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Community transport

Community transport is a service for eligible seniors, pensioners, those with accessibility needs or those who have limited access to public transport.

If you need transport to medical appointments or someone to help you with errands, you may be eligible for community transport services.

The service is especially designed to help you get to medical appointments, participate in social activities, do your shopping and maintain independent living at home.

Services vary between operators. Contact your local operator to check if their services suit your specific needs. Some of the services available may be:

  • Door to door transport to and from your destination
  • Flexible pick-up times to suit your needs
  • Vehicles suitable for wheelchairs and people with specific mobility needs
  • Vehicles that can accommodate small groups
  • Trained drivers who can assist you to and from the vehicle
  • Assistants who may help carry shopping bags back to your home
  • Multilingual staff or resources to support your language needs

Community transport may be available to people who have limited transport options and who meet certain eligibility criteria.

You may be eligible if you:

  • Are elderly and have limited mobility
  • Have a disability or health issues which limit your mobility
  • Have language challenges that limit your access to transport
  • Live in an area with little or no public transport and don’t have access to private transport
  • Face other significant barriers to accessing transport

To find out if you are eligible, find your local community transport operator to see what services are available to you.

If you are aged 65 years and over (50 years and over for Aboriginal and Torres Strait Islander People), contact My Aged Care on 1800 200 422 for an eligibility assessment.

You can find your local operator by following these steps:

  1. Visit the transport operators page
  2. Filter by Mode and choose 'Community Transport'.
  3. Filter by Region to find Community Transport in your area.
  4. You can narrow your results by entering your suburb or your area in the Transport Operators search field.
  5. Your results, including website and contact details, will appear in alphabetical order.
  6. Click through to the operator’s website or call the phone number displayed for more information.

Cost varies between operators and areas, depending on available resources, passenger needs, and pick-up and drop-off locations.

Contact your local operator to check the cost of service and book a trip.

Download the brochure in your preferred language to learn more.

Community Transport Trial in regional NSW – access to employment and education

The NSW Government is rolling out a new trial to test expanding eligibility for Community Transport services across regional NSW, making it easier for people to access education, training and employment opportunities. 

The time-limited trial will expand the Community Transport Program to support transport disadvantaged people in regional areas travelling for study at TAFE NSW or Registered Training Organisations (RTOs), or to work as an apprentice or trainee. 

Trial start dates vary across regions and will run until 30 June 2027. 

The offering will vary between trial providers, based on specific community needs.

How it works

To be eligible for this service, you must have limited or no access to private or public transport, must not be already receiving government-funded transport, and require transport for the purposes of attending face-to-face study at TAFE or RTOs or travel to/from employment as an apprentice or trainee. 

Other eligibility criteria may apply. To find out more information about when the trials will commence, eligibility criteria and services, contact your local provider from the list below. 

Provider name Areas Email address Phone number
Bathurst Community Transport  Bathurst region coordinator@bctg.com.au 02 6331 3322
Coast And Country Community Services Kiama, Shellharbour, Wollongong, Shoalhaven, Bega Valley Shire, Hilltops  enquiries@cccsl.org.au 1300 411 345
Gandangara Transport Wingecarribee Shire  bookings@glalc.org.au 02 9608 0968
GREAT Community Transport  Hawkesbury, Blue Mountains  welcome@activecarenetwork.org.au 1300 646 444
HART Services  Lismore, Richmond Valley   Refer to website 1300 874 278
Hornsby Ku-Ring-Gai Community Transport  Hornsby, Central Coast  info@communitytransport.org.au 02 9983 1611
Kirinari Community Transport Albury  hello@kirinari.com.au 1300 547 462  
Linked Community Services  MidCoast, Port Macquarie-Hastings, Port Stephens  info@linked.org.au 02 6583 8644
LiveBetter Community Services Dubbo, Narromine, Bogan, Albury, Balranald, Blayney, Bourke, Brewarrina, Broken Hill, Cabonne, Central Darling, Cobar, Coonamble, Cowra, Gilgandra, Glen Innes Severn, Greater Hume, Lithgow. Oberon, Orange, Tenterfield, Wagga Wagga, Walgett, Wentworth transport@livebetter.org.au 1800 580 580
Moree Care Moree Plains  info@moreecare.org.au 1300 593 113 
Namoi Care Connect Narrabri Shire  info@namoicare.org.au 02 6795 4265 
Northern Coalfields Community Care Cessnock transport@nccca.com.au 02 4993 3100
Oxley Community Transport  Liverpool Plains, Tamworth  octs@oxleycommunitytransport.com.au 02 6762 1122
The Community Transport Co. Ballina, Bellingen, Byron, Coffs Harbour, Nambucca, Tweed info@communitytransport.net.au 1300 875 895
Transcare Community Transport Upper Hunter and Muswellbrook enquiries@transcare.org.au 02 6545 3113
Warrumbungle Community Care Warrumbungle Shire communitycare@warrumbungle.nsw.gov.au 02 6849 2200

*Areas serviced may be subject to provider availability. 

Other services

Here are other resources and transport options you may find useful.

On Demand public transport

On Demand is a flexible public transport service that can pick you up from home or an easy to access location, and take you where you need to go.

Taxi Subsidy Scheme

If you are a resident of NSW and are unable to use public transport because of a severe and permanent disability, you may be eligible to a subsidised taxi fare.

Aboriginal Funeral Transport - Sorry Business

If you are an Aboriginal or Torres Strait Islander and living in an isolated and disadvantaged community in NSW, you may be eligible for assistance with transport to Funerals within NSW.