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Taxi and hire vehicle booked fares

The rules for point to point transport changed on 1 November 2017.

Under the new rules, the fares for booked taxi services are no longer regulated by the government meaning all booking service providers can set their own fares based on the service they provide and offer discounts or peak pricing at their discretion.

This change allows all booking service providers to be flexible in their pricing in a number of ways that can benefit the customer and gives you the opportunity to compare fares between different service providers.

It is possible you might now notice some fluctuation in the fares on offer across the booked point to point transport market. As an example of the variability in pricing, service providers may offer loyalty or ‘frequent rider’ discounts or set fixed fares for certain trips, such as from the CBD to the airport.

Get an upfront fare estimate

All point to point transport booking service providers must now provide you with an upfront fare estimate before your journey begins. This will make it easier for you to shop around to get a good service that suits you.

A booking service provider may provide the fare estimate based on:

  • the distance of the trip
  • the time the trip is likely to take
  • a set amount that will be charged for the journey
  • or a combination of means such as rates per time and distance.

Fare estimates must also include information about how the fare may be varied in relation to the amount and how the variation is calculated.

The trip cannot start until you have agreed on the estimated fare.

Passenger Service Levy

From 1 February 2018, all point to point transport service providers need to pay a temporary $1 Passenger Service Levy on all trips (including taxi, hire car and rideshare) taken in NSW.

Service providers can absorb the cost of the levy or pass it on to you. If the levy is passed on, GST is payable and $1.10 will be added to your fare. Find out more.

Taxi Transport Subsidy Scheme customers

For Taxi Transport Subsidy Scheme (TTSS) customers, booked fares will remain regulated. A fare calculation device must be used for all TTSS journeys, and the fare charged must be below the regulated maximum set by Transport for NSW.