light rail stop.

In an emergency, call 000.