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Information and advice on the novel coronavirus (COVID-19)

Last updated 3.56pm Saturday 28 March 2020

Transport for NSW understands the critical role that all modes of transport are playing as the state deals with the Coronavirus outbreak.

Transport for NSW is represented at the State Emergency Operations Centre (SEOC) where it is working closely with other NSW Government departments, including NSW Health to ensure a coordinated approach to managing COVID-19 across the state.

Service changes

L1 Dulwich Hill light rail services operating from 11pm (midnight on Friday) to 6am between Central Grand Concourse and The Star in both directions, will be suspended from 11pm Saturday 28 March 2020.

Daily light rail services will no longer stop at The Star from 6am Sunday 29 March, but all other stops will operate as per normal schedule.

    More information

    Keep up-to-date with the latest information and advice about novel coronavirus (COVID-19) at nsw.gov.au

    Keeping essential services running

    • Public transport is an essential service. We are working with all agencies and private operators to ensure our services keep running for all of our customers, especially for health and emergency services.
    • It is not business as usual at the moment but we know our network remains a critical part of your daily lives and we are committed to keeping these essential services running.

    All Opal bus services are now cashless

    To help protect the health of your driver, Opal single tickets will no longer be sold on board buses across the Opal network.

    Increased cleaning

    We have increased cleaning on trains, buses, ferries, light rail and the metro with a daily focus on hard surfaces in high-traffic areas, including hand rails and Opal card and ticketing systems.

    Freight passage

    Transport for NSW is continuing to work with the freight industry to ensure movement of essential goods across roads, ports and rail.

    NSW TrainLink Regional services

    Transport for NSW has also implemented measures to ensure the safety of our customers and staff travelling on our network across long distances, particularly regionally.

    From 23 March, NSW TrainLink regional rail and coach customers are now booked in a way to maximise social-distancing where possible.

    NSW TrainLink will temporarily end services to Queensland from March 24.

    We have made small amendments to our Buffet service in line with advice from NSW Health in response to the Coronavirus. The changes include:

    • All hot food is being heated at the time of service
    • We no longer sell items that are not pre-packaged
    • We will no longer accept reusable cups
    • Water fountains are no longer available on Regional trains
    • Social distancing applies while waiting to be served
    • Payment is preferred by credit card or EFTPOS where possible

    Regional booking refunds due to coronavirus

    You can apply for a refund for your ticket if you're self-isolating or not travelling due to concerns about coronavirus.

    Doors now opening automatically on light rail

    Tram doors are now opening automatically at platforms to minimise your contact with trams on all light rail services.

    Automated pedestrian crossings across Sydney

    Automated pedestrian crossings at traffic signals within the Sydney CBD and key health districts across the Greater Sydney area are now active 24 hours a day to help limit the spread of coronavirus.

    You now do not have to push the button at signalised crossings to safely cross the road in the CBD or these health districts.

     

    Steps to limit the spread of coronavirus

    Other measures taken by Transport include:

    • Increased public health messaging at stations and Transport offices
    • The provision of hand sanitiser across high volume stations across the network
    • Set up of a dedicated COVID-19 incidents and scenarios Taskforce
    • Staff to validate tickets without contact via Opal card payment

    Travel outside peak times

    We’ve already seen a reduction in the number of people using public transport, which is helping people comfortably distance themselves from others, helping to limit the spread of coronavirus on our network.

    When travelling, you should follow advice to wash your hands before and after travelling, catch coughs and sneezes in a tissue and use Opal card or contactless payments where possible.

    We are asking you to:

    • plan your trip and check travel alerts before you travel for the most up-to-date travel information and travel outside peak times where possible
    • practice good hand hygiene by washing your hands regularly to protect yourself, fellow commuters and Transport for NSW staff
    • cover any sneezes or coughs with your inner elbow or with a tissue that is then discarded
    • use Opal and contactless payments where possible
    • stay home if you are sick.

    To help protect the health of our staff, please:

    • avoid close contact with staff at stations, stops, wharves and on board services
    • on bus services, please do not use the Opal reader at the front of the bus and stand behind the red no standing zone
    • on light rail, please sit away from the drivers cabin as directed

    Transport for NSW would like to thank our customers and staff across NSW for their ongoing support during this time.